Jobs in Canada

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Added 9 mins ago
Welding Supervisor
SMS Equipment Inc.
Fort McMurray, AB
Full-time
…this role leads tradespeople, apprentices, labourers, crane operations, and heavy lift activities involved in maintaining, repairing, and rebuilding heavy mining and construction equipment…
Added 9 mins ago
Nutrition Associate
Hamilton Health Sciences
Hamilton, ON
Part-time
Demonstrated ability to work within a team environment by taking on both leader and follower roles as required, cooperating with the team objectives, and taking initiative to assist in the…
Added 40 mins ago
Finance Manager- Audit & Special Reports- Full-Time
YMCA of Three Rivers
Cambridge, ON
$110,000 to $120,000 CAD / year
Full-time
Are you a finance leader who enjoys balancing people leadership, audit oversight, and hands-on financial work?
Added 40 mins ago
Technician - Trailer
Transx Ltd
Montreal, QC
Full-time
As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.
Added 40 mins ago
Customer Service Representative Level 2
Transx Ltd
Rosser, MB
…Service department. Reporting to the Customer Service Manager / Leader of Customer Service, the Customer Service Representative - Level 2 is responsible for providing customers timely,…
Added 40 mins ago
Forklift Operator
Transx Ltd
Calgary, AB
Full-time
Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver…
Added 40 mins ago
Dispatch Level 2
Transx Ltd
New Westminster, BC
Full-time
The TransX Group of Companies has an exciting opportunity for a Dispatch – Level 2 to join the Operations Department in our BC facility. This position is responsible for dispatching and…
Added 40 mins ago
Dock Supervisor
Transx Ltd
Edmonton, AB
Full-time
TransX has an exciting opportunity for a Dock Supervisor in our Edmonton location. The Dock Supervisor is responsible for all aspects of supervision and direction of the Dock operations.
Added 40 mins ago
Logistics Coordinator
Transx Ltd
Mississauga, ON · Rosser, MB
Full-time
As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.
Added 40 mins ago
Accounting Specialist - Level 2
Transx Ltd
Rosser, MB
Full-time
…divisions, this position provides monthly summaries and leads Operations in cost control, The ultimate mission is to support budgeting and forecasting processes while ensuring efficient…
Added 40 mins ago
HACCP & CTPAT/PIP Specialist
Transx Ltd
Calgary, AB · Rosser, MB
Full-time
…includes conducting audits and working closely with terminals and operations to integrate safety protocols. As a leader in safety and supply chain security, the HACCP and CTPAT/PIP…
Added 54 mins ago
Branch Manager
WGI Group
ON
$90,000 to $125,000 CAD / year
Full-time
…responsibility for the performance of the branch, including operations, production, sales and customer relationships, quality, safety, inventory, shipping and receiving, purchasing, and…
Added 54 mins ago
Production Manager
Hartmann Canada Inc
Brantford, ON
$115,000 to $135,000 CAD / year
Full-time
Hartmann Canada Inc, in Brantford, Ontario is a division of Hartmann North America. We are the world leader of moulded fibre egg cartons. The demand for moulded fibre and environmentally…
Added 54 mins ago
Overnight Food Production Team Leader
Bento Sushi
Richmond Hill, ON
Up to $20 CAD / hour
Full-time
The role of the Food Production Team Leader is to assist the Production Supervisor and Production Manager to ensure the smooth operations of the factory.
Added 54 mins ago
Regional Manager (Food Service)
Bento Sushi
Ottawa, ON
Up to $60,000 CAD / year
Full-time
The Franchise Regional Manager will oversee the operations of franchise stores within a designated region in Ottawa. This role ensures that franchisees meet Bento's operational standards,…
Added 1 hour ago
Part-Time Cast Leader
Cineplex
Abbotsford, BC · CPX Odeon Abbotsford -VIP
Part-time
…an exceptional experience to each and every guest. The Cast Leader’s primary responsibilities are to maintain a motivational and positive work environment while working alongside their…
Added 2 hours ago
Compounding Manager
Manufacturing Job Site
Markham, ON
Full-time
Manage daily compounding operations to meet production schedules, customer requirements, and quality standards.
Added 2 hours ago
Manager Production Bridge Work
CPKC
Calgary, AB
Full-time
…help shape the future of our rail network. As a front-line leader, you will oversee bridge and culvert construction projects, ensuring work is completed safely, on time, and within budget…
Added 2 hours ago
Key Holder- Toronto Hazelton FSS
Estée Lauder Companies
Toronto, ON
Full-time
…first step towards a long term and fulfilling career with a leader in prestige…
Added 2 hours ago
Machine Learning Resident - Client: Pratt & Whitney Canada (6 month term)
Amii (Alberta Machine Intelligence Institute)
AB · Edmonton, AB
Full-time
…particularly optimizing decisions for parts allocation and maintenance operations through data analytics and explainable ML - this is a perfect opportunity for you. Be a part of a team of…
Added 3 hours ago
Manager, Collections
Rogers Bank
Repentigny, QC
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 3 hours ago
Power Market Sector Lead, Canada
HDR
Saskatoon, SK
Full-time
The Power Market Sector Leader will bring power generation, power delivery, hydropower, or comparable technical experience, with a seller/doer mindset to grow these services with power…
Added 3 hours ago
Class 1 Truck Driver - Chemical Atlantic - Sign On Bonus
The Seaboard Transport Group
Dartmouth, NS
Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 3 hours ago
Part Time Floor Leader - Mic Mac Shopping Centre
Lush Handmade Cosmetics
Dartmouth, NS
Part-time
As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the…
Added 3 hours ago
Volunteer Management Coordinator
Volunteer Success
Victoria, BC
Internship
Strong communicator, leader, team member, and public speaker

Graham

IT Service Desk Agent - Corporate Services

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 2+ years of experience in a Customer Service delivery role
Posting language: English
Posted: Sep 24, 2026

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Original job description

Build What Matters

At Graham, one of North America’s largest general contractors, we don’t just build projects, we enable the systems and services that make construction possible. As part of our Corporate Services team, you’ll support impactful work across the region through expertise in HR Advisory, Communications, Supply Chain, Finance, and more.

Here, your work has purpose. Your growth is supported. And your impact is lasting.

Join a team that builds with commitment, reliability, and integrity. Apply today and help us build what matters.

About The Role

In the IT Services Analyst role, you will be providing first line support to Graham’s internal customers and stakeholders which includes project site staff, office, and corporate services staff. Your caring and energetic approach will help solve incidents, fulfill requests, and allow our customers to get back to focusing on Graham’s operations as quickly as possible. Maintain excellent customer experience is our primary goal and and must be a driven individual to achieve a high quality of work. You will be empowered along with your team to seek opportunities to improve service levels. Improvements can occur through automation, streamlining and simplification of processes or offering education on new advancements in technology. Your Coach and Leader, the IT Services Team Lead, will help foster your growth and ensure you have everything you need to succeed.

May Include The Following Repsonsibilties

Work through multiple customer incidents, requests and tasks through to completion
Empathize with our customers to help them through their requests regardless of their standing in the organization
Prioritize issues based on the severity/impact and escalate to specialists when required
Demonstrate agile troubleshooting skills for desktops, laptops, cellular, basic networking and applications
Communicate effectively and liaise between technical and non-technical customers
Prioritize multiple tasks and incidents to ensure high levels of customer satisfaction
Know your strengths and limitations, remain curious and treat every interaction as an opportunity to learn
Suggest new and creative ways to improve the support experience in collaboration with your peers
Assess daily workload requirements and make changes as required based on priorities

Minimum Requirements

Diploma or degree in Computer Science or related discipline
2+ years of experience in a Customer Service delivery role
Working knowledge of Microsoft Suite (Windows, desktop, SharePoint, Active Directory, Exchange and Office 365)
Fundamental knowledge of networking concepts like switching, routing and VPN as well as internet connectivity using cellular, satellite, ADSL, cable and fiber
Driven, ambitious and energetic personality, with the ability to work with various skill levels
Excellent time management and customer service skills
Ability to communicate effectively in person, virtually or through written text
Ability to work calmly under pressure, understand and adhere to workflow processes
Ability to understand IT acronyms and translate them effectively to customers
Ability to translate user challengers and offer the best expertise to support
Proficiency in troubleshooting network, desktop,cellular, and other infrastructure related hardware and software

Lay the Foundation for Your Next Career Move. Apply Today.

At Graham, we’re building more than structures, we’re building futures. Join a team that delivers excellence from the ground up and makes a lasting impact across Canada.

We’re proud to be an Equal Opportunity Employer and are committed to an inclusive, accessible workplace. Accommodations are available throughout the hiring process when requested. Please contact hiring@jardeg.com for accommodation requests.

Unsolicited resumes or candidate profiles will not be accepted and will become the property of Jardeg/Graham.

As Graham’s trusted recruitment partner, Jardeg supports the hiring of skilled professionals across Buildings, Industrial, Infrastructure, Water, Development, and Services projects nationwide.

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More about this job

Responsibilities

Provide first-line IT support to internal customers across project sites, offices, and corporate services, resolving incidents and fulfilling requests. Prioritize and escalate issues as needed, communicate with technical and non-technical users, and identify ways to improve support processes and customer experience.

Requirements

Requires a diploma or degree in Computer Science or a related discipline and at least two years of experience in customer service delivery. Candidates should have working knowledge of Microsoft technologies and networking fundamentals, strong troubleshooting and communication skills, and the ability to manage competing priorities calmly.

Skills

Customer Service
IT Service Desk Support
Incident Management
Request Fulfillment
Troubleshooting
Desktop Support
Laptop Support
Cellular Device Support
Networking
Microsoft 365
Windows
SharePoint
Active Directory
Exchange
VPN
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Service Desk
First-Line Support
Customer Service
Incident Management
Request Fulfillment
Desktop Support
Laptop Support
Cellular Devices
Networking
Switching
Routing
VPN
Internet Connectivity
Windows
Microsoft Office
SharePoint
Active Directory
Exchange
Office 365
ADSL
Cable Internet
Fiber Internet
Satellite Internet
Troubleshooting
Escalation
Workflow Processes
Service Improvement
Automation
Construction

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