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Added 45 mins ago
Freight Receivable Supervisor
Transx Ltd
Rosser, MB
Full-time
The Freight Receivable Supervisor is a vital leader and analyst within our accounts receivable department, stepping in to support our team and operations wherever needed. Unlike traditional…
Added 59 mins ago
Lab Analyst
Certified Group
Kitchener, ON
…expertise – So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC,…
Added 1 hour ago
Lab Analyst
Certified Group
Kitchener, ON
Full-time
…expertise – So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC,…
Added 1 hour ago
JR-210934 Project Manager Senior
Customertimes
Mississauga, ON
…notification solution for a national specialty infusion clinic network. Fixed-fee engagement, milestone-gated payments, brownfield Field Service org, patient health information in…
Added 1 hour ago
Analyste principal(e) des projets de transport/ Sr. Transportation Project Analyst
McKesson
Montreal, QC
Full-time
The Sr. Transportation Project Analyst plays a critical role in optimizing McKesson Corporation's transportation network, ensuring efficient and cost-effective movement of goods while…
Added 1 hour ago
Analyst, Global Investment Banking
CIBC
Calgary, AB
Full-time
…well as complex risk management and hedging solutions. As an Analyst, Energy, Infrastructure and Transition, Global Investment Banking, you'll support transaction execution, client…
Added 1 hour ago
Accounting Analyst, CPA Trainee (New or Recent Graduate Opportunity )
BMO
Toronto, ON · FCP
Full-time
…From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 2 hours ago
Research Analyst II - Jay & Sari Sonshine Centre
University Health Network
Toronto, ON
Contract
The Jay & Sari Sonshine Centre (JSSC) at the University Health Network, is seeking a Research Analyst II with a special focus on community and clinical research in women’s brain health to…
Added 2 hours ago
Supply Chain Analyst I
Actalent
North Vancouver, BC
Contract
The Supply Chain Analyst I provides detail-oriented administrative, analytical, and process support to the Supply Chain Management team. This role supports material planning and…
Added 2 hours ago
IT Support Analyst
Charter Telecom
Calgary, AB
Contract
We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The successful…
Added 2 hours ago
Inventory Analyst
BGIS
Calgary, AB
Full-time
The Inventory Analyst is a head office role that supports effective inventory governance and financial control across a large retail site network. The role reviews physical inventory audit…
Added 3 hours ago
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
Ottawa, ON · Toronto, ON
The Senior Go to Market Analyst, Ecosystem Integration is responsible for supporting the operational market readiness, adoption, and scale of the Real-Time Rail infrastructure and ongoing…
Added 5 hours ago
Network Edge Specialist
Provincial Health Services Authority
Burnaby, BC
Full-time
Reporting to the Corporate Manager, Network Services of the Information Management/Information Technology (IM/IT) within the Provincial Health Services Authority (PHSA), the Network/Telecom…
Added 8 hours ago
Technical Writer/Analyst
Actalent
Montreal, QC
Contract
Added 8 hours ago
Senior Hybrid Cloud Infrastructure Analyst
Affinity Credit Union
Regina, SK · Saskatoon, SK
We’re looking for a Senior Hybrid Cloud Infrastructure Analyst to join our IT team. You’ll be responsible for the research, design, implementation, optimization, and administration of the…
Added 11 hours ago
IT Manager
Peak Performance Products Inc.
Mississauga, ON
Full-time
Oversee the organization's cybersecurity posture using Darktrace for AI-driven network threat detection and response
Added 12 hours ago
Lead Compensation Analyst – Canada (Burlington, ON)
Wolseley Canada Inc.
Burlington, ON
Full-time
…industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher…
Added 13 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
…are seeking talent to fill the position of Security Senior Analyst at our locations in Montreal, QC, or Georgetown,…
Added 13 hours ago
Accounts Payable Analyst
A Igreja de Jesus Cristo dos Santos dos Últimos Dias
Calgary, AB
Contract
Ability to effectively use a personal computer operating in a network environment with demonstrated proficiency in the Microsoft Office suite and automated accounting and reporting software.
Added 13 hours ago
Senior Analyst, Payor Performance
Loblaw Companies Limited
Toronto, ON
Full-time
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to…
Added 13 hours ago
GardaWorld - Set-up Analyst - 45k-50k - calgary
ECAM
Calgary, AB
Full-time
Added 15 hours ago
Validation Analyst 2
PCI Pharma Services
Vancouver, BC
Full-time
…tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of…
Added 16 hours ago
Sr. Tech. Strategy Analyst
Rogers Communications
Toronto, ON
The Senior Technology Strategy Analyst will be responsible for supporting Technology Strategy in all aspects of long-term strategic planning initiatives. This role involves developing and…
Added 16 hours ago
Senior System Engineering Analyst, Engineering (HQ SE)
General Dynamics Missions System International
Ottawa, ON
$90,000 to $120,000 CAD / year
Full-time
Added 16 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
Full-time
…are seeking talent to fill the position of Security Senior Analyst at our locations in Montreal, QC, or Georgetown,…

Graham

IT Service Desk Agent - Corporate Services

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 2+ years of experience in a Customer Service delivery role
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Build What Matters

At Graham, one of North America’s largest general contractors, we don’t just build projects, we enable the systems and services that make construction possible. As part of our Corporate Services team, you’ll support impactful work across the region through expertise in HR Advisory, Communications, Supply Chain, Finance, and more.

Here, your work has purpose. Your growth is supported. And your impact is lasting.

Join a team that builds with commitment, reliability, and integrity. Apply today and help us build what matters.

About The Role

In the IT Services Analyst role, you will be providing first line support to Graham’s internal customers and stakeholders which includes project site staff, office, and corporate services staff. Your caring and energetic approach will help solve incidents, fulfill requests, and allow our customers to get back to focusing on Graham’s operations as quickly as possible. Maintain excellent customer experience is our primary goal and and must be a driven individual to achieve a high quality of work. You will be empowered along with your team to seek opportunities to improve service levels. Improvements can occur through automation, streamlining and simplification of processes or offering education on new advancements in technology. Your Coach and Leader, the IT Services Team Lead, will help foster your growth and ensure you have everything you need to succeed.

May Include The Following Repsonsibilties

Work through multiple customer incidents, requests and tasks through to completion
Empathize with our customers to help them through their requests regardless of their standing in the organization
Prioritize issues based on the severity/impact and escalate to specialists when required
Demonstrate agile troubleshooting skills for desktops, laptops, cellular, basic networking and applications
Communicate effectively and liaise between technical and non-technical customers
Prioritize multiple tasks and incidents to ensure high levels of customer satisfaction
Know your strengths and limitations, remain curious and treat every interaction as an opportunity to learn
Suggest new and creative ways to improve the support experience in collaboration with your peers
Assess daily workload requirements and make changes as required based on priorities

Minimum Requirements

Diploma or degree in Computer Science or related discipline
2+ years of experience in a Customer Service delivery role
Working knowledge of Microsoft Suite (Windows, desktop, SharePoint, Active Directory, Exchange and Office 365)
Fundamental knowledge of networking concepts like switching, routing and VPN as well as internet connectivity using cellular, satellite, ADSL, cable and fiber
Driven, ambitious and energetic personality, with the ability to work with various skill levels
Excellent time management and customer service skills
Ability to communicate effectively in person, virtually or through written text
Ability to work calmly under pressure, understand and adhere to workflow processes
Ability to understand IT acronyms and translate them effectively to customers
Ability to translate user challengers and offer the best expertise to support
Proficiency in troubleshooting network, desktop,cellular, and other infrastructure related hardware and software

Lay the Foundation for Your Next Career Move. Apply Today.

At Graham, we’re building more than structures, we’re building futures. Join a team that delivers excellence from the ground up and makes a lasting impact across Canada.

We’re proud to be an Equal Opportunity Employer and are committed to an inclusive, accessible workplace. Accommodations are available throughout the hiring process when requested. Please contact hiring@jardeg.com for accommodation requests.

Unsolicited resumes or candidate profiles will not be accepted and will become the property of Jardeg/Graham.

As Graham’s trusted recruitment partner, Jardeg supports the hiring of skilled professionals across Buildings, Industrial, Infrastructure, Water, Development, and Services projects nationwide.

Apply About employer

More about this job

Responsibilities

Provide first-line IT support to internal customers across project sites, offices, and corporate services, resolving incidents and fulfilling requests. Prioritize and escalate issues as needed, communicate with technical and non-technical users, and identify ways to improve support processes and customer experience.

Requirements

Requires a diploma or degree in Computer Science or a related discipline and at least two years of experience in customer service delivery. Candidates should have working knowledge of Microsoft technologies and networking fundamentals, strong troubleshooting and communication skills, and the ability to manage competing priorities calmly.

Skills

Customer Service
IT Service Desk Support
Incident Management
Request Fulfillment
Troubleshooting
Desktop Support
Laptop Support
Cellular Device Support
Networking
Microsoft 365
Windows
SharePoint
Active Directory
Exchange
VPN
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Service Desk
First-Line Support
Customer Service
Incident Management
Request Fulfillment
Desktop Support
Laptop Support
Cellular Devices
Networking
Switching
Routing
VPN
Internet Connectivity
Windows
Microsoft Office
SharePoint
Active Directory
Exchange
Office 365
ADSL
Cable Internet
Fiber Internet
Satellite Internet
Troubleshooting
Escalation
Workflow Processes
Service Improvement
Automation
Construction

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