Jobs in Canada

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Added 2 hours ago
Credit Analyst II
TD
Brampton, ON
Full-time
Contribute to Operational Excellence business objectives and identify, suggest and actively participate in process improvement opportunities
Added 3 hours ago
Director, HR Employee Service Centre
Extendicare
Markham, ON · Extendicare (Canada) Inc.
Full-time
…the strategic design, operational performance, and continuous improvement of Extendicare's HR shared services function. The Director defines and deploys the service delivery model,…
Added 3 hours ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 3 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
4+ years process improvement, data, or technology project experience would be a strong asset.
Added 3 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Identify and troubleshoot data quality issues and process improvement opportunities
Added 3 hours ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
…External Reporting and Consolidations. The Experienced Financial Analyst will play a critical role in all aspects of the consolidation and external report process. This role is pivotal to…
Added 3 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Support process manufacturing capability studies and improvement projects.
Added 3 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Support process manufacturing capability studies and improvement projects.
Added 4 hours ago
SAP Functional Analyst – Sales & Distribution (SD)
Altis Technology
Toronto, ON · Greater Toronto Area, Canada
$145,000 to $149,000 CAD / year
Full-time
Identify opportunities for process standardization, automation, and continuous improvement.
Added 4 hours ago
Accounting Analyst, Reconciliations
Circle K
Laval, QC
Full-time
As part of Alimentation Couche-Tard's Operational Accounting team, the Reconciliation Accounting Analyst will provide accounting support services to the stores under his/her responsibility.
Added 6 hours ago
Financial Analyst - Mental Health & Addictions
Manufacturing Job Site
Thunder Bay, ON
Full-time
Reporting to the Manager – Financial Services, the Financial Analyst – Mental Health & Addictions (MH&A) is responsible for supporting the MH&A portfolio through statistical data analysis,…
Added 9 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Identify and troubleshoot data quality issues and process improvement opportunities
Added 9 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
4+ years process improvement, data, or technology project experience would be a strong asset.
Added 9 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Support process manufacturing capability studies and improvement projects.
Added 9 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Support process manufacturing capability studies and improvement projects.
Added 9 hours ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
…External Reporting and Consolidations. The Experienced Financial Analyst will play a critical role in all aspects of the consolidation and external report process. This role is pivotal to…
Added 11 hours ago
Analyst - Incident Management (EN/FR)
Resonaite
Montreal, QC
Contract
Our client is seeking a contract based Bilingual Incident Management Analyst to support its enterprise Incident and Problem Management practice.
Added 11 hours ago
Operations Analyst, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. The Entry-Level Operations Analyst will turn operational and product data into clear insights, gathering requirements, analyzing business processes, and…
Added 11 hours ago
Business Analyst, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. As an Entry-Level Business Analyst, you will turn operational and product data into clear insights, gather requirements, analyze business processes, and…
Added 15 hours ago
Project Business Analyst
doKumentive
Toronto, ON
Full-time
Role Description The Project Business Analyst is a full-time / Part-time. In this role, the individual will work closely with stakeholders to gather and analyze business requirements,…
Added 15 hours ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 16 hours ago
Success Operations Analyst I
Javelin Venture Partners
ON · Ontario, Canada
Full-time
As a Success Operations Analyst, you’ll independently own defined programs and process areas while helping advance larger, multi-quarter priorities. You’ll bring structure to moderate…
Added 16 hours ago
Senior Analyst, HRISNew
Glencore Canada
Vancouver, BC
$108,000 to $127,000 CAD / year
Full-time
Reporting to the Manager, People Systems, the Senior Analyst, HRIS is responsible for providing functional and technical leadership across our HRIS environment.
Added 17 hours ago
Business Analyst, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. As an Entry-Level Business Analyst, you will turn operational and product data into clear insights, gather requirements, analyze business processes, and…
Added 17 hours ago
Operations Analyst, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. The Entry-Level Operations Analyst will turn operational and product data into clear insights, gathering requirements, analyzing business processes, and…

Graham

IT Service Desk Agent - Corporate Services

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 2+ years of experience in a Customer Service delivery role
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Build What Matters

At Graham, one of North America’s largest general contractors, we don’t just build projects, we enable the systems and services that make construction possible. As part of our Corporate Services team, you’ll support impactful work across the region through expertise in HR Advisory, Communications, Supply Chain, Finance, and more.

Here, your work has purpose. Your growth is supported. And your impact is lasting.

Join a team that builds with commitment, reliability, and integrity. Apply today and help us build what matters.

About The Role

In the IT Services Analyst role, you will be providing first line support to Graham’s internal customers and stakeholders which includes project site staff, office, and corporate services staff. Your caring and energetic approach will help solve incidents, fulfill requests, and allow our customers to get back to focusing on Graham’s operations as quickly as possible. Maintain excellent customer experience is our primary goal and and must be a driven individual to achieve a high quality of work. You will be empowered along with your team to seek opportunities to improve service levels. Improvements can occur through automation, streamlining and simplification of processes or offering education on new advancements in technology. Your Coach and Leader, the IT Services Team Lead, will help foster your growth and ensure you have everything you need to succeed.

May Include The Following Repsonsibilties

Work through multiple customer incidents, requests and tasks through to completion
Empathize with our customers to help them through their requests regardless of their standing in the organization
Prioritize issues based on the severity/impact and escalate to specialists when required
Demonstrate agile troubleshooting skills for desktops, laptops, cellular, basic networking and applications
Communicate effectively and liaise between technical and non-technical customers
Prioritize multiple tasks and incidents to ensure high levels of customer satisfaction
Know your strengths and limitations, remain curious and treat every interaction as an opportunity to learn
Suggest new and creative ways to improve the support experience in collaboration with your peers
Assess daily workload requirements and make changes as required based on priorities

Minimum Requirements

Diploma or degree in Computer Science or related discipline
2+ years of experience in a Customer Service delivery role
Working knowledge of Microsoft Suite (Windows, desktop, SharePoint, Active Directory, Exchange and Office 365)
Fundamental knowledge of networking concepts like switching, routing and VPN as well as internet connectivity using cellular, satellite, ADSL, cable and fiber
Driven, ambitious and energetic personality, with the ability to work with various skill levels
Excellent time management and customer service skills
Ability to communicate effectively in person, virtually or through written text
Ability to work calmly under pressure, understand and adhere to workflow processes
Ability to understand IT acronyms and translate them effectively to customers
Ability to translate user challengers and offer the best expertise to support
Proficiency in troubleshooting network, desktop,cellular, and other infrastructure related hardware and software

Lay the Foundation for Your Next Career Move. Apply Today.

At Graham, we’re building more than structures, we’re building futures. Join a team that delivers excellence from the ground up and makes a lasting impact across Canada.

We’re proud to be an Equal Opportunity Employer and are committed to an inclusive, accessible workplace. Accommodations are available throughout the hiring process when requested. Please contact hiring@jardeg.com for accommodation requests.

Unsolicited resumes or candidate profiles will not be accepted and will become the property of Jardeg/Graham.

As Graham’s trusted recruitment partner, Jardeg supports the hiring of skilled professionals across Buildings, Industrial, Infrastructure, Water, Development, and Services projects nationwide.

Apply About employer

More about this job

Responsibilities

Provide first-line IT support to internal customers across project sites, offices, and corporate services, resolving incidents and fulfilling requests. Prioritize and escalate issues as needed, communicate with technical and non-technical users, and identify ways to improve support processes and customer experience.

Requirements

Requires a diploma or degree in Computer Science or a related discipline and at least two years of experience in customer service delivery. Candidates should have working knowledge of Microsoft technologies and networking fundamentals, strong troubleshooting and communication skills, and the ability to manage competing priorities calmly.

Skills

Customer Service
IT Service Desk Support
Incident Management
Request Fulfillment
Troubleshooting
Desktop Support
Laptop Support
Cellular Device Support
Networking
Microsoft 365
Windows
SharePoint
Active Directory
Exchange
VPN
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Service Desk
First-Line Support
Customer Service
Incident Management
Request Fulfillment
Desktop Support
Laptop Support
Cellular Devices
Networking
Switching
Routing
VPN
Internet Connectivity
Windows
Microsoft Office
SharePoint
Active Directory
Exchange
Office 365
ADSL
Cable Internet
Fiber Internet
Satellite Internet
Troubleshooting
Escalation
Workflow Processes
Service Improvement
Automation
Construction

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