IT Service Desk Agent - Corporate Services

Build What Matters

At Graham, one of North America’s largest general contractors, we don’t just build projects, we enable the systems and services that make construction possible. As part of our Corporate Services team, you’ll support impactful work across the region through expertise in HR Advisory, Communications, Supply Chain, Finance, and more.

Here, your work has purpose. Your growth is supported. And your impact is lasting.

Join a team that builds with commitment, reliability, and integrity. Apply today and help us build what matters.

About The Role

In the IT Services Analyst role, you will be providing first line support to Graham’s internal customers and stakeholders which includes project site staff, office, and corporate services staff. Your caring and energetic approach will help solve incidents, fulfill requests, and allow our customers to get back to focusing on Graham’s operations as quickly as possible. Maintain excellent customer experience is our primary goal and and must be a driven individual to achieve a high quality of work. You will be empowered along with your team to seek opportunities to improve service levels. Improvements can occur through automation, streamlining and simplification of processes or offering education on new advancements in technology. Your Coach and Leader, the IT Services Team Lead, will help foster your growth and ensure you have everything you need to succeed.

May Include The Following Repsonsibilties

• Work through multiple customer incidents, requests and tasks through to completion
• Empathize with our customers to help them through their requests regardless of their standing in the organization
• Prioritize issues based on the severity/impact and escalate to specialists when required
• Demonstrate agile troubleshooting skills for desktops, laptops, cellular, basic networking and applications
• Communicate effectively and liaise between technical and non-technical customers
• Prioritize multiple tasks and incidents to ensure high levels of customer satisfaction
• Know your strengths and limitations, remain curious and treat every interaction as an opportunity to learn
• Suggest new and creative ways to improve the support experience in collaboration with your peers
• Assess daily workload requirements and make changes as required based on priorities
  
  

Minimum Requirements

• Diploma or degree in Computer Science or related discipline
• 2+ years of experience in a Customer Service delivery role
• Working knowledge of Microsoft Suite (Windows, desktop, SharePoint, Active Directory, Exchange and Office 365)
• Fundamental knowledge of networking concepts like switching, routing and VPN as well as internet connectivity using cellular, satellite, ADSL, cable and fiber
• Driven, ambitious and energetic personality, with the ability to work with various skill levels
• Excellent time management and customer service skills
• Ability to communicate effectively in person, virtually or through written text
• Ability to work calmly under pressure, understand and adhere to workflow processes
• Ability to understand IT acronyms and translate them effectively to customers
• Ability to translate user challengers and offer the best expertise to support
• Proficiency in troubleshooting network, desktop,cellular, and other infrastructure related hardware and software
  
  

Lay the Foundation for Your Next Career Move. Apply Today.

At Graham, we’re building more than structures, we’re building futures. Join a team that delivers excellence from the ground up and makes a lasting impact across Canada.

We’re proud to be an Equal Opportunity Employer and are committed to an inclusive, accessible workplace. Accommodations are available throughout the hiring process when requested. Please contact hiring@jardeg.com for accommodation requests.

Unsolicited resumes or candidate profiles will not be accepted and will become the property of Jardeg/Graham.

As Graham’s trusted recruitment partner, Jardeg supports the hiring of skilled professionals across Buildings, Industrial, Infrastructure, Water, Development, and Services projects nationwide.