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Added 2 hours ago
Senior GIS Analyst
City of North Vancouver
North Vancouver, BC
Full-time
Title Senior GIS Analyst Job Status Regular Full Time Position Overview
Added 5 hours ago
Senior Business Solutions Analyst
Simon Fraser University
Surrey, BC
Full-time
The Senior Business Solutions Analyst will help shape the systems, processes and data infrastructure that support the continued growth of SFU’s Stephens Family School of Medicine. This role…
Added 5 hours ago
Policy Advisor
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$71,000 to $109,000 CAD / year
Full-time
Assist in interpreting and clarifying the Plan text and associated documents for senior management, HOOPP staff, members. Support the maintenance of the Plan text through the preparation of…
Added 5 hours ago
IT Manager
Peak Performance Products Inc.
Mississauga, ON
Full-time
Lead and manage IT staff and contractors; prioritize projects and align technology initiatives with company goals
Added 8 hours ago
Unit Production Manager - Olympics/Paralympics, Partnership Content LA28 (Toronto) (English Services)
Radio-Canada
Toronto, ON
Full-time
…production. We’ve identified the need for a temporary Senior Analyst position (working title Unit Production Manager) reporting to the Senior Director -…
Added 10 hours ago
Senior IT Analyst
PKF ANTARES
Calgary, AB
Full-time
We are seeking an experienced Senior IT Analyst to deliver Tier III consulting and technical leadership across diverse client environments. This role is designed for a seasoned MSP…
Added 10 hours ago
Unit Production Manager - Olympics/Paralympics, Partnership Content LA28 (Toronto) (English Services)
CBC/Radio-Canada
Toronto, ON
Full-time
…production. We’ve identified the need for a temporary Senior Analyst position (working title Unit Production Manager) reporting to the Senior Director -…
Added 10 hours ago
Unit Production Manager - Olympics/Paralympics, Partnership Content LA28 (Toronto) (English Services)
CBC/Radio-Canada
Toronto, ON
Full-time
…production. We’ve identified the need for a temporary Senior Analyst position (working title Unit Production Manager) reporting to the Senior Director -…
Added 11 hours ago
IT Service Desk Agent - Corporate Services
Graham
Calgary, AB
Full-time
In the IT Services Analyst role, you will be providing first line support to Graham’s internal customers and stakeholders which includes project site staff, office, and corporate services…
Added 12 hours ago
Revenue Analyst
Banff Centre for Arts and Creativity
Banff, AB
Full-time
The Revenue Analyst is responsible for managing and collecting daily data, handling revenue processes, analyzing information, and preparing reports. The role also oversees and coordinates…
Added 13 hours ago
Gift Processing and Tax Receipting Analyst, VP Development and Alumni
University of Calgary
Calgary, AB
Full-time
VP Development and Alumni is currently seeking a Full-time Regular Gift Processing and Tax Receipting Analyst.
Added 14 hours ago
Behaviour Interventionist - Abbotsford
Monarch House
Abbotsford, BC
$21 to $23 CAD / hour
Part-time
The health and safety of our staff is our #1 priority. As you care for others, Monarch House will care for you. As a Behaviour Interventionist (BI) at Monarch House your primary…
Added 14 hours ago
Senior Analyst, Accounting Operations
VIA Rail Canada
Montreal, QC
Reporting to the Senior Director of Accounting Operations, the Analyst, Accounts Payable is responsible for identifying and analyzing issues, proposing solutions to complex problems, and…
Added 14 hours ago
Sr. Support Application Specialist
IT Connex
Toronto, ON · Greater Toronto Area, Canada
Contract
The Sr. Support Analyst will maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Added 14 hours ago
Finance Analyst III #26-24281
US Tech Solutions
Toronto, ON
$42.43 USD / hour
Contract
We are looking for a Finance Analyst III to join the Finance team at a leading financial institution in Toronto. This role will support day-to-day business operations, including FX PnL…
Added 14 hours ago
Truth and Reconciliation, and Equity, Diversity and Inclusion Specialist B044-26
Legal Aid BC
Vancouver, BC
…deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each…
Added 15 hours ago
Application / Solution Architect
Joblinxsapp
Fredericton, NB
Full-time
Provide solution architecture guidance to technical staff and consultants.
Added 15 hours ago
CA Gen Programmer / Programmer Analyst II
Joblinxsapp
Fredericton, NB
Full-time
Position: CA Gen Programmer / Programmer Analyst II
Added 15 hours ago
Network Analyst
Mackenzie Health
Vaughan, ON
$45.1 to $54.67 CAD / hour
Full-time
…computer systems and data communications networks. The Network Analyst will be part of a group responsible for the installation, configuration, maintenance and administration of enterprise…
Added 15 hours ago
Technical Business Analyst, Strategy & Operations
Scotiabank
Toronto, ON
The Technical Business Analyst, Strategy and Operations role will support the Enterprise Data & AI Technology organization, a key strategic initiative for Scotiabank. With enterprise-wide…
Added 16 hours ago
Business Partner - Financial Services
Okanagan College
Kelowna, BC
Supervises the Accounting Analyst, including assignment of duties, health and safety, orientation, training and staff development, recognition and reward, performance management and…
Added 16 hours ago
Risk Analyst III #26-23925
US Tech Solutions
Toronto, ON
$43 to $45 CAD / hour
Contract
A Senior Analyst within Collateral Management will primarily be focused on the effective and efficient mitigation of counterparty credit risk.
Added 16 hours ago
Business Systems Analyst V #26-23520
US Tech Solutions
Toronto, ON
$80 to $85 CAD / hour
Contract
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech…
Added 16 hours ago
FX Production Support Consultant
Open Systems Technologies
Mississauga, ON
Contract
The Application Support Senior Analyst provides technical and business support for users of Client's Foreign Exchange (FX) Derivatives and Risk Applications. This includes providing quick…
Added 16 hours ago
Business Analyst/Change Coordinator (Computer Services Off 3)
The Government of Nova Scotia
Halifax, NS
Reporting to the Manager, Service Excellence, as the Business Analyst/Change Coordinator you’ll provide support to the IT Change Management Team in the coordination and management of the…

Graham

IT Service Desk Agent - Corporate Services

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 2+ years of experience in a Customer Service delivery role
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Build What Matters

At Graham, one of North America’s largest general contractors, we don’t just build projects, we enable the systems and services that make construction possible. As part of our Corporate Services team, you’ll support impactful work across the region through expertise in HR Advisory, Communications, Supply Chain, Finance, and more.

Here, your work has purpose. Your growth is supported. And your impact is lasting.

Join a team that builds with commitment, reliability, and integrity. Apply today and help us build what matters.

About The Role

In the IT Services Analyst role, you will be providing first line support to Graham’s internal customers and stakeholders which includes project site staff, office, and corporate services staff. Your caring and energetic approach will help solve incidents, fulfill requests, and allow our customers to get back to focusing on Graham’s operations as quickly as possible. Maintain excellent customer experience is our primary goal and and must be a driven individual to achieve a high quality of work. You will be empowered along with your team to seek opportunities to improve service levels. Improvements can occur through automation, streamlining and simplification of processes or offering education on new advancements in technology. Your Coach and Leader, the IT Services Team Lead, will help foster your growth and ensure you have everything you need to succeed.

May Include The Following Repsonsibilties

Work through multiple customer incidents, requests and tasks through to completion
Empathize with our customers to help them through their requests regardless of their standing in the organization
Prioritize issues based on the severity/impact and escalate to specialists when required
Demonstrate agile troubleshooting skills for desktops, laptops, cellular, basic networking and applications
Communicate effectively and liaise between technical and non-technical customers
Prioritize multiple tasks and incidents to ensure high levels of customer satisfaction
Know your strengths and limitations, remain curious and treat every interaction as an opportunity to learn
Suggest new and creative ways to improve the support experience in collaboration with your peers
Assess daily workload requirements and make changes as required based on priorities

Minimum Requirements

Diploma or degree in Computer Science or related discipline
2+ years of experience in a Customer Service delivery role
Working knowledge of Microsoft Suite (Windows, desktop, SharePoint, Active Directory, Exchange and Office 365)
Fundamental knowledge of networking concepts like switching, routing and VPN as well as internet connectivity using cellular, satellite, ADSL, cable and fiber
Driven, ambitious and energetic personality, with the ability to work with various skill levels
Excellent time management and customer service skills
Ability to communicate effectively in person, virtually or through written text
Ability to work calmly under pressure, understand and adhere to workflow processes
Ability to understand IT acronyms and translate them effectively to customers
Ability to translate user challengers and offer the best expertise to support
Proficiency in troubleshooting network, desktop,cellular, and other infrastructure related hardware and software

Lay the Foundation for Your Next Career Move. Apply Today.

At Graham, we’re building more than structures, we’re building futures. Join a team that delivers excellence from the ground up and makes a lasting impact across Canada.

We’re proud to be an Equal Opportunity Employer and are committed to an inclusive, accessible workplace. Accommodations are available throughout the hiring process when requested. Please contact hiring@jardeg.com for accommodation requests.

Unsolicited resumes or candidate profiles will not be accepted and will become the property of Jardeg/Graham.

As Graham’s trusted recruitment partner, Jardeg supports the hiring of skilled professionals across Buildings, Industrial, Infrastructure, Water, Development, and Services projects nationwide.

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More about this job

Responsibilities

Provide first-line IT support to internal customers across project sites, offices, and corporate services, resolving incidents and fulfilling requests. Prioritize and escalate issues as needed, communicate with technical and non-technical users, and identify ways to improve support processes and customer experience.

Requirements

Requires a diploma or degree in Computer Science or a related discipline and at least two years of experience in customer service delivery. Candidates should have working knowledge of Microsoft technologies and networking fundamentals, strong troubleshooting and communication skills, and the ability to manage competing priorities calmly.

Skills

Customer Service
IT Service Desk Support
Incident Management
Request Fulfillment
Troubleshooting
Desktop Support
Laptop Support
Cellular Device Support
Networking
Microsoft 365
Windows
SharePoint
Active Directory
Exchange
VPN
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Service Desk
First-Line Support
Customer Service
Incident Management
Request Fulfillment
Desktop Support
Laptop Support
Cellular Devices
Networking
Switching
Routing
VPN
Internet Connectivity
Windows
Microsoft Office
SharePoint
Active Directory
Exchange
Office 365
ADSL
Cable Internet
Fiber Internet
Satellite Internet
Troubleshooting
Escalation
Workflow Processes
Service Improvement
Automation
Construction

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