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Added 2 mins ago
BC
Head of Lighting
Banff Centre for Arts and Creativity
Banff, AB · AB- Banff, Alberta
- Full-time
…operational support required for the delivery of Banff Centre programs and activities. The Head of Lighting supports the aims and objectives of the Performing Arts department by taking…
Added 2 mins ago
GO
Community Services Librarian
Government of Nunavut Recruitment
Baker Lake, NU
- Full-time
…Nunavut requiring professional help with their operations and programs. This position takes the lead in the NPLS on training and program development. The Community Services librarian…
Added 2 mins ago
Marketing Manager (Canada)
Atreides
Vancouver, BC
Position Overview: The Marketing Manager plans and runs the marketing programs that build awareness of Atreides and support our Sales/BD and Product teams. This is a hands-on role. You will…
Added 2 mins ago
SD
Pharmacist, Hourly Part Time Evening
Shoppers Drug Mart
Uxbridge, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 2 mins ago
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Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
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Advisor, Indigenous Programs (Coastal GasLink Phase 2)
Raise
Vancouver, BC
- Full-time
The Advisor Indigenous Programs, in this role will support the implementation, oversight, and continuous improvement of the Indigenous Construction Monitoring (ICM) and Indigenous Community…
Added 2 mins ago
S
Team Lead, Operations (Overnights)
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- Full-time
Reporting to the assigned Shift Lead Operations, the Team Leads control and direct all selection, loading, forklift, and support staff to ensure the accurate selection of product to all…
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O
Lead HR Technology Business Analyst
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Waterloo, ON
- Full-time
…employees and HR teams experience technology every day. As a Lead HR Technology Business Analyst, you’ll help shape and optimize solutions across Recruiting, Onboarding, and HR Shared…
Added 2 mins ago
AU
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Added 2 mins ago
CC
Bilingual Senior Service Manager - Hybrid
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Added 2 mins ago
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(CAN) Front End Checkout Team Associate
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Added 2 mins ago
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(CAN) Customer Service Manager
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- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 2 mins ago
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(CAN) Front End Checkout Team Associate
Walmart
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- Part-time
3.Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 2 mins ago
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- Full-time
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Added 2 mins ago
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- Full-time
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Senior Project Manager (Experiential Production)
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Project planning and operational delivery are central to the role. You’ll lead internal and external stakeholder management, budgeting, creative assets, feasibility reviews, production…
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M
Sr. Specialist, Risk Oversight and Policy Support
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- Full-time
…and who takes pride in managing large-scale sales oversight programs, supporting sales practice monitoring and policies in a fast-moving…
Added 17 mins ago
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…and systems in support of its shipbuilding and ship repair programs and…
Added 17 mins ago
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Added 17 mins ago
Director of Firmware Engineering
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Added 17 mins ago
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Director Major Capital Projects 1
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Added 17 mins ago
Mid-Level Civil Designer - Power Engineering
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Added 17 mins ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
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- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…

Grainger Businesses

Field Operations Associate

Sarnia, ON, N7T 7H3, Canada

The hourly rate for this role ranges between $21.62-$29.72, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.

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Job details

Pay: The hourly rate for this role ranges between $21.62-$29.72, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.
Apply by: Dec 1, 2026
Education: High school diploma
Experience: 1+ years experience in retail/selling or customer service (i.e. counter/retail sales/telephone/warehouse) environment required
Posting language: English
Posted: Nov 4, 2026

Original job description

Work Location Type: Sarnia, ON

About Grainger:

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation:

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Details:
This unique hybrid KeepStock / Branch role supports both business functions in a particular market. The Field Operations Associate will have the ability to serve key customers both in the branch and on customer's sites. All aspects of this role will involve customer-facing activity, and a strong ability to remain agile and organized. The individual objective is to capitalize on sales/service opportunities, create customer loyalty, and exceed customer expectations by using their guidance, knowledge, computer acumen, and winning attitude. The individual will have excellent all-around communication skills as well as the ability to prioritize and manage time effectively. As a hybrid role the induvial will be required to work in Grainger Canada branch and also be on the road servicing customer accounts.

You Will:
Branch:

Ownership of the entire customer experience. This includes appropriate product selection based on customer requirements, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed.
Consistently performs actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets.
Promote Company products and services to customers and provide substitutions where required
Maintain well-rounded knowledge of products and tools sold including the completion of the required certification.
Processing customer transactions.
Providing customer updates when required on delivery, lead times, quotes, etc.
Management and tasks related to filling vending machines and Vendor Managed Inventory (VMI).
Collaborating with KS customers on program/product updates for vending/VMI program.

KeepStock:

Service the customer’s specific needs, included but not limited to Vendor Managed Inventory, vending unit replenishment etc.
Ensures proper product stocking levels at customer locations by scanning for orders as inventory is depleted.
Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
Meet regularly with a schedule of key customer contacts to ensure needs are being met and products are available. This includes scanning, put away and spot buys of products.
Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
Follow designated customer route as defined by routing software tools.
Document standard operating procedures at customer locations to provide direction to back-up resources to ensure continuity of service.
Identify continuous improvement opportunities in productivity, process improvement, and cycle time with all sales and services activities.
Comply with the safety and inspection requirements of the facility where the service is being provided.
Travel as required

You Have:

High School Diploma/GED required
1+ years experience in retail/selling or customer service (i.e. counter/retail sales/telephone/warehouse) environment required
Some flexibility required to working hours to accommodate branch operations.
Ability to safely learn and operate powered industrial equipment, forklift
Successful and timely completion of initial and ongoing training as required.
Self-motivated, with high energy and dedication to customer service and sales growth.
Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
Handle various technical and operational issues.
Excellent verbal and written communication skills.
Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment)
May be required to use a personal vehicle for transportation which meet’s Grainger’s standards.
Must possess and maintain a valid driver’s license in province of residence upon hire required

This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards and Benefits:

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

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More about this job

Responsibilities

The Field Operations Associate manages customer experiences by handling product selection, order entry, and inventory replenishment at both the branch and customer sites. They are responsible for maintaining inventory levels, resolving customer issues, and identifying opportunities for sales growth and process improvement.

Requirements

Candidates must have a high school diploma or GED and at least one year of experience in retail, sales, or customer service. The role requires a valid driver's license, the ability to operate powered industrial equipment, and the flexibility to work in various environments while adhering to safety protocols.

Skills

Customer service
Sales
Order entry
Inventory management
Forklift operation
Time management
Communication skills
Problem-solving
Computer acumen
Product knowledge
Safety compliance
Logistics

Benefits

Medical coverage
Dental coverage
Vision coverage
Prescription drug coverage
Paid time off
Company holidays
Life insurance
Employee Family Assistance Program
Educational & Professional Membership Fee Assistance
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Field Operations
KeepStock
Vendor Managed Inventory
Vending machines
MRO products
Customer loyalty
Sales growth
Inventory control
Forklift
Powered industrial equipment
Safety compliance
PPE
Cycle time
Continuous improvement
Order processing
Distribution

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