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Added 2 hours ago
W
Inside Sales Representative- Bearings, Power Transmission
Wajax
Timmins, ON
- Full-time
1 to 3+ years of proven experience in inside sales, tele-sales, or customer service-driven sales roles.
Added 5 hours ago
CA
Woodstock ONroute - Full-Time Cleaner
Careers at ONroute
Woodstock, ON
- Full-time
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most…
Added 21 hours ago
RM
Inside Sales Representative
Russel Metals
Winnipeg, MB
- Full-time
We are currently hiring an Inside Sales Representative at our Winnipeg East Branch. This is a full-time, permanent job working 40 hours per week, Monday to Friday.
Added 2 days ago
K
Senior Customer Success Manager, Enterprise
Klue
Remote, Canada
- $90,000 to $130,000 CAD / year
- Full-time
- Remote
Lead the Account Team. You own the account, which means owning the strategy and everyone working inside it. Win-Loss Researchers, PMAs, Sales, AI Solutions. You set the direction. They…
Added 3 days ago
UR
Inside Sales Rep
United Rentals
Burnaby, BC · Langley (District), BC
- Full-time
As an Inside Sales Rep, you will serve as a key customer contact and consultant at our Fluid Solutions branch, with responsibility for recommending solutions to the customer, quoting,…
Added 3 days ago
A
Inside Sales Rep
Aplin
AB · Edmonton, AB
- Full-time
2+ years of direct inside sales or customer service experience
Added 4 days ago
Inside Sales Representative
Sonepar
Vaughan, ON
The Inside Sales Representative is responsible for looking after all incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and…
Added 5 days ago
UR
Inside Sales Rep - Mobile Storage
United Rentals
London, ON
- Full-time
As an Inside Sales Rep (Mobile Storage) , you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting,…
Added 6 days ago
MP
Regional Field Support- Print & Marketing
Minuteman Press
Calgary, AB
- Full-time
This is a consulting and advisory role - not a production or inside sales position.
Added 6 days ago
GC
Inside Customer Service Rep. Manager
Grainger Canada
Windsor, ON
- Full-time
The Inside Customer Service Representative Manager is responsible for providing leadership and guidance for the Customer Service team. The ICSR Manager will focus on providing a high level…
Added 7 days ago
HS
Outside Sales Rep- Calgary
Hardy Sales Ltd
Calgary, AB
- Full-time
· Resolve customer issues such as order errors, shortages, credits and quality concerns, working with inside sales, customer service and operations.
Added 7 days ago
TI
Field Sales Representative | Nova Scotia, Canada
TTI, Inc.
NS
- Full-time
Facilitate follow-thru on every level of the sales cycle by keeping touch with the customer, inside sales, manufacturers, sample request, quotes and make sure that everything is complete,…
Added 7 days ago
Inside Customer Service Rep. Manager
Grainger Businesses
Leamington, ON · Windsor, ON
The Inside Customer Service Representative Manager is responsible for providing leadership and guidance for the Customer Service team. The ICSR Manager will focus on providing a high level…
Added 7 days ago
IG
Customer Success & Commercial Coordinator
IMT Group
Port Colborne, ON
- $59,500 to $83,300 CAD / year
- Full-time
…support our growing commercial team. Reporting directly to the Inside Sales Rep / Steel Sourcing & Estimating Co-Ordinator, this position serves as a key link between customers and internal…
Added 7 days ago
IC
Customer Success & Commercial Coordinator
IMT CORPORATION
Port Colborne, ON
- $59,500 to $83,300 CAD / year
- Full-time
…support our growing commercial team. Reporting directly to the Inside Sales Rep / Steel Sourcing & Estimating Co-Ordinator, this position serves as a key link between customers and internal…
Added 9 days ago
GC
Sales Representative
Grimco Canada Inc.
Edmonton, AB
- $50,000 to $55,000 CAD / year
- Full-time
The Inside Sales Representative at Grimco is a key member of the territory sales team, responsible for managing inbound phone and chat communications, processing orders, providing…
Added 9 days ago
AI
Sales Consultant - Brantford Honda
AutoCanada Inc.
Brantford, ON
- $60,000 to $110,000 CAD / year
- Full-time
3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred
Added 10 days ago
A
Sales Consultant - Brantford Honda
AutoCanada
Brantford, ON
- $60,000 to $110,000 CAD / year
- Full-time
3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred
Added 10 days ago
AI
Sales Consultant - Brantford Honda
AutoCanada Inc.
Brantford, ON
- $20,000 to $20,005 CAD / year
- Full-time
3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred
Added 11 days ago
SP
Senior Inside Sales Representative
Sirius Personnel
Montreal, QC · Greater Montreal, QC
- $80,000 to $110,000 CAD / year
- Full-time
Profile: Our client sells pipes, fittings and valves to a variety of industries and is looking for a senior technical inside sales rep. Your role will be a combination of customer service,…
Added 11 days ago
BB
Inside Sales and Customer Service Rep
Branded Bites
Toronto, ON
- Full-time
We’re currently on the hunt for an Inside Sales and Customer Service Representative. The role includes responding to general customer inquiries, outreach to existing clients, processing…
Added 11 days ago
Manager – Cloud Sales, AWS Canada
Amazon
Toronto, ON
As a Sales leader within the AWS Commercial Team you will have the opportunity to lead a sales team that focuses on adoption and expansion of our full-service portfolio with our customers.…
Added 11 days ago
S
Inside Sales Coordinator
SECURE
Edmonton, AB
- Other
The Sales Coordinator – provides comprehensive administrative and organizational support to the Sales team for the Metals Recycling business unit, ensuring smooth daily operations and…
Added 11 days ago
AC
Business Development Manager
Alpi Canada Forwarders Ltd. Formerly David Kirsch Forwarders
Dorval, QC
- $50,000 to $75,000 CAD / year
- Full-time
Know trucking from the inside? Turn that knowledge into sales.
Added 11 days ago
CA
Tilbury South ONroute - Part-Time Cleaner
Careers at ONroute
Chatham-Kent, ON · Tilbury, ON
- Part-time
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most…

Grainger Businesses

Inside Customer Service Rep. Manager

Leamington, ON, N8H 1N8, Canada
Windsor, ON, N8X 3J3, Canada

The base salary for this role ranges between $88,960 - $122,320, with eligibility for an incentive target of 15% which is contingent upon achieving both individual and company performance objectives.

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Job details

Pay: The base salary for this role ranges between $88,960 - $122,320, with eligibility for an incentive target of 15% which is contingent upon achieving both individual and company performance objectives.
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 19, 2026

Original job description

Work Location Type: Onsite

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. 

Compensation:

The base salary for this role ranges between $88,960 - $122,320, with eligibility for an incentive target of 15% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary:

The Inside Customer Service Representative Manager is responsible for providing leadership and guidance for the Customer Service team. The ICSR Manager will focus on providing a high level of leadership and be able to identify optimal solutions for customers, with the intent to improve WFS's service and gain share and profitability with each customer.

KEY DUTIES AND RESPONSIBILITIES (You Will):

Business Leadership

Translates leadership and strategic direction for Inside Customer Service Representative members
Communicates and executes a sound business strategy to team members that embraces change management
Makes sound, fact-based business decisions to support the needs and objectives of the business, while ensuring our principles remain at the heart of these decisions (Start with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in Our Success, Do the Right Thing)
Makes key decisions impacting every aspect of Customer Service, which includes activities that drive superior service, sales growth, strong customer relationships and internal partnerships, employee development, and expense/budget management.
Leads and equips the team with service expertise to become the customer’s first choice for the products and services they need to keep their workplaces safe, efficient, and functioning.
Builds strong internal and external partnerships to make WFS our customers First choice
Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow.
Present business results during Quarterly Business Review

Operational Excellence

Responsible for developing and implementing the functional strategy for the Customer Service Centre.
Understand and drive the Key Performance Indicators driving service excellence
Leads a team that proudly represents WFS Ltd. service and commitment to the customers and team members
Dedicates self and team to Operational Excellence by complying with all WFS Ltd. standard operating procedures, with a focus on continual process improvement
Ensures the volume of work produced meets productivity, service and exceeds quality standards.
Manages the activities of all team members within department with accountability for goals, objectives, and operational policies.
Reviews performance metrics, diagnoses root cause of underperformance and develops improvement plan
Implements proper staffing strategies to ensure flexibility to the needs of the business as well as payroll budgets
Develop and maintain a well-rounded knowledge of products sold
Facilitate and/or lead quality excellence amongst team members on special projects as required
Maintains safety and security for all team members and customers

Talent Management

Creates an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company
Maintains an open mind to benefit from diverse thoughts and ideas
Identifies, analyzes, organizes, and leads operational development opportunities that are scalable throughout the Customer Service organization that enhances the Customer Service strategy.
Conducts performance review discussions to ensure that expectations/goals are set, monitored, and executed.
Coaches the growth and development of Customer Service team members using available resources
Ensures key people drivers of Recruitment, Selection, On-boarding, Coaching, and Rewards & Recognition are executed and drive team member engagement
Maintains regular and consistent communication to ensure team has all necessary information to provide best in class service
Embracing and encouraging open-door feedback sharing culture

REQUIRED EXPERIENCE AND QUALIFICATIONS (You Have):

Combination of post-secondary education and experience or five years equivalent experience that meets the role requirements (customer service and/or leadership)
Demonstrates the ability to implement initiatives, manages projects and demonstrates change leadership
Possesses effective time-management skills and a sense of urgency
Has a demonstrated ability to influence and persuade varying levels of internal and external decision-makers
Ability to work effectively with cross-functional work groups to develop integrated plans
Demonstrated flexibility to adapt to shifting demands and competing priorities
Strong presentation skills
Excellent interpersonal, written and verbal communication skills
Proficiency in MS Office
Strong competency in the use of technology and software applications including but not limited to S2K, CRM, call centre and other emerging technologies
Ability to relocate an asset
Vehicle and Drivers’ license required

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

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More about this job

Responsibilities

The Inside Customer Service Representative Manager provides leadership and strategic direction to the customer service team to drive service excellence and profitability. They are responsible for managing operational performance, developing team talent, and building strong internal and external partnerships.

Requirements

Candidates must have at least five years of experience in customer service or leadership, or a combination of post-secondary education and relevant experience. Proficiency in MS Office and various software applications, along with strong communication and project management skills, is required.

Skills

Leadership
Customer service
Change management
Strategic planning
Performance management
Budget management
Operational excellence
Process improvement
Project management
Communication skills
Presentation skills
MS Office
CRM
Call centre technology
Talent management
Coaching

Benefits

Medical coverage
Dental coverage
Vision coverage
Prescription drug coverage
Paid time off
Company holidays
Life insurance
Employee family assistance program
Educational assistance
Professional membership fee assistance
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Leadership
MRO
Strategy
Change Management
Operational Excellence
KPI
Performance Metrics
Talent Management
Recruitment
Coaching
MS Office
S2K
CRM
Call Centre
Budget Management
Process Improvement
Project Management
Communication
Presentation Skills

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