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Grainger Businesses

Sales & Service Representative 7 on/ 7 off

Fort McMurray, AB, T9H 3E3, Canada

This position is hourly, and the starting pay rate is $31.50/hour, and eligibility for an incentive target of $1,800 which is contingent upon achieving both individual and company performance objectives.

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Job details

Pay: This position is hourly, and the starting pay rate is $31.50/hour, and eligibility for an incentive target of $1,800 which is contingent upon achieving both individual and company performance objectives.
Apply by: Nov 27, 2026
Education: High school diploma
Experience: 1+ years customer service experience required
Posting language: English
Posted: Sep 11, 2026

Original job description

Work Location Type: Onsite

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Primary Function:

The Sales & Service Representative (SSR) is responsible for the end-to-end delivery of Integrated Customer Solutions (ICS) at assigned customer sites. Operating across multiple customer programs and inventory solutions, the SSR manages inventory, procurement, replenishment, and customer support to ensure operational excellence, a differentiated customer experience, and strong business performance.

This role follows a 7-days-on, 7-days-off rotation with 12-hour shifts. Shifts alternate between days and nights, switching upon return from the 7-day break.

You Will

Deliver end-to-end Integrated Customer Solutions (ICS) services across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs, ensuring effective inventory management, procurement, replenishment, and service execution.
Manage Grainger and non-Grainger materials to maintain inventory accuracy, product availability, and operational efficiency through forecasting, replenishment, inventory optimization, and asset management activities.
Execute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems, ensuring accuracy, timely delivery, and effective issue resolution.
Build strong customer relationships by providing responsive service, resolving complex issues, communicating the Grainger Value Proposition, and supporting customer satisfaction, retention, and growth.
Support sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs to meet customer operational requirements.
Leverage reporting, tools, and product knowledge to drive sales growth, operational performance, continuous improvement, and customer success.
Maintain compliance with Grainger, customer, and regulatory safety standards while supporting a safe, organized, and professional work environment.
Provide flexible support across customer service, sales, operational, branch, and warehouse activities as required.

You Have

High School Diploma/GED required
1+ years customer service experience required
Demonstrates a strong work ethic and personal commitment to get the job done
Demonstrated focus on “wowing” the customer with exceptional service
Team-player and an ability to work independently
Knowledge of industrial and/or safety products is preferred
Superior interpersonal, problem solving and customer service skills to effectively build relationships
Strong communication skills, ability to convey message in an organized, clear and effective manner
A self starter, taking action to achieve goals beyond what is required
Strong time management and organizational skills, with proven ability to adhere to tight deadlines
Proficient computer skills and aptitude
Knowledge of dangerous goods and WHMIS regulations is required
Post Secondary education or equivalent work experience
The position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.
Must be able to regularly lift up to 50 pounds, unassisted and heavier loads with assistance.

This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards and Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

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More about this job

Responsibilities

The Sales & Service Representative manages end-to-end inventory solutions, procurement, and replenishment at customer sites to ensure operational excellence. They are responsible for building strong customer relationships, resolving issues, and maintaining compliance with safety and regulatory standards.

Requirements

Candidates must have a High School Diploma or GED and at least 1 year of customer service experience. The role requires the ability to lift up to 50 pounds and adherence to on-site safety and screening requirements.

Skills

Inventory management
Customer service
Procurement
Replenishment
Problem solving
Time management
Communication skills
Interpersonal skills
Computer proficiency
Safety compliance
WHMIS regulations
Dangerous goods knowledge
Asset management
Relationship building
Order fulfillment

Benefits

Medical coverage
Dental coverage
Vision coverage
Prescription drug coverage
Paid time off
Company holidays
Life insurance
Employee Family Assistance Program
Educational & Professional Membership Fee Assistance
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Industrial distributor
Integrated Customer Solutions
Managed Stores
KeepStock
VMI
Vending
Managed MRO
Inventory optimization
Asset management
Procurement
Order fulfillment
Safety standards
WHMIS
Dangerous goods
PPE
Customer retention
Forecasting
Operational efficiency
Industrial products
Safety products

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