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Added 7 mins ago
EP
Intern - Canada and North East Development [Hybrid]
EDF power solutions
Toronto, ON
- Other
95% of time is spent in the office environment, utilizing computers, phones, and general office equipment. 5% of time is spent outside of the office attending site visits and trade/industry…
Added 7 mins ago
AL
Maintenance Associate (Residential Property)
Avenue Living Residential
Saskatoon, SK
- Full-time
…are challenging and rewarding so everyone can realize their full potential. We know our people are our biggest brand ambassadors and create our culture. We believe when we take care of our…
Added 7 mins ago
YO
Payroll & Benefits Coordinator
YMCA of Northern Alberta
Edmonton, AB
- Full-time
When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces…
Added 7 mins ago
MI
Senior Associate, Nexus, Client Delivery
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
…consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management…
Added 18 mins ago
E
Business Development Representative
EllisDon
Calgary, AB
- Full-time
Oxford Builders Supplies Inc. joined the EllisDon Group as our full-service equipment and maintenance division. We are a full-service equipment and maintenance supplier, providing a broad…
Added 18 mins ago
Building Maintenance Assistant (Night Shift)
Clutch Technologies Inc.
Mississauga, ON
…excellence. We are looking for a Building Maintenance Assistant to help perform general repairs, and assist in maintaining the facility to its highest…
Added 18 mins ago
Building Maintenance Assistant
Clutch Technologies Inc.
Mississauga, ON
…excellence. We are looking for a Building Maintenance Assistant to help perform general repairs, and assist in maintaining the facility to its highest…
Added 18 mins ago
Sheeter Operator
Duha Color Services
Winnipeg, MB
Growth Opportunities: We believe in developing our employees’ skills and providing room for advancement. Join us, and we’ll support you to help you reach your full potential.
Added 18 mins ago
MH
Accounting Analyst- Edmonton, AB
Mint Health + Drugs
Edmonton, AB
- Full-time
Mint Health + Drugs is a growing healthcare organization with a simple but important purpose: to help people access the care, service, and support they need in the communities we serve.
Added 18 mins ago
C
Part-Time Sales Associate - Famous Footwear CAN
Caleres
Brampton, ON
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 18 mins ago
Kitchen - Dishwasher (Winter 2026-2027)
Northland Properties
North Vancouver, BC
Full-time, year-round positions are also eligible for these:
Added 18 mins ago
CO
Supervisor - Customer Service (Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
…problem-solving abilities, and commitment to customer service help create positive experiences for residents and…
Added 20 mins ago
GB
Senior Claims Adjuster - Bodily Injury
Gallagher Bassett
Toronto, ON
- $74,500 to $124,500 USD / year
- Full-time
Poised for aggressive growth, there has never been a better time to be part of the Gallagher Bassett Canada team. We have a full-time job opening as a bodily injury claims adjuster working…
Added 20 mins ago
MH
Accounting Analyst
Mint Health + Drugs
AB · Edmonton, AB
- Full-time
Mint Health + Drugs is a growing healthcare organization with a simple but important purpose: to help people access the care, service, and support they need in the communities we serve.
Added 22 mins ago
GB
Senior Claims Adjuster - Bodily Injury
Gallagher Bassett
Toronto, ON
- $74,500 to $124,500 USD / year
- Full-time
Poised for aggressive growth, there has never been a better time to be part of the Gallagher Bassett Canada team. We have a full-time job opening as a bodily injury claims adjuster working…
Added 29 mins ago
CI
Technician
Cambium Inc.
Ottawa, ON
- Full-time
Our focus on caring for the employee as a whole person is apparent in the way we reward our full-time permanent team members:
Added 29 mins ago
TS
Christmas Kettle Coordinator
The Salvation Army Canada and Bermuda Territory
Ottawa, ON
- Full-time
…on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people…
Added 38 mins ago
Warehouse Associate
GoBolt
Markham, ON
We’re looking to hire motivated Warehouse Associates in Markham, Ontario who are excited to help us in our mission to be Customer Obsessed!
Added 38 mins ago
C
FT TMLP Bake-Off/Deli Clerk (Warman Food #424) Warman, SK - Saskatoon Co-op
Co-op
Warman, SK
- Full-time
To adjust minor complaints in keeping with general sales policy and to refer more serious complaints to the Department Manager and/or Supervisor.
Added 38 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Belle River, PE
Physically fit to lift mail containers of up to 50 lb, push or pull boxes, and sorting mail and standing for extended periods of time
Added 51 mins ago
P
Project Manager
PTAG
Toronto, ON
- Contract
Project Manager – Mississauga, ON – Full Time - ID# 7314
Added 51 mins ago
P
Project Manager - Electrical
PTAG
Toronto, ON
- Contract
Project Manager - Electrical – Mississauga, ON – Full Time - ID# 7313
Added 53 mins ago
CH
Director of Food & Beverage
Crescent Hotels & Resorts
Rossland, BC
- Full-time
…grow the business and build strong teams. The Director will help shape the future of both properties by strengthening standards, developing talent and finding opportunities to work smarter…
Added 53 mins ago
VA
Animal Care Attendant - ER/ICU, Toronto Veterinary Emergency Hospital
VCA Animal Hospitals
Toronto, ON · Scarborough, ON
- Full-time
…Care Attendant to join our team in Scarborugh, Ontario. This full-time opportunity includes a range of responsibilities that directly contribute to the efficient and effective daily…
Added 1 hour ago
Intégrateur(trice) de portes aéronautiques / Door Structure Integrator
Capgemini
Montreal, QC
…together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our…

Grainger Canada

Branch Team Lead

Dartmouth, NS, Canada

The hourly rate for this role ranges between $23.74 -$32.64, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives. · Full-time

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Job details

Pay: The hourly rate for this role ranges between $23.74 -$32.64, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Work Location Type: Onsite

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation

The hourly rate for this role ranges between $23.74 -$32.64, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary

Under the general direction of the Branch Manager, the Branch Team Lead has direct impact on customer retention and financial results of the branch. Responsible for the execution of superior customer service, operational excellence and the continuous improvement of branch processes and productivity. The role directly influences the work environment through positive team member relations and promotes an environment where team members are empowered, engaged and committed to the success of the company.

Job Responsibilities (You Will)

Supports branch leadership in a facility with 2-10 team members along the Branch Manager & Supervisor.
Provides peer-to-peer coaching to support the continued development of skills and confidence of team members to effectively perform branch operations. Delegates and assigns duties based on workload variance.
Provides exceptional customer service, leads by example, and utilizes sound judgement & best practices to resolve customer concerns.
Supports the branch team with the preparation of customer quotes, orders, returns, as well as company initiatives & projects.
Fosters open communication between all internal business partners including Sales, Branch Network, Customer Service Centers, and Onsite Service teams
Facilitates team member on-boarding and on-going training
Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety and operational improvements.
Suggests and implements changes to enhance defined processes and improve sales and service.
Ensure team compliance with all regulatory issues and company policies.
Other branch support related duties including but not limited supporting the warehouse functions as required.

Education/Experience (You Have)

Highschool Diploma or equivalent preferred.
1-3 years of customer service and sales experience in a related field preferred. Previous leadership experience would be a definite asset.
Passion for customer service, sales and people development with an ability to energize others and work within high performing teams.
Ability to adapt to shifting demands and competing priorities.
Ability to understand and articulate the vision of Grainger to all team members.
Proficient computer skills and aptitude in the use of computers and software applications.
Ability to safely learn and operate powered industrial equipment
Understanding of local customer and market dynamics and requirements would be an asset.
Possession of a valid driver’s license and a reliable vehicle (if driving required) is preferred.

This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards And Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

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More about this job

Responsibilities

Lead branch service and operational execution, coach and train team members, delegate work, and help achieve customer satisfaction, sales, safety, and productivity goals. Support customer quotes, orders, and returns; coordinate with internal partners; improve branch processes; and ensure compliance with company policies and regulations.

Requirements

A high school diploma or equivalent and 1–3 years of related customer service and sales experience are preferred; previous leadership experience is an asset. Candidates should demonstrate customer service and people-development skills, adaptability, computer proficiency, and the ability to learn and safely operate powered industrial equipment; a valid driver’s license and reliable vehicle are preferred if driving is required.

Skills

Customer Service
Sales
Team Leadership
Peer Coaching
Team Development
Delegation
Conflict Resolution
Operational Excellence
Process Improvement
Customer Retention
Communication
Adaptability
Computer Proficiency
Powered Industrial Equipment Operation
Safety Compliance

Benefits

Medical, Dental, Vision, and Prescription Drug Coverage
Paid Time Off
Company Holidays
Life Insurance
Employee Family Assistance Program
Educational and Professional Membership Fee Assistance
Employee Discounts
Team Member Perks

Visa sponsorship

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Keywords

Branch Operations
Customer Service
Sales
Customer Retention
Team Leadership
Peer Coaching
Onboarding
Team Training
Customer Quotes
Order Processing
Returns Processing
Operational Excellence
Process Improvement
Productivity
Customer Satisfaction
Safety Compliance
Regulatory Compliance
Powered Industrial Equipment
Warehouse Support
Industrial Distribution
Customer and Market Dynamics
Internal Business Partnerships
Personal Protective Equipment
Branch Performance Metrics

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