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Added 6 mins ago
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Grainger Canada

Field Operations Associate II (18-Month Contract)

Edmonton, AB, Canada

The hourly rate for this role ranges between $26.46 - $36.38, and 4% vacation pay. · Full-time

Apply About employer

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Job details

Pay: The hourly rate for this role ranges between $26.46 - $36.38, and 4% vacation pay.
Job type: Full-time
Apply by: Oct 30, 2026
Experience: 3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Work Location Type: Edmonton, AB

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation

The hourly rate for this role ranges between $26.46 - $36.38, and 4% vacation pay.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.

Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

This job posting is for a fixed term contract role providing leave coverage for approximately 18 months.

You Will

Customer Service/Inventory Management

Services multiple customer locations on a designated route by providing the following services:
Receive and stock purchased product in designated customer locations.
Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.
Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
Meet defined KPI’s for the position.

Non-Route Based Activities as required, such as:

Perform machine break/ fix activities for different machines at the customer's site.
Implement territory work relating to planning and execution of customer inventory projects.
Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process.
Assist customers with staging, labeling, and organizing product at a customer site.
Complete product relocation and discontinuation process.
Travel required
Branch Responsibilities as assigned

Account growth

Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program)

Cross-functional partnerships

Execute onsite service component of account strategy as defined by cross-functional business partners.
Work with sales partners to improve customer experience and increase business.

You Have

High School Diploma/GED
3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
Self-motivated, with high energy and dedication to customer service and sales growth.
Must be comfortable on daily use of technology.
Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
Handle various technical and operational issues.
Operate in a rapidly changing environment.
Excellent verbal and written communication skills.
Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment).
May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.

This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards And Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

Apply About employer

More about this job

Responsibilities

Service customer locations along a designated route by receiving and stocking products, monitoring inventory, resolving customer issues, and meeting performance targets. Support customer inventory projects, troubleshoot equipment, identify sales opportunities, and coordinate with sales and other business partners to improve customer experience and grow accounts.

Requirements

A high school diploma or GED and at least three years of experience in a customer service or selling environment are required. Candidates should be self-motivated, comfortable using technology, effective communicators and collaborators, and able to solve operational problems while meeting customer-site safety requirements.

Skills

Customer Service
Inventory Management
Product Stocking
Sales Growth
Problem-Solving
Technology Use
Communication
Cross-Functional Collaboration
Judgment
Machine Troubleshooting
Data Collection
Safety Compliance
Territory Planning
Account Growth

Benefits

Vacation Pay
Medical Coverage
Dental Coverage
Vision Coverage
Prescription Drug Coverage
Paid Time Off
Company Holidays
Life Insurance
Employee Family Assistance Program
Educational Assistance
Professional Membership Fee Assistance
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inventory Management
MRO Products
Product Stocking
Inventory Scanning
Inventory Accuracy
Customer Loyalty
Key Performance Indicators
Machine Troubleshooting
Inventory Projects
Data Collection
KeepStock Implementation
Product Labeling
Product Relocation
Product Discontinuation
Account Growth
Spot Buys
Sales
Cross-Functional Partnerships
Customer Site Safety
Personal Protective Equipment
N95 Mask
Background Checks
Drug Screening
Driving
Territory Planning

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