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Grainger Canada

Field Operations Associate II

Oshawa, ON, Canada

The hourly rate for this role ranges between $26.46 - $36.38 with eligibility for an incentive target of $1,800.00 / % which is contingent upon achieving both individual and company performance objectives. · Full-time

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Job details

Pay: The hourly rate for this role ranges between $26.46 - $36.38 with eligibility for an incentive target of $1,800.00 / % which is contingent upon achieving both individual and company performance objectives.
Job type: Full-time
Apply by: Dec 2, 2026
Experience: 3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

Work Location Type: Hybrid

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. 

Compensation

The hourly rate for this role ranges between $26.46 - $36.38 with eligibility for an incentive target of $1,800.00 / % which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

You Will

Customer Service/Inventory Management
- Services multiple customer locations on a designated route by providing the following services:
- Receive and stock purchased product in designated customer locations.
- Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.-Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
- Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
- Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
- Meet defined KPI’s for the position.
Non-Route Based Activities as required, such as:
- Perform machine break/ fix activities for different machines at the customer's site.
- Implement territory work relating to planning and execution of customer inventory projects.
- Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process.
- Assist customers with staging, labeling, and organizing product at a customer site.
- Complete product relocation and discontinuation process.
- Travel required
- Branch Responsibilities as assigned
Account growth
- Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program)
Cross-functional partnerships
- Execute onsite service component of account strategy as defined by cross-functional business partners.
- Work with sales partners to improve customer experience and increase business.

You Have

High School Diploma/GED
Valid Driver's Licence required
3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
Self-motivated, with high energy and dedication to customer service and sales growth.
Must be comfortable on daily use of technology.
Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
Handle various technical and operational issues.
Operate in a rapidly changing environment.
Excellent verbal and written communication skills.
Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment).
May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.

This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards And Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

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More about this job

Responsibilities

Service customer locations along a designated route by receiving and stocking products, monitoring inventory, resolving customer issues, and meeting performance targets. Support inventory projects and equipment troubleshooting, identify sales opportunities, and coordinate with sales and other business partners to deliver account strategies and improve customer experience.

Requirements

Requires a high school diploma or GED, a valid driver’s licence, and at least three years of experience in customer service or selling. Candidates should be self-motivated, comfortable using technology, effective communicators and collaborators, and able to solve problems independently in a changing environment; travel, personal vehicle use, and customer-site safety requirements may apply.

Skills

Customer Service
Inventory Management
Product Stocking
Customer Problem Resolution
Sales Growth
Account Growth
Customer Engagement
Data Collection
Inventory Projects
Machine Troubleshooting
Technology Proficiency
Cross-Functional Collaboration
Independent Problem-Solving
Judgment
Verbal Communication
Written Communication

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Paid Time Off
Company Holidays
Life Insurance
Employee Family Assistance Program
Educational Assistance
Professional Membership Fee Assistance
Employee Discounts
Team Member Perks

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inventory Management
KeepStock
MRO Products
Product Stocking
Inventory Scanning
Inventory Accuracy
Customer Loyalty
Key Performance Indicators
Machine Break/Fix
Inventory Projects
Data Collection
Product Labeling
Product Relocation
Product Discontinuation
Account Growth
Spot-Buy Opportunities
Sales Growth
Cross-Functional Partnerships
Customer Experience
Driver’s Licence
Personal Protective Equipment
N95 Mask
Safety Compliance
Technology Proficiency

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