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Added 1 min ago
CR
Senior Program Manager
Canadian Red Cross
Canada
- Full-time
The Senior Program Manager is responsible for the design, planning, implementation, and oversight of programs and services, ensuring alignment with organizational goals and community needs.…
Added 1 min ago
CR
Senior Program Manager
Canadian Red Cross
Canada
- Full-time
The Senior Program Manager is responsible for the design, planning, implementation, and oversight of programs and services, ensuring alignment with organizational goals and community needs.…
Added 1 min ago
BC
Head of Lighting
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
…related adjacent areas. Advising and assisting the Production Manager, Performing Arts and the Technical Director in coordinating and guiding Lighting team members as the team plans ahead…
Added 1 min ago
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Machining Production Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 1 min ago
S
Production Finish Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 1 min ago
D
Data Scientist
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $80 to $115 CAD / hour
- Contract
Reporting to the Senior Advanced Analytics Manager, the Data Scientist will be conducting all analytical activities related to FCRM transaction monitoring systems.
Added 1 min ago
PI
Program Coordinator
Polycultural Immigrant & Community Services
Toronto, ON
- Full-time
You will be working closely with the airport team and the Program Manager, and play a vital role in helping refugees integrate into their new communities and rebuild their lives.
Added 1 min ago
AC
Onsite Technician
Atlas Copco Group
Oshawa, ON
- Full-time
…create your own career path, and will we help you develop your technical skills to achieve your dreams. This position will be Onsite at the General Motors plant in Oshawa Ontario, and you…
Added 1 min ago
BH
Sr. Engineer - P&C Asset Management
BC Hydro
Burnaby, BC
- Full-time
The successful candidate will report to the Manager, P&C/Tel Strategy and Standards and join the Protection & Control (P&C) Asset Management team as a Senior Engineer. The P&C Asset…
Added 1 min ago
AF
Specialist II, Processing Operations
ATB Financial
Calgary, AB
- Full-time
…to adapt to changing industry requirements. Reporting to the Manager of Operations, your work will directly mitigate operational risk, improve processing efficiency, and elevate the service…
Added 1 min ago
GR
Controller
Goldbeck Recruiting
Burnaby, BC
- $80,000 to $100,000 CAD / year
- Full-time
Reporting directly to the CFO, the Controller/Accounting Manager owns the head office accounting function and the group’s consolidated reporting. We want a confident, independent finance…
Added 6 mins ago
CB
Fleet/Equipment Lead Hand (CB)
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Edmonton, AB
- Full-time
Keep all equipment in peak running condition, review and manage reports for an effective preventive maintenance program
Added 21 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
The Manager, Revenue Operations is responsible for supporting the sales and client-facing teams through reporting, analytics, process improvement, and operational leadership. This role…
Added 33 mins ago
C
Electrical Engineer / System Integrator
Canal
ON · Ontario, Canada
- Full-time
…and solutions. This role is accountable to gather and analyze technical information (including product data sheets, measurements and functional descriptions) to produce engineering designs,…
Added 33 mins ago
HR
Occupational Therapist - Inpatients
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Toronto, ON
- Full-time
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Added 33 mins ago
UO
Employer Specialist, Engineering Career Centre
University of Calgary
Calgary, AB
- Volunteer
Reports to the Senior Manager, Experiential and Work Integrated Learning This position involves frequent professional contact, both in person and virtually, with industry contacts at all…
Added 33 mins ago
HR
Occupational Therapist - Inpatients
Humber River Health
Toronto, ON
- Full-time
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Added 33 mins ago
GD
Supply Chain Manager Procurement and Supplier Quality
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful…
Added 33 mins ago
FC
Student Awards Team Lead - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Reporting to the Manager, Student Awards, the Student Awards Team Lead is responsible for guiding and overseeing the work of the Student Awards staff. The incumbent is responsible for…
Added 33 mins ago
CC
Manager - Revenue Operations & Analytics
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London, ON
- $100,000 to $130,000 CAD / year
- Full-time
The Manager, Revenue Operations is responsible for supporting the sales and client-facing teams through reporting, analytics, process improvement, and operational leadership. This role…
Added 33 mins ago
CG
Martech/ Growth Engineer
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Toronto, ON
- Full-time
This is a hands-on engineering role focused on using technology to solve growth problems. You’ll own and evolve the technical infrastructure that powers customer acquisition, engagement,…
Added 33 mins ago
FA
Senior Financial Analyst, Infrastructure Funds
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Oakville, ON
- Full-time
Fengate Asset Management is a leading alternative investment manager focused on infrastructure, private equity, and real estate strategies. Founded in 1974 in Hamilton, Ontario, and with…
Added 33 mins ago
RR
Talent Acquisition Specialist
Remote Robotic
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Contract
Submit your resume and a short note describing your experience with full-cycle recruitment, candidate sourcing, hiring manager partnership, or technical and specialized hiring.
Added 33 mins ago
P
Associate Portfolio Manager, Credit Investing
Purpose
Toronto, ON
- Full-time
Added 36 mins ago
Senior Manager, Procurement Business Solutions Owner - P2P Tools
Scotiabank
Toronto, ON
6 - 8 years’ previous experience in program management, project management, financial services, or procurement related field

Grainger Canada

Manager, Service Centre

Montreal, QC, Canada

The base salary for this role ranges between $87,280- $120,010, with eligibility for an incentive target of 15% which is contingent upon achieving both individual and company performance objectives. · Full-time

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Job details

Pay: The base salary for this role ranges between $87,280- $120,010, with eligibility for an incentive target of 15% which is contingent upon achieving both individual and company performance objectives.
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Work Location Type: Onsite

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. 

Compensation

The base salary for this role ranges between $87,280- $120,010, with eligibility for an incentive target of 15% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary

Reporting to the Senior Manager, Services & Field Safety Professionals, this role has dual responsibility including leading the day-to-day operation while driving continuous improvement initiatives in partnership with the shop supervisor, and working with Sales and Field Operations partners to educate, drive demand and deliver financial goals of services.

Job Responsibilities (You Will)

Business Leadership

Grow revenue and market share by developing a strategic plan with the sales team and market manager to meet or exceed incremental sales growth expectations. That includes owning the service center pipeline, assisting in the closing of targeted service opportunities, understanding local market conditions with a focus on gathering market intelligence, monitoring close rate and ensuring demand generation is being driven at every level and through contact with current and prospective customers.
Manages operating expenses to balance service and cost to serve while looking for ways to improve processes and remove non-value-added activities; full PnL ownership.
Lead assigned leaders (Supervisor) in the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, standard work, risk management and customer satisfaction.
Build relationships with key customers to ensure expectations of the business are being met and work proactively to address concerns leaving no room for the competition to gain a foothold.
Actively participate in the annual budgeting process by preparing and executing on the operational plan including sales, gross margin, expenses and earnings.
Proactively drives partnership opportunities with local sales and service leadership to support customer growth.
Accountable to growing revenue in new and existing accounts year over year.

Operational Excellence

Establish an environment of continuous improvement in order to optimize services branch profitability and deliver against key performance indicators.
Teach, coach and oversee execution of;

All day-to-day aspects of repair and service of customer owned equipment including service call schedules.
Supervise a team of service technicians through the following responsibilities: recruitment, training/ development, coaching/counselling and delivery of the Performance Excellence program.
Control inventory and manage annual counts

Ensure compliance with SOP’s and regulatory requirements pertinent to servicing and certifying equipment.

Maintain safety awareness for technicians, maintenance, security and cleanliness of work areas.
Hold the team accountable and balance the requirements for customer service and profitability
Ensure quality and turnaround commitments are met as per customer expectations.
Perform Service Work as required including Service Work administration (receiving, shipping, quotations parts ordering / expediting and invoicing).
Ensure compliance with SOP’s and regulatory requirements pertinent to servicing and certifying equipment.

Talent Management

Recruit, select, develop, coach, train, and retain a diverse team.
Build a talent pipeline, internal and external, for key roles.
Drive accountability of leaders to ensure team members and operations are functioning at the set standards
Identify and develop future leaders and strong contributors through the use of performance tools and succession planning processes.
Creates an environment where Leaders are engaged, empowered, enthusiastic, and committed to the success of the company.
Develop intentional action plans to drive ongoing engagement.
Maintains an open mind to benefit from diverse thoughts and ideas.
Embracing and encouraging open-door feedback sharing culture

Education/Experience (You Have)

Diploma or equivalent technical certificate, minimum 5 years with technical / industrial service management, preferably Safety/Fire/MRO.
Must have demonstrated leadership skills developed through previous people management experience.
Proven track record of positive coaching, team building, training and development of direct reports, coupled with a ‘hands-on’ management style.
Experience creating compelling presentations with clear storytelling
Demonstrated ability to take ownership of their team and drive increased revenue and profitability.
Ability to travel throughout assigned region(s) – approximately 50%

The position may require you to attend our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

This role may require you to attend our customers’ sites and to adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Rewards And Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

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More about this job

Responsibilities

Lead daily service center operations and continuous improvement while managing profitability, expenses, safety, inventory, and customer satisfaction. Partner with sales and field operations to grow service revenue, develop customer relationships, and recruit, coach, and retain a high-performing team.

Requirements

Requires a diploma or equivalent technical certificate and at least five years of technical or industrial service management experience, preferably in safety, fire, or MRO. Candidates must have people-management and coaching experience, a hands-on leadership style, presentation skills, a record of driving revenue and profitability, and the ability to travel approximately 50% throughout assigned regions.

Skills

Service Center Operations
People Leadership
Revenue Growth
Profit And Loss Management
Budgeting
Sales Strategy
Continuous Improvement
Operational Excellence
Inventory Management
Safety Compliance
Regulatory Compliance
Talent Development
Coaching And Training
Presentation And Storytelling
Service Technician Management

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Prescription Drug Coverage
Paid Time Off
Company Holidays
Life Insurance
Employee Family Assistance Program
Educational Assistance
Professional Membership Fee Assistance
Employee Discounts
Team Member Perks

Visa sponsorship

Not detected in the job text

Keywords

Service Center
Technical Service Management
Industrial Service
Safety
Fire Protection
MRO
Profit And Loss
Revenue Growth
Market Share
Sales Pipeline
Market Intelligence
Operating Expenses
Budgeting
Gross Margin
Key Performance Indicators
Continuous Improvement
Repair And Service
Service Technicians
Inventory Accuracy
Standard Operating Procedures
Regulatory Compliance
Risk Management
Customer Satisfaction
Performance Excellence
Talent Pipeline
Succession Planning
Personal Protective Equipment

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