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Added 12 mins ago
WM
310T Mechanic (Afternoon shift)
Waste Management, Inc. (WM)
Ottawa, ON · CARP, ON
- Full-time
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 12 mins ago
S
Animal Care Specialist - Afternoon Shift
Semex
Guelph, ON
- Full-time
…our company. From the salesperson at the farm gate to the lab technician, everyone works purposefully and meaningfully. We’re not afraid of hard work, hold each other accountable, and act…
Added 12 mins ago
KT
OTR Tire Technician
Kal Tire
Sparwood, BC
- Full-time
As a Tire Technician in the Mining Tire group, you will be responsible for all aspects of tire and related service and repair for mining tires and adhering to Kal Tire’s work and safety…
Added 12 mins ago
Development Compliance Officer - Planning Technician I
City of Edmonton
AB
Consider the opportunity of Development Compliance Officer - Planning Technician I with the Development Compliance Unit, Development Services Branch, and join an enthusiastic, collaborative…
Added 27 mins ago
AP
Pest Control Technician
Abell Pest Control
Lloydminster, AB · Lloydminster, SK
- Full-time
Reporting to the Branch Manager, The Pest Technician will be responsible for conducting thorough inspections to a variety of business including residential homes. They identify pest…
Added 27 mins ago
Technicien en infrastructure réseau | Network Infrastructure Technician , Global Network Deploy- YYC
Amazon
Montreal, QC
…day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of AWS and external vendors to facilitate smooth project execution as…
Added 41 mins ago
UO
Clinical Skills and Simulation Lab Technician
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $4,845.17 to $5,713.66 CAD / month
- Full-time
Non Union Salaried - Research Assistant /Technician 3
Added 41 mins ago
Registered Veterinary Technician/Technologist - Oak Animal Hospital
VetStrategy / Daubigny
Vancouver, BC
Registered Veterinary Technician/Technologist or Veterinary Technician/Technologist
Added 41 mins ago
Registered Veterinary Technician/Technologist (RVT) - Animal Emergency Clinic of Durham Region (AECDR)
VetStrategy / Daubigny
Whitby, ON
Added 41 mins ago
Event Technician - Casual
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
The Vancouver Convention Centre is hiring an Event Technician on a Casual basis.
Added 41 mins ago
A
Quality Control Coordinator
Amico
Mississauga, ON
- Full-time
CCIL Certified Laboratory Technician – Concrete, Aggregate, and Soils Testing.
Added 41 mins ago
NB
HVAC Apprentice (3rd to 5th Year)
Naylor Building Partnerships
Richmond Hill, ON
- $39.36 to $52.48 CAD / hour
- Full-time
GT2 Gas Technician license required or higher and ODP certification
Added 56 mins ago
MR
Laboratory Maintenance & Reliability Technician
Mara Renewables Corp
Dartmouth, NS
- Full-time
Troubleshoot and repair laboratory and pilot plant equipment, including fermenters, centrifuges, pumps, filtration systems, process vessels, and associated components.
Added 56 mins ago
D
Technician, Property management and material resources
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a property, document and physical resource management technician, you help research and manage documents. This includes preserving, classifying, using, consulting and destroying…
Added 56 mins ago
S
Field Data Coordinator
Semex
Guelph, ON
- Full-time
…our company. From the salesperson at the farm gate to the lab technician, everyone works purposefully and meaningfully. We’re not afraid of hard work, hold each other accountable, and act…
Added 56 mins ago
BC
Mitigation Tech
BELFOR CANADA INC.
Red Deer, AB
- Full-time
The Mitigation Technician is key in supporting emergency response and restoration projects to meet
Added 1 hour ago
TB
Direct Support Professional FT
The Bob Rumball Centre
Milton, ON
- Up to $25.55 CAD / hour
- Full-time
Certificate as a Registered Behavior Technician an asset
Added 1 hour ago
TB
Direct Support Professional FT
The Bob Rumball Centre
Milton, ON
- Up to $25.55 CAD / hour
- Full-time
Certificate as a Registered Behavior Technician an asset
Added 1 hour ago
KT
Tire Technician
Kal Tire
Squamish, BC
- Temporary
As a Tire Technician, you’ll support the day-to-day service work in the shop, installing, repairing, and maintaining tires while helping keep operations running smoothly. This is a…
Added 1 hour ago
NC
Maintenance Worker
Neighbours Community Homes
Toronto, ON
- Full-time
Process work orders; prioritize tasks; communicate progress of work to Coordinator, Manager, Support Services staff and tenants as required; ensure that detailed technician notes are…
Added 1 hour ago
F
Branch Administrator
Finning
Saskatoon, SK
- Full-time
Support supervisors with technician delivery requirements and administrative needs
Added 1 hour ago
OCS Technician
Alstom
ON · Eglinton, ON
Could you be the full-time onsite OCS Technician in Eglinton, ON, CA we’re looking for?
Added 1 hour ago
OCS Technician
Alstom
ON · Eglinton, ON
Could you be the full-time onsite OCS Technician in Eglinton, ON, CA we’re looking for?
Added 1 hour ago
AG
Telecommunications Specialist
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
The Communications & Infrastructure Technician is responsible for the installation, maintenance, troubleshooting, and optimization of the site's communications infrastructure, with a…
Added 1 hour ago
TC
Licensed Automotive/Truck and Coach Technician/Apprentice Technician
The City of Guelph
Guelph, ON
- Other
Resumes are being accepted for the position of Licensed Automotive/Truck and Coach Technician/ Apprentice Technician within the Operations Department. Reporting to the Supervisor of Fleet…

Grainger Canada

Manager, Service Centre

Montreal, QC, Canada

The base salary for this role ranges between $87,280- $120,010, with eligibility for an incentive target of 15% which is contingent upon achieving both individual and company performance objectives. · Full-time

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Job details

Pay: The base salary for this role ranges between $87,280- $120,010, with eligibility for an incentive target of 15% which is contingent upon achieving both individual and company performance objectives.
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Work Location Type: Onsite

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. 

Compensation

The base salary for this role ranges between $87,280- $120,010, with eligibility for an incentive target of 15% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary

Reporting to the Senior Manager, Services & Field Safety Professionals, this role has dual responsibility including leading the day-to-day operation while driving continuous improvement initiatives in partnership with the shop supervisor, and working with Sales and Field Operations partners to educate, drive demand and deliver financial goals of services.

Job Responsibilities (You Will)

Business Leadership

Grow revenue and market share by developing a strategic plan with the sales team and market manager to meet or exceed incremental sales growth expectations. That includes owning the service center pipeline, assisting in the closing of targeted service opportunities, understanding local market conditions with a focus on gathering market intelligence, monitoring close rate and ensuring demand generation is being driven at every level and through contact with current and prospective customers.
Manages operating expenses to balance service and cost to serve while looking for ways to improve processes and remove non-value-added activities; full PnL ownership.
Lead assigned leaders (Supervisor) in the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, standard work, risk management and customer satisfaction.
Build relationships with key customers to ensure expectations of the business are being met and work proactively to address concerns leaving no room for the competition to gain a foothold.
Actively participate in the annual budgeting process by preparing and executing on the operational plan including sales, gross margin, expenses and earnings.
Proactively drives partnership opportunities with local sales and service leadership to support customer growth.
Accountable to growing revenue in new and existing accounts year over year.

Operational Excellence

Establish an environment of continuous improvement in order to optimize services branch profitability and deliver against key performance indicators.
Teach, coach and oversee execution of;

All day-to-day aspects of repair and service of customer owned equipment including service call schedules.
Supervise a team of service technicians through the following responsibilities: recruitment, training/ development, coaching/counselling and delivery of the Performance Excellence program.
Control inventory and manage annual counts

Ensure compliance with SOP’s and regulatory requirements pertinent to servicing and certifying equipment.

Maintain safety awareness for technicians, maintenance, security and cleanliness of work areas.
Hold the team accountable and balance the requirements for customer service and profitability
Ensure quality and turnaround commitments are met as per customer expectations.
Perform Service Work as required including Service Work administration (receiving, shipping, quotations parts ordering / expediting and invoicing).
Ensure compliance with SOP’s and regulatory requirements pertinent to servicing and certifying equipment.

Talent Management

Recruit, select, develop, coach, train, and retain a diverse team.
Build a talent pipeline, internal and external, for key roles.
Drive accountability of leaders to ensure team members and operations are functioning at the set standards
Identify and develop future leaders and strong contributors through the use of performance tools and succession planning processes.
Creates an environment where Leaders are engaged, empowered, enthusiastic, and committed to the success of the company.
Develop intentional action plans to drive ongoing engagement.
Maintains an open mind to benefit from diverse thoughts and ideas.
Embracing and encouraging open-door feedback sharing culture

Education/Experience (You Have)

Diploma or equivalent technical certificate, minimum 5 years with technical / industrial service management, preferably Safety/Fire/MRO.
Must have demonstrated leadership skills developed through previous people management experience.
Proven track record of positive coaching, team building, training and development of direct reports, coupled with a ‘hands-on’ management style.
Experience creating compelling presentations with clear storytelling
Demonstrated ability to take ownership of their team and drive increased revenue and profitability.
Ability to travel throughout assigned region(s) – approximately 50%

The position may require you to attend our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

This role may require you to attend our customers’ sites and to adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Rewards And Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

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More about this job

Responsibilities

Lead daily service center operations and continuous improvement while managing profitability, expenses, safety, inventory, and customer satisfaction. Partner with sales and field operations to grow service revenue, develop customer relationships, and recruit, coach, and retain a high-performing team.

Requirements

Requires a diploma or equivalent technical certificate and at least five years of technical or industrial service management experience, preferably in safety, fire, or MRO. Candidates must have people-management and coaching experience, a hands-on leadership style, presentation skills, a record of driving revenue and profitability, and the ability to travel approximately 50% throughout assigned regions.

Skills

Service Center Operations
People Leadership
Revenue Growth
Profit And Loss Management
Budgeting
Sales Strategy
Continuous Improvement
Operational Excellence
Inventory Management
Safety Compliance
Regulatory Compliance
Talent Development
Coaching And Training
Presentation And Storytelling
Service Technician Management

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Prescription Drug Coverage
Paid Time Off
Company Holidays
Life Insurance
Employee Family Assistance Program
Educational Assistance
Professional Membership Fee Assistance
Employee Discounts
Team Member Perks

Visa sponsorship

Not detected in the job text

Keywords

Service Center
Technical Service Management
Industrial Service
Safety
Fire Protection
MRO
Profit And Loss
Revenue Growth
Market Share
Sales Pipeline
Market Intelligence
Operating Expenses
Budgeting
Gross Margin
Key Performance Indicators
Continuous Improvement
Repair And Service
Service Technicians
Inventory Accuracy
Standard Operating Procedures
Regulatory Compliance
Risk Management
Customer Satisfaction
Performance Excellence
Talent Pipeline
Succession Planning
Personal Protective Equipment

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