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Added 7 mins ago
LL
Material Handling Equipment (MHE)/Forklift Lead
Lineage Logistics
Montreal, QC · St. Laurent, Quebec · Lachine, Quebec · Saint-Laurent, Quebec
- Full-time
…Montreal-area facilities. We are looking for an experienced technician to serve as the senior technical resource and working lead for the…
Added 7 mins ago
HO
Systems Technician - Physical Security Systems
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
As a Security Systems Technician, you will work in a product-centric environment as part of a collaborative, multidisciplinary team responsible for maintaining, enhancing, and installing…
Added 22 mins ago
HO
Systems Technician - Physical Security Systems
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- $77,419 to $97,960 CAD / year
- Full-time
As a Security Systems Technician, you will work in a product-centric environment as part of a collaborative, multidisciplinary team responsible for maintaining, enhancing, and installing…
Added 38 mins ago
WC
Landfill Gas Technician
Waste Connections
Canada
- Full-time
…self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every…
Added 38 mins ago
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AV Technician
Sun Life
Toronto, ON · Sun Life Toronto Atria
- Full-time
This in-person role is based at our Headquarters at our Toronto York location, and provides occasional support at our Toronto Atria location, as well as non-location specific virtual event…
Added 52 mins ago
ME
agricultural heavy equipment mechanic - diesel engine
Martial Excavation Inc.
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
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Added 1 hour ago
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Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Undertake additional training as needed and actively support and participate in the training and cross-training of other team members, while representing the company in a professional…
Added 1 hour ago
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Manuf. Support Technician
Husky Technologies
Bolton, ON
- Full-time
Manufacturing Support Technicians (Polishers) are expected to hand polish and deburr precision metal mold components to achieve the required surface finishes inside the correct tolerance.…
Added 2 hours ago
S
Laboratory Assistant
SoTalent
Montreal, QC
- Full-time
In this role you will work alongside a team of experienced technicians and supervisors to support the testing of materials such as concrete, mortar, and chemical components. You will be…
Added 3 hours ago
DA
Automotive Service Technician - Relocate to Golden
Davis Auto Group
Kelowna, BC
- Full-time
Kicking Horse Ford in Golden, BC is looking for a Journeyman Automotive Technician. Experienced Technicians can expect to earn $42 to $46 per hour straight time PLUS efficiency bonus.
Added 3 hours ago
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HSE Advisor
SHE Consulting Inc.
Whitehorse, YT
- Full-time
…units, testing and training. We also provide OHS regulatory support and on-call 24-hour HSE support for workplace…
Added 3 hours ago
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Technician I (Tiverton, ON, CA)
Vestas
Tiverton, ON
- Full-time
As a Wind Site Technician, you’ll ensure the smooth operation of wind turbines, directly addressing maintenance, troubleshooting, and system issues. Your contributions are vital in…
Added 3 hours ago
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Detailing Technician
Apex Esthétique Auto
Canada
- Part-time
…exceptional condition. We are currently seeking a part-time technician to join our…
Added 3 hours ago
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Automotive Technician - MINI Toronto
BMW Toronto
Toronto, ON
- Full-time
MINI Toronto is hiring for a full time licensed automotive technician!
Added 4 hours ago
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Deputy Fire Chief
The Loomex Group
Sussex, NB
- Full-time
Provide supervisory support during emergency measures operations
Added 4 hours ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
…provide the best product to our customers.” – Field Service…
Added 4 hours ago
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User support technician
Quantum Xpress LTD.
New Liskeard, ON
- From $31 CAD / hour
- Full-time
- On-site
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Added 4 hours ago
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Warranty & Seasonal Coordinator
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Edmonton, AB
- Full-time
…building the people, leadership, and infrastructure needed to support where we’re headed next. This kind of growth isn’t just about the numbers - it’s about the culture we’re building, the…
Added 5 hours ago
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SALES REPRESENTATIVE
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- Full-time
Join Our Winning Team as an Automotive Licensed Technician! Are you ready to take your career to the next level? McDonald Chevrolet Buick GMC, a trusted name in Taber and Southern Alberta…
Added 5 hours ago
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AUTOMOTIVE TECHNICIAN
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- Full-time
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Added 5 hours ago
AH
Biomedical Equipment Technologist II
Alberta Health Services
St. Paul, AB
- Full-time
As a member of the Clinical Engineering North Zone team, the Biomedical Equipment Technician II is responsible for the management of technology including technical support, repairs and…
Added 5 hours ago
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Biomedical Equipment Technologist II
Alberta Health Services
St. Paul, AB
- Full-time
As a member of the Clinical Engineering North Zone team, the Biomedical Equipment Technician II is responsible for the management of technology including technical support, repairs and…
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Licensed Practical Nurse - Orthopaedic Technician - Emergency
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…Alberta (CLHA). Completion of an accredited specialty Orthopaedic Technician program. Current Basic Cardiac Life Support - Health Care Provider…
Added 5 hours ago
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Pharmacy Technician
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
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Added 5 hours ago
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Weapons Technician Instructor
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Calian is seeking experienced Weapons Technician Instructors to support the training and development of military personnel at Canadian Forces Base (CFB) Borden. This is a full-time, on-site…

Grainger Canada

Manager, Service Centre

Montreal, QC, Canada

The base salary for this role ranges between $87,280- $120,010, with eligibility for an incentive target of 15% which is contingent upon achieving both individual and company performance objectives. · Full-time

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Job details

Pay: The base salary for this role ranges between $87,280- $120,010, with eligibility for an incentive target of 15% which is contingent upon achieving both individual and company performance objectives.
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Work Location Type: Onsite

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. 

Compensation

The base salary for this role ranges between $87,280- $120,010, with eligibility for an incentive target of 15% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary

Reporting to the Senior Manager, Services & Field Safety Professionals, this role has dual responsibility including leading the day-to-day operation while driving continuous improvement initiatives in partnership with the shop supervisor, and working with Sales and Field Operations partners to educate, drive demand and deliver financial goals of services.

Job Responsibilities (You Will)

Business Leadership

Grow revenue and market share by developing a strategic plan with the sales team and market manager to meet or exceed incremental sales growth expectations. That includes owning the service center pipeline, assisting in the closing of targeted service opportunities, understanding local market conditions with a focus on gathering market intelligence, monitoring close rate and ensuring demand generation is being driven at every level and through contact with current and prospective customers.
Manages operating expenses to balance service and cost to serve while looking for ways to improve processes and remove non-value-added activities; full PnL ownership.
Lead assigned leaders (Supervisor) in the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, standard work, risk management and customer satisfaction.
Build relationships with key customers to ensure expectations of the business are being met and work proactively to address concerns leaving no room for the competition to gain a foothold.
Actively participate in the annual budgeting process by preparing and executing on the operational plan including sales, gross margin, expenses and earnings.
Proactively drives partnership opportunities with local sales and service leadership to support customer growth.
Accountable to growing revenue in new and existing accounts year over year.

Operational Excellence

Establish an environment of continuous improvement in order to optimize services branch profitability and deliver against key performance indicators.
Teach, coach and oversee execution of;

All day-to-day aspects of repair and service of customer owned equipment including service call schedules.
Supervise a team of service technicians through the following responsibilities: recruitment, training/ development, coaching/counselling and delivery of the Performance Excellence program.
Control inventory and manage annual counts

Ensure compliance with SOP’s and regulatory requirements pertinent to servicing and certifying equipment.

Maintain safety awareness for technicians, maintenance, security and cleanliness of work areas.
Hold the team accountable and balance the requirements for customer service and profitability
Ensure quality and turnaround commitments are met as per customer expectations.
Perform Service Work as required including Service Work administration (receiving, shipping, quotations parts ordering / expediting and invoicing).
Ensure compliance with SOP’s and regulatory requirements pertinent to servicing and certifying equipment.

Talent Management

Recruit, select, develop, coach, train, and retain a diverse team.
Build a talent pipeline, internal and external, for key roles.
Drive accountability of leaders to ensure team members and operations are functioning at the set standards
Identify and develop future leaders and strong contributors through the use of performance tools and succession planning processes.
Creates an environment where Leaders are engaged, empowered, enthusiastic, and committed to the success of the company.
Develop intentional action plans to drive ongoing engagement.
Maintains an open mind to benefit from diverse thoughts and ideas.
Embracing and encouraging open-door feedback sharing culture

Education/Experience (You Have)

Diploma or equivalent technical certificate, minimum 5 years with technical / industrial service management, preferably Safety/Fire/MRO.
Must have demonstrated leadership skills developed through previous people management experience.
Proven track record of positive coaching, team building, training and development of direct reports, coupled with a ‘hands-on’ management style.
Experience creating compelling presentations with clear storytelling
Demonstrated ability to take ownership of their team and drive increased revenue and profitability.
Ability to travel throughout assigned region(s) – approximately 50%

The position may require you to attend our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

This role may require you to attend our customers’ sites and to adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Rewards And Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

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More about this job

Responsibilities

Lead daily service center operations and continuous improvement while managing profitability, expenses, safety, inventory, and customer satisfaction. Partner with sales and field operations to grow service revenue, develop customer relationships, and recruit, coach, and retain a high-performing team.

Requirements

Requires a diploma or equivalent technical certificate and at least five years of technical or industrial service management experience, preferably in safety, fire, or MRO. Candidates must have people-management and coaching experience, a hands-on leadership style, presentation skills, a record of driving revenue and profitability, and the ability to travel approximately 50% throughout assigned regions.

Skills

Service Center Operations
People Leadership
Revenue Growth
Profit And Loss Management
Budgeting
Sales Strategy
Continuous Improvement
Operational Excellence
Inventory Management
Safety Compliance
Regulatory Compliance
Talent Development
Coaching And Training
Presentation And Storytelling
Service Technician Management

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Prescription Drug Coverage
Paid Time Off
Company Holidays
Life Insurance
Employee Family Assistance Program
Educational Assistance
Professional Membership Fee Assistance
Employee Discounts
Team Member Perks

Visa sponsorship

Not detected in the job text

Keywords

Service Center
Technical Service Management
Industrial Service
Safety
Fire Protection
MRO
Profit And Loss
Revenue Growth
Market Share
Sales Pipeline
Market Intelligence
Operating Expenses
Budgeting
Gross Margin
Key Performance Indicators
Continuous Improvement
Repair And Service
Service Technicians
Inventory Accuracy
Standard Operating Procedures
Regulatory Compliance
Risk Management
Customer Satisfaction
Performance Excellence
Talent Pipeline
Succession Planning
Personal Protective Equipment

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