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Added 11 mins ago
SI
Founding Community & Content Marketing Manager
Strategy Institute
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As our Founding Community & Content Marketing Manager, you’ll help make the event a brand people know, trust, talk about and want to be part of - long before the doors open.
Added 11 mins ago
A
Senior Software Developer, Cloud and Platform
Archipelago
Victoria, BC
- Full-time
This is a hands-on individual contributor role reporting to our Technical Manager, Platform. You will help evolve the cloud architecture behind our FishVue connected products, building…
Added 11 mins ago
UF
Geraldton PT Community Coordinator
United for Literacy formerly Frontier College
Geraldton, ON
- Part-time
This position is part of the Northern Ontario team and reports to the Regional Manager based in Thunder Bay. The Community Coordinator-Geraldton works both independently and collaboratively…
Added 11 mins ago
UF
Longlac PT Community Coordinator
United for Literacy formerly Frontier College
Greenstone, ON · Longlac, ON
- Part-time
This position is part of the Northern Ontario team and reports to the Regional Manager based in Thunder Bay. The Community Coordinator-Longlac works both independently and collaboratively…
Added 11 mins ago
SS
Project Manager
Samuel, Son & Co.
Waterloo, ON
- Full-time
…projects operate within the constraints of scope, quality, time, and cost to deliver specified requirements and meet customer satisfaction. You will be responsible for managing…
Added 11 mins ago
TI
Lead Equipment Operator
The Inland Group of Companies
Ottawa, ON
- Full-time
This is a seasonal full-time position with a minimum expectation of 40 hours per week;
Added 11 mins ago
OP
Senior Technical Engineer/Officer - Mechanical Engineering
Ontario Power Generation
Oshawa, ON
- Full-time
Reporting to the Manager, DNNP Owners Engineering, this position is responsible for the following.
Added 11 mins ago
IH
Neonatal Nurse Practitioner
IWK Health
Halifax, NS
- $59.46 to $71.95 CAD / hour
- Full-time
The IWK Health Centre is seeking a leader in the advancement of neonatal nursing practice for the Regular Full-Time position of Neonatal Nurse Practitioner. Reporting to the Manager,…
Added 11 mins ago
CI
Project Manager – Packaging & Formula
Crystal Int'l (Group) Inc. & Crystal Claire Cosmetics Inc.
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $80,000 CAD / year
- Full-time
…with the world’s top leading cosmetics companies in providing full integrated turnkey solutions. We value and respect individuality and personal initiative where all employees can develop,…
Added 13 mins ago
Retail Experience Lead
Fire & Flower Inc.
Ottawa, ON
Excellent organizational and time management skills.
Added 13 mins ago
Retail Experience Lead
Fire & Flower Inc.
Saskatoon, SK
Excellent organizational and time management skills.
Added 13 mins ago
Retail Experience Lead - Almonte
Fire & Flower Inc.
Mississippi Mills, ON
Excellent organizational and time management skills.
Added 13 mins ago
Maintenance Team Lead- Alex & Alice Boucher Fort McKay Industrial Park
Fort McKay Group of Companies
Fort McMurray, AB
This is a full time position located on at the Alex & Alice Boucher Fort McKay Industrial Park, north of Fort McMurray, AB.
Added 13 mins ago
EXECUTIVE DIRECTOR
Southbridge Healthcare LP
Ottawa, ON
Hold a post-secondary degree (3-year program), or post-secondary diploma (2-year program) in health or social services.
Added 13 mins ago
HART Hub Support Worker
NorWest Community Health Centres
Thunder Bay, ON
We are currently seeking two (2) full-time contract Support Workers at the Homelessness and Addictions Treatment and Recovery Hub (HART Hub) to join HART Works, a low-barrier transitional…
Added 13 mins ago
Harm Reduction Support Worker
NorWest Community Health Centres
Thunder Bay, ON
We are currently seeking two (2) full-time contract Harm Reduction Support Workers to support a peer-led approach that strengthens the capacity of individuals who use drugs and share…
Added 13 mins ago
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Relationship Manager Commercial Markets
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Brantford, ON
- Full-time
A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
Added 13 mins ago
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Gestionnaire, Sécurité des patients | Manager, Patient Safety
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Longueuil, QC · Saint-Hubert (Sandoz)
- Full-time
The Patient Safety Manager is responsible for ensuring that Sandoz Canada’s pharmaceutical products and medical devices remain safe for patients both after they are marketed and throughout…
Added 13 mins ago
T
Business Application Specialist
TD
Toronto, ON
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 13 mins ago
T
Manager Tech Delivery / Partner Mgmt
TD
Toronto, ON
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 13 mins ago
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Field & Infusion Nurse (RN) - Float - Winnipeg Clinics & Homecare
Cencora
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- Full-time
Assess monitor pre and post-injection/infusion treatments as directed by program protocols.
Added 13 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Tanger Outlet Ottawa, ON
Swarovski
Ottawa, ON
- Part-time
A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
Added 13 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Mayfair Centre, BC
Swarovski
Victoria, BC
- Part-time
Pay range 18.74 - 22.49 Hourly with the ability to participate in a sales incentive bonus pay program. The compensation displayed is a good faith estimate for this position.
Added 13 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Tanger Outlet Ottawa, ON
Swarovski
Cookstown, ON
- Part-time
Pay range 18.48 - 22.18 Hourly with the ability to participate in a sales incentive bonus pay program. The compensation displayed is a good faith estimate for this position.
Added 13 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Sherway Gardens, ON
Swarovski
Toronto, ON
- Part-time
Pay range 18.48 - 22.18 Hourly with the ability to participate in a sales incentive bonus pay program. The compensation displayed is a good faith estimate for this position.

Grainger Canada

Sales and Service Rep, Lead

Fort McMurray, AB, Canada

The hourly rate for this role ranges between $29.62-$40.72, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives. · Full-time

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Applications open in a new tab.

Job details

Pay: The hourly rate for this role ranges between $29.62-$40.72, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Work Location Type: Onsite

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. 

Compensation

The hourly rate for this role ranges between $29.62-$40.72, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary

Under the general direction of the Operations Manager, the Lead, Sales & Service Rep has direct impact on customer retention and financial results of the onsite business. Responsible for the execution of superior customer service, operational excellence and the continuous improvement of branch processes and productivity. The role directly influences the work environment through positive team member relations and promotes an environment where team members are empowered, engaged and committed to the success of the company.

Principle Duties & Responsibilities

Supports branch leadership in a facility with multiple members alongside the Operations Manager.
Provides peer-to-peer coaching to support the continued development of skills and confidence of team members to effectively perform branch operations. Delegates and assigns duties based on workload variance.
Support the leadership team in conducting incident reviews in the event of a safety incident completing Grainger internal requirements as well as partnering with the appropriate customer stakeholders to complete any required investigations and provide documentation.
Report absence calls to leadership team informing of team member absences and working to obtain coverage for absent team members including contacting TMs directly.
Holding the Onsite Leader cell phone and answering all calls from team members and customers
Accommodating location closure requests (Customer request)
Manage afterhours requests on night shift.
Participate in scheduled customer calls.
Sign off on Team Member FLH
Complete Behavior Based Safety Observations for team members.
Participate in all H&S initiatives including walk throughs of all locations and conduction Field Level Hazard Assessment
Transporting of inventory/tools across the customer facility
Support Tool Management initiatives including the creation of quotes, orders, e-mails with the onsite customer, processing orders, sending tools for repair/re-cert, following up with status of repairs, coordinating return of tools to site and home locations.
Sign off on BBX requirements in crib/store locations, when needed
Obtain Fit Test certification to allow for conducting fit testing requirements (where applicable)
Partner with the Inventory team to complete stock alignments, one-time orders, and MI’s
Conduct “Toolbox Talks”
Support the management of a customer specific inbox.
Respond to and work directly with customer stakeholders as required.
Support in Vending/VMI implementations, maintenance and replenishment, when needed
Assist with vendor visits and onsite training
Provides exceptional customer service, leads by example, and utilizes sound judgement & best practices to resolve customer concerns.
Support the onsite team with daily tasks such as customer quotes, processing of orders, returns, receiving and put away of stock, serialization of tools, staging tools for repair/recert, sourcing orders, vendor/customer/internal follow ups, as well as other company initiatives & projects.
Fosters open communication between all internal business partners including inventory, sourcing, product management, National Accounts, and other Onsite teams.
Facilitates team member on-boarding and on-going training.
Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements.
Suggests and implements changes to enhance defined processes and improve sales and service.
Ensure team compliance with all regulatory issues and company policies.
Other onsite support related duties as required.

Preferred Education & Experience

Highschool Diploma or equivalent preferred.
1-3 years of customer service and sales experience in a related field preferred. Previous leadership experience would be a definite asset.
Passion for customer service, sales, and people development with an ability to energize others and work within high performing teams.
Ability to adapt to shifting demands and competing priorities.
Ability to understand and articulate the vision of Grainger to all team members.
Proficient computer skills and aptitude in the use of computers and software applications.
Ability to safely learn and operate powered industrial equipment.
Possession of a valid driver’s license and ability to operate a Grainger Truck safely on a customer site is required.

Rewards And Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

Apply About employer

More about this job

Responsibilities

Lead daily onsite sales and service operations, coach and train team members, and support customer retention, sales, safety, and operational performance. Coordinate customer requests, inventory and tool management, order processing, safety initiatives, and continuous improvement while ensuring compliance with company policies and regulatory requirements.

Requirements

A high school diploma or equivalent is preferred, along with 1–3 years of related customer service and sales experience; previous leadership experience is an asset. Candidates should have strong customer service and people-development abilities, computer proficiency, the ability to operate powered industrial equipment safely, and a valid driver’s license with the ability to safely operate a Grainger truck onsite.

Skills

Customer Service
Sales
Team Leadership
Peer Coaching
Team Member Development
Delegation
Inventory Management
Order Processing
Safety Compliance
Incident Investigation
Problem Solving
Process Improvement
Communication
Computer Proficiency
Powered Industrial Equipment Operation

Benefits

Medical, Dental, Vision, and Prescription Drug Coverage
Paid Time Off
Company Holidays
Life Insurance
Employee Family Assistance Program
Educational and Professional Membership Fee Assistance
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Onsite Operations
Customer Retention
Sales
Customer Service
Team Coaching
Team Member Onboarding
Inventory Management
Tool Management
Vending
Vendor-Managed Inventory
Order Processing
Customer Quotes
Returns Processing
Stock Replenishment
Tool Repair and Recertification
Field-Level Hazard Assessment
Behavior-Based Safety
Incident Reviews
Safety Compliance
Powered Industrial Equipment
Customer Stakeholder Relations
Operational Metrics
Process Improvement
Regulatory Compliance
Fit Testing
Truck Operation

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