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Added 9 mins ago
MG
Registered Nurse (Surgery - InPatient Surgery)
Michael Garron Hospital
Toronto, ON
- Temporary
…effective patient and family-centered care. In serving as the leader of the Coordinated Care Team, Registered Nurses have a pivotal role in care planning, coordination and delivery and in…
Added 9 mins ago
IF
Finance Application Specialist - Oracle Fusion
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Toronto, ON · Montreal, QC
- Full-time
…providers of specialty insurance with expertise worldwide, and a leader in commercial insurance in the UK and Ireland. We have a global team of over 30,000 employees providing outstanding…
Added 40 mins ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON
- Full-time
…leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our…
Added 40 mins ago
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Project Director - Permanent - 4333
Parker Huggett - A Division of LRO Staffing
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- Full-time
…partnership that has seen success working together prior. It requires security clearance, it will be watched closely, and it may well be the first of its kind. For the Project Director who…
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- Full-time
…world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The global MDA…
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Accurately report problems, issues, production delays, quality concerns, and non‑conformances to the appropriate team leader, engineering, or quality personnel.
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- Full-time
…exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting…
Added 2 hours ago
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Grainger Canada

Sales and Service Rep, Lead

Fort McMurray, AB, Canada

The hourly rate for this role ranges between $29.62-$40.72, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives. · Full-time

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Job details

Pay: The hourly rate for this role ranges between $29.62-$40.72, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Work Location Type: Onsite

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. 

Compensation

The hourly rate for this role ranges between $29.62-$40.72, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary

Under the general direction of the Operations Manager, the Lead, Sales & Service Rep has direct impact on customer retention and financial results of the onsite business. Responsible for the execution of superior customer service, operational excellence and the continuous improvement of branch processes and productivity. The role directly influences the work environment through positive team member relations and promotes an environment where team members are empowered, engaged and committed to the success of the company.

Principle Duties & Responsibilities

Supports branch leadership in a facility with multiple members alongside the Operations Manager.
Provides peer-to-peer coaching to support the continued development of skills and confidence of team members to effectively perform branch operations. Delegates and assigns duties based on workload variance.
Support the leadership team in conducting incident reviews in the event of a safety incident completing Grainger internal requirements as well as partnering with the appropriate customer stakeholders to complete any required investigations and provide documentation.
Report absence calls to leadership team informing of team member absences and working to obtain coverage for absent team members including contacting TMs directly.
Holding the Onsite Leader cell phone and answering all calls from team members and customers
Accommodating location closure requests (Customer request)
Manage afterhours requests on night shift.
Participate in scheduled customer calls.
Sign off on Team Member FLH
Complete Behavior Based Safety Observations for team members.
Participate in all H&S initiatives including walk throughs of all locations and conduction Field Level Hazard Assessment
Transporting of inventory/tools across the customer facility
Support Tool Management initiatives including the creation of quotes, orders, e-mails with the onsite customer, processing orders, sending tools for repair/re-cert, following up with status of repairs, coordinating return of tools to site and home locations.
Sign off on BBX requirements in crib/store locations, when needed
Obtain Fit Test certification to allow for conducting fit testing requirements (where applicable)
Partner with the Inventory team to complete stock alignments, one-time orders, and MI’s
Conduct “Toolbox Talks”
Support the management of a customer specific inbox.
Respond to and work directly with customer stakeholders as required.
Support in Vending/VMI implementations, maintenance and replenishment, when needed
Assist with vendor visits and onsite training
Provides exceptional customer service, leads by example, and utilizes sound judgement & best practices to resolve customer concerns.
Support the onsite team with daily tasks such as customer quotes, processing of orders, returns, receiving and put away of stock, serialization of tools, staging tools for repair/recert, sourcing orders, vendor/customer/internal follow ups, as well as other company initiatives & projects.
Fosters open communication between all internal business partners including inventory, sourcing, product management, National Accounts, and other Onsite teams.
Facilitates team member on-boarding and on-going training.
Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements.
Suggests and implements changes to enhance defined processes and improve sales and service.
Ensure team compliance with all regulatory issues and company policies.
Other onsite support related duties as required.

Preferred Education & Experience

Highschool Diploma or equivalent preferred.
1-3 years of customer service and sales experience in a related field preferred. Previous leadership experience would be a definite asset.
Passion for customer service, sales, and people development with an ability to energize others and work within high performing teams.
Ability to adapt to shifting demands and competing priorities.
Ability to understand and articulate the vision of Grainger to all team members.
Proficient computer skills and aptitude in the use of computers and software applications.
Ability to safely learn and operate powered industrial equipment.
Possession of a valid driver’s license and ability to operate a Grainger Truck safely on a customer site is required.

Rewards And Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

Apply About employer

More about this job

Responsibilities

Lead daily onsite sales and service operations, coach and train team members, and support customer retention, sales, safety, and operational performance. Coordinate customer requests, inventory and tool management, order processing, safety initiatives, and continuous improvement while ensuring compliance with company policies and regulatory requirements.

Requirements

A high school diploma or equivalent is preferred, along with 1–3 years of related customer service and sales experience; previous leadership experience is an asset. Candidates should have strong customer service and people-development abilities, computer proficiency, the ability to operate powered industrial equipment safely, and a valid driver’s license with the ability to safely operate a Grainger truck onsite.

Skills

Customer Service
Sales
Team Leadership
Peer Coaching
Team Member Development
Delegation
Inventory Management
Order Processing
Safety Compliance
Incident Investigation
Problem Solving
Process Improvement
Communication
Computer Proficiency
Powered Industrial Equipment Operation

Benefits

Medical, Dental, Vision, and Prescription Drug Coverage
Paid Time Off
Company Holidays
Life Insurance
Employee Family Assistance Program
Educational and Professional Membership Fee Assistance
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Onsite Operations
Customer Retention
Sales
Customer Service
Team Coaching
Team Member Onboarding
Inventory Management
Tool Management
Vending
Vendor-Managed Inventory
Order Processing
Customer Quotes
Returns Processing
Stock Replenishment
Tool Repair and Recertification
Field-Level Hazard Assessment
Behavior-Based Safety
Incident Reviews
Safety Compliance
Powered Industrial Equipment
Customer Stakeholder Relations
Operational Metrics
Process Improvement
Regulatory Compliance
Fit Testing
Truck Operation

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