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Added 1 min ago
AVP, Strategic Programs, Innovation, Insights and Regulatory Operations
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
Full-time
The AVP sets priorities, allocates resources, leads the Director team, and ensures initiatives move from concept through adoption and sustainable ownership. The role balances regulatory…
Added 1 min ago
US Corporates - Director, Utilities & Midstream - Toronto
Fitch Group
Toronto, ON
Fitch Ratings' U.S. and Canada Corporates - Director, Utilities & Midstream Rating group is looking for a Director to join our Utilities team. The successful candidate will be responsible…
Added 1 min ago
Team Lead - Data Science
Intact FC
Toronto, ON · Montreal, QC · Quebec, QC
Full-time
Participate on project-based tasks as assigned by Manager and/or Director.
Added 16 mins ago
Paralegal
Neo Financial
Calgary, AB
Full-time
Prepare, maintain, and manage corporate minute books, annual returns, resolutions, officer/director updates, and extra-provincial filings across applicable jurisdictions.
Added 16 mins ago
Director of Rooms Division (Full-Time)
AccorHotel
Ottawa, ON
Full-time
…Chateau Laurier hotel in Ottawa is looking to fill a role of Director of Rooms Division…
Added 30 mins ago
Accounting and Billing Administrator
Standardbred Canada
Mississauga, ON
Part-time
Reports to - Senior Director, Finance & Administration
Added 59 mins ago
Account Manager
Vera Causa
Calgary, AB
Full-time
…account. Account Managers report directly to the Group Account…
Added 59 mins ago
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
Full-time
As a Risk Modelling Services, Actuarial P&C Director, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but…
Added 59 mins ago
Delivery Director
Iris Software Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
Added 59 mins ago
SAP FICO Manager (ERP Transformation)
Tarkett Sports
Toronto, ON
Full-time
We’re hiring our first-ever SAP Financials leader to build our Finance & Controlling capability from the ground up as we roll out a multi-phase SAP S/4HANA Public Cloud transformation. This…
Added 59 mins ago
Director, Operations Analytics
Sun Life Québec
Montreal, QC
Full-time
The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role…
Added 59 mins ago
SAP FICO Manager (ERP Transformation)
Tarkett Sports
Montreal, QC
Full-time
We’re hiring our first-ever SAP Financials leader to build our Finance & Controlling capability from the ground up as we roll out a multi-phase SAP S/4HANA Public Cloud transformation. This…
Added 1 hour ago
Director, Operations Analytics
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
Full-time
The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role…
Added 1 hour ago
Directeur principal, Développement des affaires, Croissance du réseau et partenariats stratégiques / Senior Director, Business Development, Network Growth and Strategic Partnerships
McKesson
Montreal, QC
Full-time
Orchestrer la collaboration avec les équipes Approvisionnement, Catégories, Marketing, Finance, Distribution, Opérations et Services professionnels afin d’optimiser la performance globale…
Added 1 hour ago
Head of Market Intelligence & Analytics
Northland Power Inc.
Toronto, ON
Full-time
Working with the Director of Regulatory & Market Affairs, lead the development of Northland’s wholesale market strategy across relevant jurisdictions, identifying long-term trends,…
Added 1 hour ago
Senior Technical Sourcer II
Brex
Vancouver, BC
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive…
Added 1 hour ago
Manager, Reporting & Analysis
Stikeman Elliott LLP
Toronto, ON
Full-time
Reporting to the Senior Director, Finance, the Manager, Reporting & Analysis is responsible for leading financial reporting, planning, analysis, business intelligence, and process…
Added 1 hour ago
Director of Finance And Accounting
Leadervest
Toronto, ON
Contract
Our client has recently become a publicly traded company and is seeking an experienced CPA-level Finance Consultant to help strengthen and implement the financial processes, controls,…
Added 1 hour ago
VP/Director of Operations – Packaging Manufacturing
Stoakley-Stewart Consultants Ltd.
Mississauga, ON
Full-time
A growing competitive packaging manufacturer in Western GTA, seeking an experienced VP / Director of Operations to lead its manufacturing organization and play a key role in the company’s…
Added 1 hour ago
General Accountant
Arconas
Mississauga, ON
Full-time
Reporting to the Director of Finance, you will:
Added 1 hour ago
Director, Capital Delivery
Infrastructure Ontario
Toronto, ON
Infrastructure Ontario (IO) is seeking a strategic and experienced Director, Capital Delivery to lead the delivery of a multi-billion-dollar portfolio of complex infrastructure projects…
Added 1 hour ago
Business Operations Analyst
Export Packers
Brampton, ON
Full-time
Reporting to the Director of Sales and Operational Excellence, the Business Operations Analyst will serve as a key financial and analytical partner to the Canadian Foodservice Division,…
Added 1 hour ago
Director, Finance
Bruyère Health
Ottawa, ON
Full-time
…organizational priorities through sound leadership of the organization’s finance function, including accounting, budgeting, treasury management, financial systems, internal controls,…
Added 2 hours ago
Senior Manager, Forecasting
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
…Operations, Global Analytics & Insights, Supply Planning, and Finance to ensure alignment on forecast assumptions and narrative. The Associate Director regularly presents to senior leaders…
Added 2 hours ago
Accounting and Payroll Clerk
THRIVE Child Development Centre
Sault Ste. Marie, ON
$25.04 to $29.75 CAD / hour
Part-time · Contract
…financial record maintenance. Working closely with the Business Director and Finance & Payroll Administrator, you will play an important role in ensuring accurate, timely, and confidential…

GRAITEC GROUP

IT Operations and platforms Director

Montreal, QC, Canada

Pay: $150,000 to $180,000 CAD / year
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

About the team hiring

IT & Business Transformation is a global function reporting to the Graitec CEO, made up of four teams: Business Transformation, Data & AI, Information Security, and IT Operations & Platforms. Together we own the delivery capability behind how Graitec operates and we drive Graitec’s continued transformation.

We work as fusion teams and as one with the wider organisation: technology and business colleagues working towards the same goals and outcomes.

IT Operations & Platforms touches the whole company every day: business platforms, cloud and infrastructure, the digital workplace, and end user computing and support. That spans Dynamics 365 Finance & Operations and CRM, the professional services stack, HR systems, customer and web platforms, the service desk, Azure, networking and identity. The team covers EMEA and North America and is shaped around the business domains it serves.

About the role

Business Purpose & Value Contribution

This leadership role owns everything Graitec's people and customers rely on to work: the enterprise applications estate, the cloud and workplace infrastructure, and the global service experience.

The role owns service quality, platform reliability, cost and delivery capability. You will be a senior partner to the business rather than a back office, building a lean, well-run, AI-enabled estate that scales with the business rather than with headcount.

Value is measured in business terms: colleague productivity and experience, platform reliability and resilience, unit cost and operating leverage.

Key Outcome expected

What success looks like in the first 12 months

A global service desk with a customer service mindset, published service levels, a service catalogue, and self-service that people choose to use, with colleague CSAT and NPS measured and improving.
The Dynamics 365 Finance & Operations programme fully supported from the run side, with the operating and support model agreed before each go-live.
A consolidated cloud estate, and the joiner, mover and leaver lifecycle automated end to end.
A single credible view of platform cost, licence position and vendor performance, with savings achieved.
Teams organised, sized and led as one function, with single points of failure addressed.
First wave of AI and automation live in operations, with a measured reduction in manual effort and ticket volume.
Strong resilience with backup and disaster recovery tested to an agreed schedule.

Responsibilities

Enterprise Platforms

Own the lifecycle of Graitec's enterprise platforms: Dynamics 365 Finance & Operations and CRM, professional services automation, HR and payroll, and customer and web platforms.
Partner with Business Transformation so change lands cleanly into a supportable run state, and with Data & AI so platforms produce data the business can trust.
Manage the platforms as products: named owners, adoption measured, and a roadmap prioritised on business value, under a clear operating model for release and technical debt.

Service Excellence

Build an ITIL-aligned global IT service experience around the user: responsive, measured and service-led.
Publish service levels and a service catalogue, run incident, problem and change management through a modern ITSM tool, and provide self-service that reduces manual demand.
Own the digital workplace: Microsoft 365, Copilot, endpoint management, and the joiner, mover and leaver lifecycle with HR and the Work Experience Partners.
Use adoption data and colleague feedback to remove the recurring causes of demand, not only to resolve the tickets.

AI & Automation in Operations

Set the agenda for AI and automation inside IT: assisted and automated resolution, self-healing operations, and AI in the digital workplace, so service quality improves as demand grows.
Partner with Data & AI to embed AI into platforms and workflows with measurable benefit, keeping the estate ready through clean identity, governed data and controlled access.
Track and report the effect: manual effort removed, time to resolve, and cost avoided.

Cloud, Infrastructure & Resilience

Own the Azure landing zones, network, identity and integration platform, and remediation of legacy debt.
Be accountable for availability, performance, backup, disaster recovery and operational resilience, with recovery objectives agreed with the business and tested to schedule.
Drive automation and infrastructure as code so the estate scales without headcount scaling with it.

People & Leadership

Lead and develop a distributed team of platform, support and infrastructure managers, building capability, succession and a culture of ownership.
Lead adoption and change so new ways of working land with colleagues, not only new technology.

Vendor Management & Licensing

Own the platform and infrastructure cost base, the licence position and the vendor portfolio, negotiating the major relationships to outcomes rather than to renewal dates.
Bring transparency to unit cost and demonstrate the operating leverage as Graitec grows.
Build the investment cases for major technology spend, stating benefits, risks and payback, and report on what was realised.

Security & M&A

Work in close partnership with Information Security so hardening, patching, access control and audit evidence are built into operations, supporting SOC 2, ISO 27001 and further accreditations.
Deliver IT integration for acquisitions, from day one readiness to full absorption into a common architecture.

Skills & Experience required

Senior leadership of IT operations and enterprise applications in an international business, with accountability for both run and change.
Deep experience of the Microsoft enterprise stack: Dynamics 365 Finance & Operations and CRM, Microsoft 365, Azure, Entra ID and modern endpoint management.
Track record of building high-satisfaction, feedback-driven, customer-first IT support.
Experience supporting or running a major ERP modernisation, including the transition from programme to steady state.
Proven cost, licence and vendor management at scale, and IT integration of acquisitions from day one readiness to full absorption.
Evidence of using AI and automation to improve service and reduce cost at scale, not only in pilots.
Comfortable at leadership team level: building investment cases, articulating cost, risk and benefit, and reporting what was realised.
Calm and decisive under pressure, strong on incident management and escalation, and willing to be hands-on when it matters.

Also valued

ITIL v4, TOGAF or equivalent qualifications
PMP, PgMP or equivalent programme management qualifications
Experience of a distributed, multi-entity, multi-country estate
Experience of a growing, acquisitive or private equity backed business

Apply About employer

More about this job

Responsibilities

Lead global IT operations and enterprise platforms, including business applications, cloud infrastructure, digital workplace, service desk, and operational resilience. Develop the team and improve service quality, automation, cost transparency, vendor outcomes, and technology integration for acquisitions.

Requirements

Requires senior leadership experience in international IT operations and enterprise applications, with accountability for both ongoing operations and change, plus deep expertise in Microsoft enterprise technologies. Candidates should demonstrate success in customer-focused IT support, ERP modernization, cost and vendor management, acquisition integration, and using AI and automation to improve service and reduce costs.

Skills

IT Operations Leadership
Enterprise Applications
Dynamics 365 CRM
Microsoft 365
Azure
Entra ID
IT Service Management
ITIL
Cloud Infrastructure
Disaster Recovery
AI and Automation
Vendor and License Management
ERP Modernization
M&A Integration
Incident Management

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Enterprise Applications
Dynamics 365 CRM
Microsoft 365
Copilot
Azure
Entra ID
Endpoint Management
ITIL
ITSM
Service Desk
Cloud Infrastructure
Infrastructure as Code
AI and Automation
Incident Management
Problem Management
Change Management
Disaster Recovery
Operational Resilience
Vendor Management
License Management
ERP Modernization
M&A Integration
SOC 2
ISO 27001
TOGAF
PMP
PgMP
Service Catalogue

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