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Added 14 mins ago
Associate Director, Individual Life Valuation
Royal Bank of Canada
Mississauga, ON
Full-time
The Associate Director will be responsible for supporting actuarial and risk management functions for Individual Life non-participating products (Term, Perm, Universal Life). The role leads…
Added 14 mins ago
Senior Manager, Project Manager
Appnovation Technologies
Vancouver, BC
…commercial accountability. You will report to the Delivery Director and play a key role in driving successful, scalable digital platform…
Added 29 mins ago
Job ID #32264: Chief Information Security Officer (CISO) and Director, IT Infrastructure
City Of Hamilton
Hamilton, ON
$154,217.7 to $192,774.4 CAD / year
Full-time
Reporting to the Chief Information Officer (CIO), the Chief Information Security Officer (CISO) & Director, IT Infrastructure will be responsible for implementing and running the enterprise…
Added 29 mins ago
Project Director (Executive Leadership Engagement)
Robertson & Company Ltd.
Toronto, ON
Contract
…focused on operationalizing business accountability for data risk, data quality, and governance across global segments and functions. The successful candidate will partner with senior…
Added 29 mins ago
PERSONAL SUPPORT WORKER - BSO
Southbridge Healthcare LP
London, ON
Added 44 mins ago
Job ID #32265: Manager, IT Operations
City of Hamilton
Hamilton, ON
Full-time
Reporting to the Director, Information Technology, the Manager, IT Operations provides strategic and operational leadership for the City’s Service Desk and IT Contract and Vendor Management…
Added 44 mins ago
Job ID #32264: Chief Information Security Officer (CISO) and Director, IT Infrastructure
City of Hamilton
Hamilton, ON
Full-time
Reporting to the Chief Information Officer (CIO), the Chief Information Security Officer (CISO) & Director, IT Infrastructure will be responsible for implementing and running the enterprise…
Added 44 mins ago
Lead Specialist, Practice Experience & Clinical Education
University of Ottawa
Ottawa, ON · Roger Guindon Hall
Full-time
…issues, placement disruptions, accommodation requirements, and risk management considerations, escalating issues requiring strategic or academic decisions to the appropriate Associate…
Added 58 mins ago
Trade Compliance Manager
Bestinfo Systems LLC
ON · Ontario, Canada
Full-time
Influence business and financial outcomes by providing licensing guidance and risk mitigation strategies.
Added 1 hour ago
AI Solution Principal
HCLTech
ON · Ontario, Canada
Full-time
Act as the executive sponsor for active engagements, managing escalations and steering committees. Develop and maintain client relationships at the director and VP level.
Added 1 hour ago
Scientific Director (Med Comms)
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Scientific Director (Med Comms) based in Canada.
Added 1 hour ago
Lead Specialist, Practice Experience & Clinical Education
University of Ottawa
Ottawa, ON
Full-time
…issues, placement disruptions, accommodation requirements, and risk management considerations, escalating issues requiring strategic or academic decisions to the appropriate Associate…
Added 1 hour ago
Director of IT
Zelus Material Handling
Aylmer, ON
Full-time
The Director of IT ensures secure, reliable, and scalable technology platforms that support plant operations, field teams, and corporate functions. This position plays a key role in…
Added 2 hours ago
Director of Operations - Sunnybrook Research Institute - Regular Full-time 2026-17836 (2026-17836)
Sunnybrook
Toronto, ON
Full-time
Reporting to the Vice President, Research and Innovation (VPRI), the Director, Operations provides operational leadership and oversight for all core administrative and operational functions…
Added 2 hours ago
Project Manager - Project REACH- Temporary Full-Time 2025-14137 (2025-14137)
Sunnybrook
Toronto, ON
Full-time
Lead multiple work streams across project work streams (including content development to ensure sustained momentum) with support from Director
Added 2 hours ago
M.L.T. Charge - Quality
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Kawartha Lakes, ON · Lindsay, ON
Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 2 hours ago
Senior Advisor, Digital Assets
National Bank of Canada
Montreal, QC
Full-time
Within the Capital Markets Operations sector, you are part of a multidisciplinary team and report to the Senior Director, Strategy, Data and Performance. You will work closely with Digital…
Added 2 hours ago
Senior Advisor Employee Relations
National Bank of Canada
Montreal, QC
Full-time
Within the Employee Relations sector, you are part of a team of 12 colleagues and report to the Senior Director of Employee Relations. Being part of the Employee Relations team means…
Added 3 hours ago
Credit Analyst, Senior Director, Power & Energy, Corporate, Infrastructure and Project Finance Group
Fitch Ratings
Toronto, ON
Full-time
Senior Director, Power and Energy, Corporate, Infrastructure and Project Finance Group
Added 4 hours ago
Director, Engineering (IT Cooling, North America)
Ecolab Inc.
Calgary, AB
Full-time
Job Summary: The Director, Engineering - IT Cooling, is responsible for the leadership, capability, capacity, and technical excellence of the North American engineering organization…
Added 4 hours ago
Investigation, Assessment and Ongoing Worker #26-70
North Eastern Ontario Family and Children's Services (NEOFACS)
Hearst, ON
$59,724 to $85,697 CAD / year
Full-time
…child protection services to children and families, completing risk assessments, developing protection plans and completing the required documentation necessary for determining…
Added 5 hours ago
Associate Director, Individual Life Valuation
RBC
Mississauga, ON
Full-time
The Associate Director will be responsible for supporting actuarial and risk management functions for Individual Life non-participating products (Term, Perm, Universal Life). The role leads…
Added 6 hours ago
Disability and Wellness Coordinator (temporary position up to two (2) years)
City of Saint John
Saint John, NB
Temporary
Under the direction of the Director of Human Resources, this position will proactively coordinate disability management files, assessing any barriers to ensure timely, effective and…
Added 6 hours ago
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
Full-time
As a Risk Modelling Services, Actuarial P&C Director, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but…
Added 7 hours ago
Director Procurement & Logistics
MacDonald Search Group
Parry Sound, ON
Full-time
I’m working on a confidential search for a Director of Procurement & Logistics with a premium, high-growth food manufacturer based in Ontario (relocation likely to an amazing part of the…

GRAITEC GROUP

IT Operations and platforms Director

Montreal, QC, Canada

Pay: $150,000 to $180,000 CAD / year
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

About the team hiring

IT & Business Transformation is a global function reporting to the Graitec CEO, made up of four teams: Business Transformation, Data & AI, Information Security, and IT Operations & Platforms. Together we own the delivery capability behind how Graitec operates and we drive Graitec’s continued transformation.

We work as fusion teams and as one with the wider organisation: technology and business colleagues working towards the same goals and outcomes.

IT Operations & Platforms touches the whole company every day: business platforms, cloud and infrastructure, the digital workplace, and end user computing and support. That spans Dynamics 365 Finance & Operations and CRM, the professional services stack, HR systems, customer and web platforms, the service desk, Azure, networking and identity. The team covers EMEA and North America and is shaped around the business domains it serves.

About the role

Business Purpose & Value Contribution

This leadership role owns everything Graitec's people and customers rely on to work: the enterprise applications estate, the cloud and workplace infrastructure, and the global service experience.

The role owns service quality, platform reliability, cost and delivery capability. You will be a senior partner to the business rather than a back office, building a lean, well-run, AI-enabled estate that scales with the business rather than with headcount.

Value is measured in business terms: colleague productivity and experience, platform reliability and resilience, unit cost and operating leverage.

Key Outcome expected

What success looks like in the first 12 months

A global service desk with a customer service mindset, published service levels, a service catalogue, and self-service that people choose to use, with colleague CSAT and NPS measured and improving.
The Dynamics 365 Finance & Operations programme fully supported from the run side, with the operating and support model agreed before each go-live.
A consolidated cloud estate, and the joiner, mover and leaver lifecycle automated end to end.
A single credible view of platform cost, licence position and vendor performance, with savings achieved.
Teams organised, sized and led as one function, with single points of failure addressed.
First wave of AI and automation live in operations, with a measured reduction in manual effort and ticket volume.
Strong resilience with backup and disaster recovery tested to an agreed schedule.

Responsibilities

Enterprise Platforms

Own the lifecycle of Graitec's enterprise platforms: Dynamics 365 Finance & Operations and CRM, professional services automation, HR and payroll, and customer and web platforms.
Partner with Business Transformation so change lands cleanly into a supportable run state, and with Data & AI so platforms produce data the business can trust.
Manage the platforms as products: named owners, adoption measured, and a roadmap prioritised on business value, under a clear operating model for release and technical debt.

Service Excellence

Build an ITIL-aligned global IT service experience around the user: responsive, measured and service-led.
Publish service levels and a service catalogue, run incident, problem and change management through a modern ITSM tool, and provide self-service that reduces manual demand.
Own the digital workplace: Microsoft 365, Copilot, endpoint management, and the joiner, mover and leaver lifecycle with HR and the Work Experience Partners.
Use adoption data and colleague feedback to remove the recurring causes of demand, not only to resolve the tickets.

AI & Automation in Operations

Set the agenda for AI and automation inside IT: assisted and automated resolution, self-healing operations, and AI in the digital workplace, so service quality improves as demand grows.
Partner with Data & AI to embed AI into platforms and workflows with measurable benefit, keeping the estate ready through clean identity, governed data and controlled access.
Track and report the effect: manual effort removed, time to resolve, and cost avoided.

Cloud, Infrastructure & Resilience

Own the Azure landing zones, network, identity and integration platform, and remediation of legacy debt.
Be accountable for availability, performance, backup, disaster recovery and operational resilience, with recovery objectives agreed with the business and tested to schedule.
Drive automation and infrastructure as code so the estate scales without headcount scaling with it.

People & Leadership

Lead and develop a distributed team of platform, support and infrastructure managers, building capability, succession and a culture of ownership.
Lead adoption and change so new ways of working land with colleagues, not only new technology.

Vendor Management & Licensing

Own the platform and infrastructure cost base, the licence position and the vendor portfolio, negotiating the major relationships to outcomes rather than to renewal dates.
Bring transparency to unit cost and demonstrate the operating leverage as Graitec grows.
Build the investment cases for major technology spend, stating benefits, risks and payback, and report on what was realised.

Security & M&A

Work in close partnership with Information Security so hardening, patching, access control and audit evidence are built into operations, supporting SOC 2, ISO 27001 and further accreditations.
Deliver IT integration for acquisitions, from day one readiness to full absorption into a common architecture.

Skills & Experience required

Senior leadership of IT operations and enterprise applications in an international business, with accountability for both run and change.
Deep experience of the Microsoft enterprise stack: Dynamics 365 Finance & Operations and CRM, Microsoft 365, Azure, Entra ID and modern endpoint management.
Track record of building high-satisfaction, feedback-driven, customer-first IT support.
Experience supporting or running a major ERP modernisation, including the transition from programme to steady state.
Proven cost, licence and vendor management at scale, and IT integration of acquisitions from day one readiness to full absorption.
Evidence of using AI and automation to improve service and reduce cost at scale, not only in pilots.
Comfortable at leadership team level: building investment cases, articulating cost, risk and benefit, and reporting what was realised.
Calm and decisive under pressure, strong on incident management and escalation, and willing to be hands-on when it matters.

Also valued

ITIL v4, TOGAF or equivalent qualifications
PMP, PgMP or equivalent programme management qualifications
Experience of a distributed, multi-entity, multi-country estate
Experience of a growing, acquisitive or private equity backed business

Apply About employer

More about this job

Responsibilities

Lead global IT operations and enterprise platforms, including business applications, cloud infrastructure, digital workplace, service desk, and operational resilience. Develop the team and improve service quality, automation, cost transparency, vendor outcomes, and technology integration for acquisitions.

Requirements

Requires senior leadership experience in international IT operations and enterprise applications, with accountability for both ongoing operations and change, plus deep expertise in Microsoft enterprise technologies. Candidates should demonstrate success in customer-focused IT support, ERP modernization, cost and vendor management, acquisition integration, and using AI and automation to improve service and reduce costs.

Skills

IT Operations Leadership
Enterprise Applications
Dynamics 365 CRM
Microsoft 365
Azure
Entra ID
IT Service Management
ITIL
Cloud Infrastructure
Disaster Recovery
AI and Automation
Vendor and License Management
ERP Modernization
M&A Integration
Incident Management

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Enterprise Applications
Dynamics 365 CRM
Microsoft 365
Copilot
Azure
Entra ID
Endpoint Management
ITIL
ITSM
Service Desk
Cloud Infrastructure
Infrastructure as Code
AI and Automation
Incident Management
Problem Management
Change Management
Disaster Recovery
Operational Resilience
Vendor Management
License Management
ERP Modernization
M&A Integration
SOC 2
ISO 27001
TOGAF
PMP
PgMP
Service Catalogue

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