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Grand & Toy

CRM Systems Analyst

Vaughan, ON, Canada

Pay: This is an 18-month contract opportunity with a hiring range of $80,000 - $90,000 annually
Job type: Full-time
Apply by: Oct 21, 2026
Experience: 5 years hands-on experience with Microsoft Dynamics 365 CRM is mandatory
Posting language: English
Posted: Sep 21, 2026

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Original job description

Who is Grand & Toy?

We are one of the largest Canadian B2B solution providers for different lines of business including technology, facilities, safety supplies, furniture, office products. We have our own Canada wide integrated supply chain, and we partner with leading suppliers to make sure our customers get the best solutions backed by our reputation. We provide solutions which maximize efficiency, safety, and productivity for our customers wherever they work.

The IT team at Grand & Toy provides an agile, customer-centric, innovative, and exciting place to work for professionals who want to make a difference; to challenge the norm and to develop new skills. Our culture is grounded on 5Cs: Customer, Creativity, Caring, Commitment and Change. Our people are subject matter experts in B2B eCommerce.

We want to add team members who can enable value creation, are great problem solvers, have strong technical skills and interpersonal savvy. If this quick overview caught your attention, read on.

What You’ll Do

This is an 18 month contract position

As a CRM Systems Analyst, you will be an important team member, contributing to the evolution of our business. You will see the direct impact of your work; be surrounded by smart and passionate people; You will be empowered to learn, to make decisions and to make meaningful contributions.

The role of Technical Systems Analyst is pivotal to Grand & Toy's exciting journey of implementing a robust, enterprise-wide CRM platform, with Dynamics 365 CE at its core. With Sales, Customer Service, and Customer Insights already in place, this is the perfect time to join us as we continue to enhance and innovate.

To be successful, you must have experience with the Sales and Customer Service modules of Dynamics CRM (some experience with Outbound Marketing and/or Customer Insights Journeys is a plus) . You should be able investigate potential issues and identify solutions, whether that involves providing training, implementing system fixes, or suggesting enhancements. You will be involved in various Dynamics 365 CRM initiatives, including enhancing sales process flows, creating views, updating forms, testing new features, maintaining data integrity with the ERP, and supporting day-to-day operations by interacting with system users.

You'll be at the forefront of introducing new features, onboarding new user groups, integrating AI solutions, implementing Power Automate workflows, and more. Our IT team delivers solutions that drive our business forward. We are committed to success, and we want you to succeed with us.

As a Technical System Analyst with hands-on experience with D365 CRM, you'll collaborate with key business stakeholders to resolve issues and improve the platform, so it delivers more business value. You will play a critical role configuring and developing Dynamics 365 as we expand its footprint. You'll facilitate meetings, discuss, document, and optimize business processes. Projects involving Microsoft Dynamics 365 also include integrations with other IT systems and our eCommerce platform. This role offers the chance to build relationships, contribute to meaningful initiatives, and advance your career beyond a purely technical role if you desire. If you're proactive, full of ideas, and ready to make a difference, we want you on our team!

You Will

Understand the real problem statement and defining the underlying business requirements. Ask critical and constructive questions to understand the real business need. You are not an “order taker” that simply documents and accepts.
Work closely with different business functions and IT teams to define business and technical requirements to enable delivery of IT solutions. You will have expertise in business analysis, requirements gathering and stakeholder facilitation.
Demonstrate a solution seeking mindset. You are curious, willing to learn and to envision different options for solving problems.
Work with different people and building relationships: You enjoy working with people. You value diversity in thought and ideas. You don’t need to have the right answers, but you want to be part of a team that helps deliver great business solutions to move G&T forward.

Type of work. You will develop, document, collaborate with technical and non-technical folks:

Basic Configurations in Dynamics 365 CRM.
Power Automate flows.
Problem solving for existing and new functionality.
Process flows.
User Stories.
Agile Framework
Backlog refinement.
Support and Training Materials.
System documentation.
Work independently and collaboratively in a team environment.

You will also be involved in

Microsoft Dynamics 365 CRM Configuration and Development
Ideation, innovation, and automation
UAT, deployment and training
Knowledge transfer
1st Level Support

Experience You Bring

5 years hands-on experience with Microsoft Dynamics 365 CRM is mandatory
Power Platform
SQL Server Management Studio
Working in a B2B or B2B e-commerce environment is an asset.
Working in an Agile environment
ERP modernization or a CRM deployment project.
Involved in Digital Transformations
Working with supply chain technology.
Or something different that you feel makes you a good fit - tell us!
Customer Insights Journey is an asset.

Education: College or university degree. Certifications related to D365 will be an asset.

Technology: Microsoft Dynamics 365 CRM (required), DevOps, Power Automate, MS Office, SQL Server Management and queries; Power BI, Visio, and Jira.

Location

Our head-office is in Vaughan, ON. We work from the office 4 days per week, Monday - Thursday.

Compensation

This is an 18-month contract opportunity with a hiring range of $80,000 - $90,000 annually

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

Ready to Apply?

Join Grand & Toy and take your career to the next level with a company that values your success, rewards your achievements, and supports your growth every step of the way!

Our recruitment team uses AI tools to help source candidates, but all screening and selection decisions are made by humans. Only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The CRM Systems Analyst will contribute to the evolution of the enterprise-wide Dynamics 365 CRM platform by configuring features, optimizing business processes, and integrating AI solutions. They will collaborate with business stakeholders to define requirements, resolve issues, and support day-to-day operations.

Requirements

Candidates must have at least 5 years of hands-on experience with Microsoft Dynamics 365 CRM and possess a college or university degree. Proficiency in Power Platform, SQL, and working within an Agile environment is required to succeed in this role.

Skills

Microsoft Dynamics 365 CRM
Power Platform
SQL Server Management Studio
Business Analysis
Requirements Gathering
Stakeholder Facilitation
Power Automate
Agile Framework
Process Flows
User Stories
Data Integrity
System Documentation
UAT
DevOps
Power BI
Jira

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365 CRM
Power Platform
SQL Server Management Studio
Business Analysis
Requirements Gathering
Stakeholder Facilitation
Power Automate
Agile Framework
Process Flows
User Stories
Data Integrity
System Documentation
UAT
DevOps
Power BI
Jira
B2B
eCommerce
Digital Transformation
Supply Chain Technology
Customer Insights
Sales Module
Customer Service Module
Automation
ERP

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