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Added 5 mins ago
CB
CloudOps Administrator (Canada) - N.A. Service Delivery Group
Canadian Bank Note Company
Ottawa, ON
- $75,000 to $93,000 CAD / year
- Full-time
…provider of secure document and adjacent enterprise-level system solutions across the following domains: border security, civil identity, driver licence/identification and vehicle…
Added 5 mins ago
Software Engineer - New Grad (2027 Start)
Databricks
Vancouver, BC
Build solutions with a high level of reliability, scalability, and security
Added 5 mins ago
Seasonal Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Added 5 mins ago
WC
Business Development Representative (2026-397-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…frontline member of WoodGreen’s Corporate Engagement and Workforce Solutions Team. We are seeking candidates with experience in Business to Business(B2B), Software as a Service (B2B SaaS),…
Added 5 mins ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…frontline member of WoodGreen’s Corporate Engagement and Workforce Solutions Team. We are seeking candidates with experience in Business to Business(B2B), Software as a Service (B2B SaaS),…
Added 5 mins ago
MN
Vice President, Professional Services
March Networks
Ottawa, ON
- Full-time
…end-to-end post-sales services organization for the Smart Security Solutions LOB (March Networks and Vivotek), including Professional Services, Technical Support, Network Operations Center…
Added 6 mins ago
K
Personal Lines Account Manager
KRGinsure
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
…offices across Southern Ontario. We pride ourselves on tailored solutions, strong market relationships, and dedicated claims…
Added 6 mins ago
D
Java Developer
Dexian
Mississauga, ON
- Other
…well-designed software. You'll be embedded with the business, owning solutions end to end: understanding the problem, designing the architecture, and building and shipping the work. The…
Added 6 mins ago
CR
Senior Engagement Manager, Project & Interim Division
Clarity Recruitment
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Develop tailored talent solutions based on each client's business needs, challenges, and priorities, from a single interim hire to a project team.
Added 6 mins ago
MS
Dynamics 365 Consultant
Marberg Staffing
Toronto, ON · North York, ON
- $80 to $90 CAD / hour
- Temporary
Perform root-cause analysis and recommend permanent corrective solutions.
Added 6 mins ago
FS
Senior Python Developer
Futran Solutions
Mississauga, ON
- Full-time
Added 21 mins ago
CE
Branch Manager (Pump and Power)
Cooper Equipment Rentals Limited
Edmonton, AB
- Full-time
Identify and analyze customers’ pump and power needs, and present appropriate pump or electrical system designs and equipment solutions.
Added 21 mins ago
EM
Administrative Coordinator - Government
Evertz Microsystems Limited
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 21 mins ago
ES
Customer Success Manager (Budget)
Euna Solutions
ON · Oakville, Ontario
- Full-time
The Customer Success Manager has a strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.
Added 21 mins ago
B
Senior / Lead Product Manager - New Verticals
Baselane
Toronto, ON
- Full-time
…Leverage AI tools to rapidly build interactive prototypes, explore solutions, and gather customer feedback before committing significant engineering…
Added 21 mins ago
Specialist, Corporate Security
CONA Services
Montreal, QC
Identify areas for improvement based on security initiatives and operational requirements and present solutions for consideration.
Added 21 mins ago
Specialist, Corporate Security
CONA Services
Montreal, QC
Identify areas for improvement based on security initiatives and operational requirements and present solutions for consideration.
Added 21 mins ago
T
Data Scientist II
TD
Toronto, ON · Montreal, QC
- Full-time
…teams to translate business challenges into scalable analytical…
Added 36 mins ago
PC
Finance Managed Services Senior Associate
PwC Canada
Calgary, AB
- Full-time
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their…
Added 36 mins ago
C
Vice President, Sales & Marketing
CYBERWELL
ON · Ontario, Canada
- Full-time
…defense, offensive security, governance and risk, and technology solutions to support clients in all areas of their cybersecurity…
Added 36 mins ago
NB
Senior Director AI and Operations Engineering
National Bank of Canada
Montreal, QC
- Full-time
…management operations by designing and deploying hyper-automation solutions that combine AI, automation, software development and agent technologies to simplify processes, increase…
Added 36 mins ago
GP
Sr. Network Designer Sr. Network Designer (Network Modernization Program)
Global Pharma Tek
ON · Ontario, Canada
- Contract
…integration across on-premises and cloud environments, and align solutions with business and security requirements. The resource will support assigned projects and additional network and…
Added 36 mins ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS002)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Microsoft Certified Solutions Expert (MCSE) certification is considered an asset.
Added 36 mins ago
P
Solution Architect / Lead EBO Engineer – BAS (SABAS004)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…think beyond individual controllers or buildings and design solutions at the broader system…
Added 36 mins ago
CB
CloudOps Administrator (Canada) - N.A. Service Delivery Group
Canadian Bank Note Company, Limited
Ottawa, ON
- $75,000 to $93,000 CAD / year
- Full-time
…provider of secure document and adjacent enterprise-level system solutions across the following domains: border security, civil identity, driver licence/identification and vehicle…

Grand Villa Casino

Guest Services Representative

Burnaby, BC, Canada

Hourly Wage: $19.71

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Applications open in a new tab.

Job details

Pay: Hourly Wage: $19.71
Posting language: English
Posted: Oct 23, 2026

Original job description

Job Type: Casual

Hourly Wage: $19.71

Job Type: Casual Available on Weekends, Graveyard and Holidays

The Gateway to Your Future

We’re looking for a guest whisperer. We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanour while thriving in a busy work environment and ensuring guests have an exceptional experience. If this sounds like you, then apply for this exciting opportunity at Gateway. Don’t miss the chance to get your foot in the door of a growing national company and allow your career to blossom.

We Provide

Full benefits package for full-time employees
Retirement savings plan
Exciting, supportive and fun work environment
Family and friends discounts on travel, tech, food, beverage, and fitness
Development and training opportunities

Key Responsibilities

Meet, greet and assist guests, answer inquiries, and provide solutions for any concerns
Provide information on current and upcoming events and promotions
Explain and enroll customers in the rewards loyalty program
Assist in implementing on-site events, promotions and entertainment initiatives

What You Bring

A minimum one year of experience in a related field
Proven high level of customer service
Organizational, interpersonal, analytical and communication skills.
Intermediate knowledge of computer programs and mathematical skills
The ability to obtain registration with provincial gaming regulatory body
Friendly and personable energy and a willingness to go the extra mile for guests.
Excellent communicator who can comfortably talk to guests regarding events and promotions.
Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment.
Patient, positive demeanour with everyone you meet.

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Apply Now!

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.

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More about this job

Responsibilities

The Guest Services Representative is responsible for greeting guests, answering inquiries, and providing solutions to ensure an exceptional experience. They also assist in implementing on-site events, promotions, and enrolling customers in the rewards loyalty program.

Requirements

Candidates must have at least one year of experience in a related field and possess strong interpersonal and communication skills. The ability to obtain registration with the provincial gaming regulatory body is required.

Skills

Customer service
Communication skills
Interpersonal skills
Organizational skills
Analytical skills
Mathematical skills
Computer literacy
Time management
Problem solving
Event implementation

Benefits

Retirement savings plan
Family and friends discounts on travel
Family and friends discounts on tech
Family and friends discounts on food
Family and friends discounts on beverage
Family and friends discounts on fitness
Development and training opportunities

Visa sponsorship

Not detected in the job text

Keywords

Guest services
Customer service
Gaming
Entertainment
Loyalty program
Promotions
Events
Hospitality
Regulatory compliance
Communication
Time management
Interpersonal skills
Analytical skills
Computer programs
Mathematics

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