General Manager

Job description:

Grandmother’s Bakeshoppe is seeking an experienced, hands-on General Manager to lead our production facility. This role is responsible for overseeing daily operations, overall business performance, developing strong teams, improving efficiencies, and maintaining high standards of quality, food safety, and productivity.

We are looking for a proactive, solutions-focused leader who can bring structure, accountability, and consistency to a growing business.

Key Responsibilities

Operations & Production

• Oversee daily operations, production scheduling, forecasting, and capacity planning
• Manage operational resources, including labour, materials, and equipment
• Develop and improve processes to maximize efficiency, productivity, and cost control
• Set operational priorities and ensure production plans align with customer commitments and business targets
• Review daily production and packaging reports, address operational challenges and coordinate across departments

Leadership & Team Management

• Lead, coach, and develop department managers, supervisors, and their teams
• Establish clear expectations, accountability, and effective communication across departments
• Build a positive, collaborative, and results-driven work environment
• Resolve issues between departments, including production, quality, customer service and supply chain

Quality, Food Safety & Compliance

• Take ownership of the BRC program, food safety systems, audit readiness, and ongoing compliance documentation
• Oversee quality assurance and regulatory compliance, working with the QA Manager to maintain standards
• Ensure health and safety programs and sanitation standards are maintained

Facilities & Supply Chain

• Oversee facility maintenance, equipment, procurement, inventory, warehousing, and logistics
• Support product development and successful implementation of new products

Reporting & Performance

• Own and monitor KPIs, including production output, labour, overtime, customer service, waste, quality and costs
• Work with department leaders to establish targets, review performance and address gaps
• Provide regular updates and recommendations to senior management
• Identify opportunities for operational improvement and business growth

Qualifications & Experience

• Proven management experience in food manufacturing, bakery production, or a similar environment
• Strong understanding of production planning, operational efficiency, and cost management
• Demonstrated experience leading and maintaining a BRCGS food safety program, including audit preparation, compliance and ongoing program management
• Experience overseeing multiple departments, developing management teams, and building accountability
• Excellent communication, organizational, and problem-solving skills
• Positive, solutions-oriented leader who takes initiative, approaches challenges constructively, and drives continuous improvement
• Strong sense of ownership and accountability, with the ability to prioritize, make decisions, and follow through on commitments
• Must hold a valid Joint Health and Safety Committee (JHSC) certification in accordance with Ontario requirements.