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Added 10 hours ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Coordinate and monitor vendor and partner deliverables, including commitments associated with contracts and statements of work.
Added 7 mins ago
C
Marketing & Communications Specialist
CGT
Kelowna, BC
- $65,000 to $75,000 CAD / year
- Full-time
Monitor industry trends, competitor activity, and market opportunities to support brand awareness and business growth.
Added 23 mins ago
RL
Customer Quality Technologist (6 months assignment)
Romet Limited
ON · Mississauga, ON
- Full-time
Monitor and support customer concerns entered through CASES, ensuring each concern is promptly acknowledged, assessed, documented, and advanced through the defined issue resolution process
Added 1 hour ago
SS
QHSE & Training Coordinator – Career Opportunity
Survival Systems International New Orleans
AB
- Full-time
Monitor training, assessments and certification of service staff; schedule training with global training centre, review logs and update matrix as required.
Added 1 hour ago
RH
Contracts and Compliance Manager
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- $135,000 to $150,000 CAD / year
- Full-time
Monitor compliance with applicable Canadian and U.S. regulations.
Added 1 hour ago
AH
Press Operator Terrebonne
Actualisation: HR Solutions for Businesses
Terrebonne, QC
- Internship
Monitor the quality of the printed film according to established standards.
Added 2 hours ago
L
Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., P&L statement, expenses) and inform planning processes (e.g., quarterly…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Monitor and explain key drivers of performance, including labor utilization, absorption, contract profitability, attach rates, response times, and service productivity.
Added 3 hours ago
TG
Welder 210/220
Trench Group
Toronto, ON · Scarborough, ON
- Full-time
Monitor assigned production orders and make machine/workflow adjustments to maintain efficiency.
Added 3 hours ago
SP
Clinical Supervisor, Part-Time (Nurse RN/RPN Preferred) - Part-Time (Travel Required)
Seneca Polytechnic
King City, ON
- Part-time
Supervise and monitor the care students provide, offering timely coaching, feedback and direction.
Added 3 hours ago
BT
Senior Accountant - Internal Services
Baker Tilly Canada
Windsor, ON
- Full-time
Monitor accounts receivable balances and perform follow-up on outstanding items
Added 3 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Monitor legislative developments and emerging trends to ensure clients receive proactive and relevant advice.
Added 3 hours ago
OT
Lead Software Developer
Open Text Corporation
Richmond Hill, ON
- Other
…made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable…
Added 4 hours ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Monitor guest needs on a continual basis ensuring all requests will be promptly fulfilled
Added 4 hours ago
ND
Project Officer
NATO DIANA
Halifax, NS
- $9,820.4 CAD / month
- Full-time
Monitor TEVV processes, pathways, and infrastructure; identify improvement opportunities; and document lessons learned to strengthen future delivery.
Added 4 hours ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Monitor product levels and communicate shortages or additional preparation requirements to the Chef or Supervisor.
Added 4 hours ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…execution, and a smooth flow of service. The Server is expected to monitor assigned tables and service areas, maintain cleanliness and organization, and assist fellow team members as…
Added 4 hours ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Monitor and assign seating in a fair and consistent manner.
Added 4 hours ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…execution, and a smooth flow of service. The Server is expected to monitor assigned tables and service areas, maintain cleanliness and organization, and assist fellow team members as…
Added 4 hours ago
GE
Casino Kitchen Helper
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…drains and filters of the sinks and the machines. They must monitor and ensure all chemicals required for cleaning and sanitizing purposes are at the proper level required for the machine…
Added 4 hours ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Monitor product and supply levels throughout the shift and proactively replenish items to support uninterrupted beverage service.
Added 4 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…productivity benefits. Establish baseline measures and targets and monitor whether implemented solutions are delivering improvements in cost, lead-time, service, quality, working-capital,…
Added 4 hours ago
T
Privacy Counsel (Data Privacy Lawyer)
TAIRC
Niagara-on-the-Lake, ON
- Volunteer
Added 4 hours ago
Ready Mix Quality Control Technician
Amrize
Ottawa, ON
Test and monitor concrete and aggregate quality for the area and provide monthly reports to quality control team
Added 4 hours ago
Quarry Supervisor
Amrize
Saint-Constant, QC · St Constant, Queb
Monitor quarry operations to detect equipment malfunctions or abnormal situations and trigger appropriate corrective actions.
Added 4 hours ago
CC
Retail Assistant Store Manager
Canna Cabana
High River, AB
- Full-time
Skills to monitor and assess staff performance are required.

GRC Concierge

Director of Customer Success

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 7, 2026
Experience: 5+ years of experience in Client Success, Account Management, Client Experience, or a related client-facing leadership role.
Posting language: English
Posted: Nov 7, 2026

Original job description

Director of Client Success

Location: Ottawa, Ontario | On-site

Company: GRC Concierge

Employment Type: Full-Time

About GRC Concierge

GRC Concierge is a growing cybersecurity and compliance managed services company delivering white-glove Governance, Risk, and Compliance (GRC) services to organizations across North America.

We combine technical expertise, proactive service, and exceptional client relationships to make compliance simpler, more effective, and less overwhelming for the businesses we support.

As we continue to scale, we're looking for a Director of Client Experience & Success to lead the way our clients experience GRC Concierge.

About the Role

The Director of Client Experience & Success is responsible for the overall health, satisfaction, engagement, and retention of our client relationships.

This is a client-facing leadership role focused on building trusted relationships, managing client communications, and ensuring an exceptional experience throughout the client lifecycle.

Working closely with our Service Delivery leadership and technical teams, you will ensure client expectations are understood, commitments are met, and potential challenges are addressed proactively.

Key Responsibilities

Serve as the primary relationship contact for clients, building trusted relationships with stakeholders and executive leadership.
Own client communications and lead regular meetings, executive business reviews, and relationship discussions.
Understand client business objectives and ensure expectations remain aligned with our services and commitments.
Monitor client satisfaction, engagement, retention, and overall account health.
Proactively identify and resolve client concerns, coordinating with internal teams to deliver effective solutions.
Lead and coordinate client experience activities, delegating responsibilities and ensuring accountability and follow-through.
Support client onboarding, renewals, and ongoing relationship management.
Gather client feedback, identify opportunities for improvement, and provide leadership with visibility into client health and risks.
Establish and maintain consistent standards for client communication, professionalism, and service excellence.

What We're Looking For

Leadership & Accountability: Strong ability to lead, coordinate, delegate, and manage competing priorities while maintaining high standards.
Client Relationship Management: Exceptional stakeholder management skills with the confidence to engage executives, navigate difficult conversations, and build long-term relationships.
Client Success Operations: Strong organizational, project coordination, and problem-solving skills with a proactive approach to managing client needs.
Professionalism: A polished, client-focused presence reflected in professional appearance, communication, conduct, and attention to detail.
Communication: Outstanding verbal and written communication skills, including the ability to lead executive meetings and communicate complex information clearly.

Qualifications

5+ years of experience in Client Success, Account Management, Client Experience, or a related client-facing leadership role.
Experience leading teams or coordinating cross-functional activities.
Background in B2B professional services, technology, SaaS, cybersecurity, or managed services.
Demonstrated success managing client relationships, resolving escalations, and supporting retention.
Familiarity with cybersecurity, compliance, or GRC frameworks such as SOC 2, ISO 27001, or HIPAA is an asset, but not required.

You don't need to be a cybersecurity expert. You do need to be an exceptional client relationship leader who can work effectively alongside technical professionals.

Why Join GRC Concierge?

We're building something different in the cybersecurity and compliance space.

Our goal is to deliver the expertise of a traditional GRC consultancy with the attentiveness and experience of a five-star concierge service.

This is an opportunity to shape our client experience, strengthen long-term relationships, and play a meaningful leadership role in our next stage of growth.

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More about this job

Responsibilities

Lead client relationships and communications, including executive meetings and business reviews, while monitoring satisfaction, engagement, retention, and account health. Coordinate internal teams to resolve concerns, support onboarding and renewals, gather feedback, and maintain consistent standards for client experience.

Requirements

Requires at least five years of experience in client success, account management, client experience, or a related client-facing leadership role, along with experience leading teams or coordinating cross-functional work. Candidates should have strong relationship management, communication, organization, and problem-solving skills; experience in B2B professional services, technology, SaaS, cybersecurity, or managed services is relevant, while GRC knowledge is an asset but not required.

Skills

Stakeholder Management
Executive Communication
Client Success Operations
Team Leadership
Cross-Functional Coordination
Project Coordination
Problem-Solving
Client Retention
Escalation Management
Client Onboarding
Renewal Management
Client Satisfaction Monitoring
Client Feedback Analysis
Risk Management
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Client Experience
Account Management
Governance, Risk, and Compliance
Cybersecurity
Managed Services
B2B Professional Services
Technology
SaaS
Stakeholder Management
Executive Business Reviews
Client Onboarding
Renewals
Client Retention
Account Health
Escalation Management
Cross-Functional Coordination
SOC 2
ISO 27001
HIPAA

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