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Added 23 mins ago
JS
Technical Engineer
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
Reporting to the Technical Director, the Technical Engineer is responsible for independently reviewing, validating, and approving technical outputs to ensure accuracy, manufacturability,…
Added 38 mins ago
SM
Social Media Creative Lead
Skinfluence Marketing
Canada
- Contract
As Social Media Creative Lead, you'll work directly with our Co-Founder & Creative Director, alongside our Content Manager, Graphic Designer, and Video Editor.
Added 2 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 2 hours ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
Alongside Director of Operations, liaises with team members and entities implicated in the research project on a variety of subjects, such as communications, reporting and organization of…
Added 2 hours ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
You will report directly to the Director (Dr. Emily McDonald), with direction also provided by the Assistant Director (Camille Gagnon).
Added 3 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 3 hours ago
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Project Director, Heavy Civil - Future Opportunties
Ledcor
Edmonton, AB
- Full-time
We are seeking a strategic and experienced Project Director to provide executive-level leadership across our heavy civil construction projects. In this role, you will be responsible for…
Added 5 hours ago
CL
General Manager - Off Campus
Campus Living Centres
Ottawa, ON
- Full-time
Any other duty as assigned by a Director or Executive Committee member
Added 6 hours ago
TT
Quality Engineering Intern
TTM Technologies
Toronto, ON
- Full-time
TTM offers a project-based internship in quality engineering within a printed circuit board manufacturing environment. Students gain practical experience, contribute to improvement projects…
Added 7 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Provide operational leadership and continuity during the absence of the Integrated Director, Diagnostic Imaging.
Added 8 hours ago
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Global Lead, Digital Procurement
''
Toronto, ON
- Full-time
- Other
Reporting to the Director, Global Procurement COE, the Global Lead, Digital Procurement partners closely with the Global Procurement Leadership Team (GPLT), Digital Technology (IT), and…
Added 9 hours ago
TT
Quality Engineering Intern
TTM Technologies
Toronto, ON
- Full-time
TTM offers a project-based internship in quality engineering within a printed circuit board manufacturing environment. Students gain practical experience, contribute to improvement projects…
Added 11 hours ago
FS
Cinematography & Video Editing Internship - Original YouTube Series
FUTURA SOUND
Toronto, ON
- Internship
· Organize footage and project files, follow backup procedures and incorporate creative feedback.
Added 13 hours ago
GC
Director of Customer Success
GRC Concierge
Ottawa, ON
- Full-time
As we continue to scale, we're looking for a Director of Client Experience & Success to lead the way our clients experience GRC Concierge.
Added 14 hours ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
Alongside Director of Operations, liaises with team members and entities implicated in the research project on a variety of subjects, such as communications, reporting and organization of…
Added 14 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 14 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
You will report directly to the Director (Dr. Emily McDonald), with direction also provided by the Assistant Director (Camille Gagnon).
Added 15 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 16 hours ago
UO
Manager of Operations
University of Victoria
Victoria, BC
- Full-time
Reporting to the Director of the Kula: Library Futures Academy, the Manager of Operations provides leadership for the planning, coordination, communications, and operational infrastructure…
Added 17 hours ago
A
Account Director / Senior Account Manager (Vancouver, Toronto, LA)
Akcelo
Vancouver, BC
- Contract
Akcelo is looking for an Account Director / Senior Account Manager who is available for an immediate start to join our Vancouver or LA team.
Added 19 hours ago
LS
Bilingual Manager, Events & Engagement - Permanent - 19624
LRO Staffing
Ottawa, ON
- Full-time
Reporting to the Director, Member Experience & Engagement, the successful candidate will lead the planning and delivery of executive development, recognition, and member engagement…
Added 19 hours ago
CH
Program Manager, Capital Projects – Minor
Covenant Health Canada
AB · Edmonton, AB
- Temporary
…you will provide leadership and oversight for a provincial Project Management Office (PMO) responsible for delivering minor capital, infrastructure renewal, modernization, and operational…
Added 19 hours ago
J
Quality Assurance Analyst (COPY)
JobsMedia.io
Laval, QC
- Full-time
…applications and technological processes. Reporting to the Deputy Director of Information Technologies, you will evolve in an environment where collaboration, continuous improvement and the…
Added 19 hours ago
BH
Senior Manager, Pharmacy Operations
Bayshore HealthCare
Markham, ON
- Full-time
Reporting to the Director of Pharmacy Operations, the Senior Manager, Pharmacy Operations will serve as the on-site Designated Manager under the Ontario College of Pharmacists (OCP). This…
Added 19 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Provide operational leadership and continuity during the absence of the Integrated Director, Diagnostic Imaging.

GRC Concierge

Director of Customer Success

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 7, 2026
Experience: 5+ years of experience in Client Success, Account Management, Client Experience, or a related client-facing leadership role.
Posting language: English
Posted: Nov 7, 2026

Original job description

Director of Client Success

Location: Ottawa, Ontario | On-site

Company: GRC Concierge

Employment Type: Full-Time

About GRC Concierge

GRC Concierge is a growing cybersecurity and compliance managed services company delivering white-glove Governance, Risk, and Compliance (GRC) services to organizations across North America.

We combine technical expertise, proactive service, and exceptional client relationships to make compliance simpler, more effective, and less overwhelming for the businesses we support.

As we continue to scale, we're looking for a Director of Client Experience & Success to lead the way our clients experience GRC Concierge.

About the Role

The Director of Client Experience & Success is responsible for the overall health, satisfaction, engagement, and retention of our client relationships.

This is a client-facing leadership role focused on building trusted relationships, managing client communications, and ensuring an exceptional experience throughout the client lifecycle.

Working closely with our Service Delivery leadership and technical teams, you will ensure client expectations are understood, commitments are met, and potential challenges are addressed proactively.

Key Responsibilities

Serve as the primary relationship contact for clients, building trusted relationships with stakeholders and executive leadership.
Own client communications and lead regular meetings, executive business reviews, and relationship discussions.
Understand client business objectives and ensure expectations remain aligned with our services and commitments.
Monitor client satisfaction, engagement, retention, and overall account health.
Proactively identify and resolve client concerns, coordinating with internal teams to deliver effective solutions.
Lead and coordinate client experience activities, delegating responsibilities and ensuring accountability and follow-through.
Support client onboarding, renewals, and ongoing relationship management.
Gather client feedback, identify opportunities for improvement, and provide leadership with visibility into client health and risks.
Establish and maintain consistent standards for client communication, professionalism, and service excellence.

What We're Looking For

Leadership & Accountability: Strong ability to lead, coordinate, delegate, and manage competing priorities while maintaining high standards.
Client Relationship Management: Exceptional stakeholder management skills with the confidence to engage executives, navigate difficult conversations, and build long-term relationships.
Client Success Operations: Strong organizational, project coordination, and problem-solving skills with a proactive approach to managing client needs.
Professionalism: A polished, client-focused presence reflected in professional appearance, communication, conduct, and attention to detail.
Communication: Outstanding verbal and written communication skills, including the ability to lead executive meetings and communicate complex information clearly.

Qualifications

5+ years of experience in Client Success, Account Management, Client Experience, or a related client-facing leadership role.
Experience leading teams or coordinating cross-functional activities.
Background in B2B professional services, technology, SaaS, cybersecurity, or managed services.
Demonstrated success managing client relationships, resolving escalations, and supporting retention.
Familiarity with cybersecurity, compliance, or GRC frameworks such as SOC 2, ISO 27001, or HIPAA is an asset, but not required.

You don't need to be a cybersecurity expert. You do need to be an exceptional client relationship leader who can work effectively alongside technical professionals.

Why Join GRC Concierge?

We're building something different in the cybersecurity and compliance space.

Our goal is to deliver the expertise of a traditional GRC consultancy with the attentiveness and experience of a five-star concierge service.

This is an opportunity to shape our client experience, strengthen long-term relationships, and play a meaningful leadership role in our next stage of growth.

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More about this job

Responsibilities

Lead client relationships and communications, including executive meetings and business reviews, while monitoring satisfaction, engagement, retention, and account health. Coordinate internal teams to resolve concerns, support onboarding and renewals, gather feedback, and maintain consistent standards for client experience.

Requirements

Requires at least five years of experience in client success, account management, client experience, or a related client-facing leadership role, along with experience leading teams or coordinating cross-functional work. Candidates should have strong relationship management, communication, organization, and problem-solving skills; experience in B2B professional services, technology, SaaS, cybersecurity, or managed services is relevant, while GRC knowledge is an asset but not required.

Skills

Stakeholder Management
Executive Communication
Client Success Operations
Team Leadership
Cross-Functional Coordination
Project Coordination
Problem-Solving
Client Retention
Escalation Management
Client Onboarding
Renewal Management
Client Satisfaction Monitoring
Client Feedback Analysis
Risk Management
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Client Experience
Account Management
Governance, Risk, and Compliance
Cybersecurity
Managed Services
B2B Professional Services
Technology
SaaS
Stakeholder Management
Executive Business Reviews
Client Onboarding
Renewals
Client Retention
Account Health
Escalation Management
Cross-Functional Coordination
SOC 2
ISO 27001
HIPAA

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