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Added 3 mins ago
DC
Environmental Student
Dillon Consulting Limited
Fredericton, NB
- Other
Ability to lead and direct a small crew of contractors
Added 18 mins ago
J
Senior Director, Engineering
Jobgether
Canada
- Full-time
…semiconductor applications. In this high-impact role, you will lead multidisciplinary memory design teams and shape the technical roadmap across multiple process technologies. You will…
Added 49 mins ago
AI
Embedded Software Architect
Aversan Inc.
Montreal, QC
- $135,000 to $155,000 CAD / year
- Full-time
Lead the architecture, design, development, and implementation of complex embedded software for space applications, including satellite payload systems.
Added 1 hour ago
FP
Manager Campaign Analytics SQL Pega CDH
FINTECH PROFESSIONALS CORP
Toronto, ON
- $50 to $65 CAD / hour
- Full-time
Lead campaign analytics across acquisition, engagement, cross-sell, retention, and win-back initiatives, from opportunity sizing and audience definition through in-market monitoring and…
Added 1 hour ago
BR
Robotics Software Developer – ROS2, State Estimation, Perception
BHF Robotics
Markham, ON
- Full-time
…and manufacturing agricultural robots that leverage frontier technology and AI research to tackle significant issues in agriculture. We apply artificial intelligence, perception,…
Added 1 hour ago
CH
HVAC Salesperson
Climeron Heating, Cooling & Plumbing
Toronto, ON
- Contract
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Added 1 hour ago
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AppLovin
Toronto, ON
…that machine. You'll own your slice of it alongside our CRM lead, and grow your scope as the platform…
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C
Security Systems Technical Lead
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Job Description: Convergint is looking for a Security Technical Lead to join our amazing culture in our Calgary, AB location. As the Security Technical Lead, you will be responsible for…
Added 1 hour ago
C
Field Technical Lead - Security Systems
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Job Description: Convergint is currently looking for a Security Field Technical Lead to join our amazing culture in our Toronto location. As a Security Field Technical Lead, you will be…
Added 1 hour ago
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BAS Project Supervisor
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Minimum of two years of supervisory or technical lead experience
Added 1 hour ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB · CA AB Fort McMurray
- Full-time
Maintenance & Operations SupportSupport and indirectly lead trades personnel working under the maintenance contract.
Added 1 hour ago
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Security and Healthcare Technician
Convergint
Dartmouth, NS · CA NS Dartmouth
- Full-time
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Added 1 hour ago
C
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- Full-time
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Added 1 hour ago
CF
Fitness and Sports Instructor (7)
Canadian Forces Morale and Welfare Services (CFMWS)
Saint-Jean-sur-Richelieu, QC · St-Jean
- Full-time
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Added 2 hours ago
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- $130,000 to $150,000 CAD / year
- Full-time
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…payroll changes. Works with Payroll Operations, Tax, Finance, Technology, and vendor partners to make sure requirements are complete and…
Added 2 hours ago
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Added 2 hours ago
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Manager, Engineering
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Fredericton, NB
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Work on groundbreaking projects shaping the future of sea, air, and space technology
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2026-041 - PFT IT Specialist - Level 1
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Canadian Mental Health Association HPE
Belleville, ON
- Part-time
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2026-002 - Casual Personal Support Worker (Residential Programs)
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GRC Concierge

Director of Customer Success

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 7, 2026
Experience: 5+ years of experience in Client Success, Account Management, Client Experience, or a related client-facing leadership role.
Posting language: English
Posted: Nov 7, 2026

Original job description

Director of Client Success

Location: Ottawa, Ontario | On-site

Company: GRC Concierge

Employment Type: Full-Time

About GRC Concierge

GRC Concierge is a growing cybersecurity and compliance managed services company delivering white-glove Governance, Risk, and Compliance (GRC) services to organizations across North America.

We combine technical expertise, proactive service, and exceptional client relationships to make compliance simpler, more effective, and less overwhelming for the businesses we support.

As we continue to scale, we're looking for a Director of Client Experience & Success to lead the way our clients experience GRC Concierge.

About the Role

The Director of Client Experience & Success is responsible for the overall health, satisfaction, engagement, and retention of our client relationships.

This is a client-facing leadership role focused on building trusted relationships, managing client communications, and ensuring an exceptional experience throughout the client lifecycle.

Working closely with our Service Delivery leadership and technical teams, you will ensure client expectations are understood, commitments are met, and potential challenges are addressed proactively.

Key Responsibilities

Serve as the primary relationship contact for clients, building trusted relationships with stakeholders and executive leadership.
Own client communications and lead regular meetings, executive business reviews, and relationship discussions.
Understand client business objectives and ensure expectations remain aligned with our services and commitments.
Monitor client satisfaction, engagement, retention, and overall account health.
Proactively identify and resolve client concerns, coordinating with internal teams to deliver effective solutions.
Lead and coordinate client experience activities, delegating responsibilities and ensuring accountability and follow-through.
Support client onboarding, renewals, and ongoing relationship management.
Gather client feedback, identify opportunities for improvement, and provide leadership with visibility into client health and risks.
Establish and maintain consistent standards for client communication, professionalism, and service excellence.

What We're Looking For

Leadership & Accountability: Strong ability to lead, coordinate, delegate, and manage competing priorities while maintaining high standards.
Client Relationship Management: Exceptional stakeholder management skills with the confidence to engage executives, navigate difficult conversations, and build long-term relationships.
Client Success Operations: Strong organizational, project coordination, and problem-solving skills with a proactive approach to managing client needs.
Professionalism: A polished, client-focused presence reflected in professional appearance, communication, conduct, and attention to detail.
Communication: Outstanding verbal and written communication skills, including the ability to lead executive meetings and communicate complex information clearly.

Qualifications

5+ years of experience in Client Success, Account Management, Client Experience, or a related client-facing leadership role.
Experience leading teams or coordinating cross-functional activities.
Background in B2B professional services, technology, SaaS, cybersecurity, or managed services.
Demonstrated success managing client relationships, resolving escalations, and supporting retention.
Familiarity with cybersecurity, compliance, or GRC frameworks such as SOC 2, ISO 27001, or HIPAA is an asset, but not required.

You don't need to be a cybersecurity expert. You do need to be an exceptional client relationship leader who can work effectively alongside technical professionals.

Why Join GRC Concierge?

We're building something different in the cybersecurity and compliance space.

Our goal is to deliver the expertise of a traditional GRC consultancy with the attentiveness and experience of a five-star concierge service.

This is an opportunity to shape our client experience, strengthen long-term relationships, and play a meaningful leadership role in our next stage of growth.

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More about this job

Responsibilities

Lead client relationships and communications, including executive meetings and business reviews, while monitoring satisfaction, engagement, retention, and account health. Coordinate internal teams to resolve concerns, support onboarding and renewals, gather feedback, and maintain consistent standards for client experience.

Requirements

Requires at least five years of experience in client success, account management, client experience, or a related client-facing leadership role, along with experience leading teams or coordinating cross-functional work. Candidates should have strong relationship management, communication, organization, and problem-solving skills; experience in B2B professional services, technology, SaaS, cybersecurity, or managed services is relevant, while GRC knowledge is an asset but not required.

Skills

Stakeholder Management
Executive Communication
Client Success Operations
Team Leadership
Cross-Functional Coordination
Project Coordination
Problem-Solving
Client Retention
Escalation Management
Client Onboarding
Renewal Management
Client Satisfaction Monitoring
Client Feedback Analysis
Risk Management
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Client Experience
Account Management
Governance, Risk, and Compliance
Cybersecurity
Managed Services
B2B Professional Services
Technology
SaaS
Stakeholder Management
Executive Business Reviews
Client Onboarding
Renewals
Client Retention
Account Health
Escalation Management
Cross-Functional Coordination
SOC 2
ISO 27001
HIPAA

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