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Great Canadian Entertainment

Full-time EVS Supervisor

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Minimum 2 years of experience in facilities management
Posting language: English
Posted: Oct 7, 2026

Original job description

Position Summary

JOB DESCRIPTION

Under the general direction of the Manager, Facilities, this position is responsible for monitoring the day-to-day activities of the housekeeping operations, provides input on performance evaluations, and assist s with the implementation all new housekeeping initiatives. Positively contributes to an entrepreneurial culture that is nimble, energized and growth oriented, motivates and leads by example and provides a learning environment. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

Exceeds guest expectations by providing outstanding customer service.
Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
Provides leadership, direction and mentoring to the Housekeeping team while providing continuous coaching for success to achieve high performance.
Assists in the implementation of the departmental strategic plans.
Monitors Housekeeping operations & directs shift work assignments
Makes changes to schedules as required
Provides input for team member performance objectives and evaluations
Leading a team of engaged colleagues who are passionate about cleanliness, impeccable state-of-repair and delivering a great guest experience
Liaising and communicates effectively with all appropriate operational departments
Offering facilities & housekeeping expertise to internal and external customers
Liaises and communicates effectively with all appropriate operational departments
Ensures compliance with licensing laws, health and safety and other statutory regulations
Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies and team members
Coaches a team of engaged team members who care passionately about the business, site operations, and delivering a great guest experience.
Stewards workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention not reaction;
Anticipates operational and service issue s before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
Ensures compliance with licensing laws, health and safety and other statutory regulations
Manages other initiatives as required

Education And Qualifications

High School Diploma
Minimum 2 years of experience in facilities management
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Computer literacy in MS Office
Ability to successfully obtain a Gaming License
Bilingual (English/French) is an asset but not required

Work Environment Considerations

Work within a 24/7365 operation with ability to work flexible hours when required (days, evenings, nights, weekends and holidays)
Must be willing to submit to a criminal record check with results acceptable to our organization, standards and position.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process. Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.

About Us

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
We provide you with the tools and technology needed to delight your clients!
You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
Freedom to Innovate: supports new and better ways to be successful.
Be your Authentic Self: environment that values diversity as a source of strength.
This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here ,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

Apply About employer

More about this job

Responsibilities

Oversee daily housekeeping operations, assign and adjust shift work, support performance evaluations, and help implement departmental initiatives. Lead, coach, and mentor the housekeeping team while ensuring excellent guest service, regulatory compliance, and a safe workplace.

Requirements

A high school diploma and at least two years of facilities management experience are required, along with Microsoft Office literacy and the ability to obtain a gaming license. Strong service-oriented communication is expected; English-French bilingualism is an asset but not required.

Skills

Housekeeping Operations
Facilities Management
Team Leadership
Coaching and Mentoring
Performance Evaluation
Scheduling
Customer Service
Communication
Health and Safety Compliance
Workplace Inspections
Accident Prevention
Problem-Solving
Stakeholder Relations
Microsoft Office
Gaming License Eligibility

Visa sponsorship

Not detected in the job text

Keywords

Housekeeping
Facilities Management
Housekeeping Operations
Team Leadership
Coaching
Mentoring
Performance Evaluations
Shift Scheduling
Customer Service
Guest Experience
Departmental Strategic Plans
Microsoft Office
Gaming License
Licensing Laws
Health and Safety
Workplace Inspections
Accident Prevention
Regulatory Compliance
Stakeholder Relations
Facilities Operations
Hospitality
Gaming and Entertainment

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