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Great Canadian Entertainment

Manager, Slots - Pickering

Pickering, ON, Canada

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Job details

Experience: 5+ year’s experience in Gaming Management, with at least 4 years in a senior management role
Posting language: English
Posted: Oct 26, 2026

Original job description

Pickering Casino Resort is seeking a Slots Manager!

Under the general direction of the General Manager, this position is responsible for the overall management and profitability of slot operations at the site level. Assists with the planning and directing of slot operations strategic plans. Develops performance objectives and delivers performance evaluations for direct reports. Implements all new slot operations initiatives as directed. Actively participates in recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values:

Provides leadership, direction and mentoring to slot operations at the site level
Develops performance objectives and delivers performance evaluations for direct reports
Implements slot operations strategic plans as directed
Oversees slot technical department, slot data systems (SDS) and changes to slot floor plan
Assists in developing slot operations promotions
Reviews revenue and labor reports
Makes recommendations on opportunities for efficiencies
Verifies jackpots and provides payment
Resolves customer disputes; reports irregularities, disputes and suspicious activities; reviews and prepares CSR Incident Reports
Prepares and submits slot report
Monitors inventory and supplies
Liaises and communicates with all appropriate operational departments
Ensures compliance with licensing laws, health and safety and other statutory regulations
Develop, manage and monitor departmental budgets and analyze financial statements.
Manage department staffing needs, including the recruitment, onboarding and training of new hires, and scheduling.
Oversee departmental training activities, both department specific and corporate, are ensure full compliance with due dates.
Ensure slot operations are compliant with all regulatory standards, laws and reporting; including but not limited to, the Gaming Control Act, AGCO Standards for Gaming, FINTRAC and AODA.
Promote and maintain a high standard of guest service by monitoring response times, secret shopper results and resolving escalated guest complaints.
Conceptualize, plan, schedule and execute slot machine, gaming floor and capital projects within prescribed budgets and timeframes.
Monitor slot machine performance, consult with vendors and make recommendations to improve the slot mix.
Strong Microsoft Excel skills, including pivot tables are essential.
Evaluates current business models and proposes and implements approved changes
Researches current and future trends as they relate to products and systems, makes recommendations for improvements
Preparing and submitting all Slot Operations reporting, and labour costs
Develops strategies to ensure the retention of existing and new VIP players
Administers the Collective Agreement is a part of the grievance process
Manages other initiatives and performs additional duties as required or assigned.

Successful applicants will demonstrate the following qualifications:

Post Secondary education or suitable combination of education and experience
5+ year’s experience in Gaming Management, with at least 4 years in a senior management role
Proven leadership skills and the ability to train and develop employees
Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication
A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
A willingness to learn, develop and achieve new skills for personal and professional development
Computer literacy in MS Office
Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.

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More about this job

Responsibilities

The Slots Manager is responsible for the overall management, profitability, and strategic planning of slot operations at the Pickering Casino Resort. This role involves overseeing technical departments, managing departmental budgets, ensuring regulatory compliance, and leading staff recruitment and training.

Requirements

Candidates must possess post-secondary education and at least 5 years of experience in gaming management, including 4 years in a senior role. Strong leadership skills, proficiency in Microsoft Excel, and the ability to obtain a Category 1 Gaming Assistant registration are essential.

Skills

Slot operations management
Strategic planning
Performance management
Budgeting
Financial analysis
Staff recruitment
Training and development
Regulatory compliance
Customer service
Microsoft Excel
Data systems
Conflict resolution
Inventory management
Leadership
Project management
Gaming control

Visa sponsorship

Not detected in the job text

Keywords

Slot operations
Gaming management
Pickering Casino Resort
Strategic planning
Performance evaluations
Slot data systems
SDS
Revenue reporting
Labor reports
Jackpot verification
Customer disputes
CSR incident reports
Budget management
Financial statements
Recruitment
Onboarding
Regulatory compliance
Gaming Control Act
AGCO
FINTRAC
AODA
Guest service
Capital projects
Microsoft Excel
Pivot tables
VIP player retention
Collective agreement
Category 1 Gaming Assistant
Leadership
Mentoring

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