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Added 7 mins ago
L
Branch Manager - Office 1705
LendDirect
North Vancouver, BC
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 7 mins ago
TO
Registered Practical Nurse
THE ONEILL CENTRE
Niagara-on-the-Lake, ON
- Part-time
The Registered Practical Nurse (RPN) reports to the Assistant Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person-centred care. The RPN…
Added 7 mins ago
R(
Assistant Store Manager (Contract - 12 months) - SmartCentre Halifax
Reitmans (Canada) Ltée/Ltd
Halifax, NS
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 7 mins ago
E
Laboratory Assistant - Eurofins ExperNorth, Inc.
Eurofins
Vaughan, ON
- Up to $43,000 CAD / year
- Full-time
Attributes of a Eurofins ExperNorth Laboratory Assistant:
Added 21 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Calgary, AB
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 21 mins ago
HR
Talent Acquisition Assistant
Halifax Regional Municipality
Halifax, NS
- $47,290 to $61,200 CAD / year
- Full-time
Reporting to the Manager of Talent Acquisition, the Talent Acquisition Assistant acts as the first point of contact for all Halifax Regional Municipality (HRM) internal and external…
Added 36 mins ago
K
Assistant Store Manager - Square One
Knix
Mississauga, ON
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 51 mins ago
E
Laboratory Assistant - Eurofins ExperNorth, Inc.
Eurofins
Vaughan, ON
- $43,000 CAD / year
- Full-time
Attributes of a Eurofins ExperNorth Laboratory Assistant:
Added 51 mins ago
K
Assistant Store Manager - Square One
Knix
Mississauga, ON
- $56,900 to $65,000 CAD / year
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 51 mins ago
E
Environmental Services Assistant-Casual-Extendicare London
Extendicare
London, ON · LTC - London (Waterloo St.)
- Part-time
Reporting to the Environmental Services Manager, the Environmental Services Assistant
Added 51 mins ago
Care Team Assistant - Acute Medical Unit
Nova Scotia Health and IWK Health
Bridgewater, NS
Reporting to the Health Services Manager and working under the supervision or direction of regulated health professionals, the Care Team Assistant provides direct, hands-on care based on…
Added 51 mins ago
Care Team Assistant - Acute Medical Unit
Nova Scotia Health and IWK Health
Bridgewater, NS
Reporting to the Health Services Manager and working under the supervision or direction of regulated health professionals, the Care Team Assistant provides direct, hands-on care based on…
Added 1 hour ago
W
Operations Associate
Wellington-Altus
Winnipeg, MB
- Full-time
Reporting to the Senior Manager, Operations Account Services & Support, The Operations Assistant will support our Wealth Advisors and associates to ensure quality control of documents and…
Added 1 hour ago
FB
Assistant Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 hour ago
FB
Assistant Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 hour ago
MG
Assistant General Manager
Milestones Grill + Bar
Guelph, ON
- Full-time
Role Description The Assistant General Manager is a full-time, on-site role based at the Milestones Grill + Bar location in Guelph, ON. This role supports the General Manager in overseeing…
Added 1 hour ago
GC
Operations Supervisor (Full-time) - Ajax
Great Canadian Entertainment
Ajax, ON
- Full-time
…leadership of these departments under the general supervision of the Manager, Operations. Their primary role is to provide authorization and immediate leadership to staff operating in Cage,…
Added 1 hour ago
MG
Concierge
Mistral Group of Companies
ON · Brighton, Ontario
- Part-time
Reporting to the Assistant General Manager, the Concierge serves as the first point of contact for residents, guests, and staff, providing a welcoming and professional environment. This…
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
New Glasgow, NS
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 hours ago
PA
Fashion/Beauty Partnerships Assistant
PRE AI
Toronto, ON
- Full-time
We are looking for a Fashion/Beauty Partnerships Assistant to support our partnerships team in managing relationships with leading beauty and fashion brands. This role focuses on client…
Added 2 hours ago
Assistant Health & Safety Manager
Salit Steel
Toronto, ON
The Assistant Health & Safety Manager leads the overall health and safety strategy and programs across all steel fabrication facilities and active construction sites (including high-rise…
Added 2 hours ago
PH
Logistic Supervisor
Provincial Health Services Authority
Victoria, BC
- Full-time
Reporting to the Assistant Manager, Logistics, this position is responsible for the coordination of and workflow practices within the Logistics Department including supervising staff,…
Added 4 hours ago
M
Restaurant assistant manager
McDonald's
ON · Simcoe, ON
- Full-time
Added 4 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Beaumont, AB
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 4 hours ago
CG
Assistant Manager, Banquets & Catering
Compass Group Canada
Winnipeg, MB
- Full-time
…maintaining profitable operations with quality products and service levels. The Assistant Banquets & Catering Manager will be the liaison between the client and the Park Hospitality banquet…

Great Canadian Entertainment

Operations Supervisor (Full-time) - Ajax

Ajax, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 2 years of experience in gaming/ casino management;
Posting language: English
Posted: Nov 4, 2026

Original job description

Casino Ajax is seeking a Full-time Operations Supervisor!

This position is responsible for assisting, as required, with the planning and directing of site operations within the scope of Cage, Slots and Guest Services along with the overall leadership of these departments under the general supervision of the Manager, Operations. Their primary role is to provide authorization and immediate leadership to staff operating in Cage, Slots and Guest Services roles on a shift-to-shift basis. Above all, this position must lead by example to create Great Experiences and Memories for all guests and colleagues!

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values:

Helps create an engaged work environment by choosing positivity and fun, recognizing excellent performance and by caring about and supporting our team members every day;
Responsible for overseeing the Cage, Slots and Guest Services department and any applicable sign offs within this scope, during their shift
Provides leadership, direction, mentoring and performance management to the Cage, Slots and Guest Services departments or as assigned in the absence of an Operations Manager, while providing continuous coaching for success to achieve high performance
Assists in the implementation of the departmental strategic plans
Assists with de-escalating and addressing guest concerns.
Monitors and analyzes team member productivity, work skills and behaviours
Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and Regulators
Liaises and communicates effectively with all appropriate operational departments
Reporting irregularities and suspicious activities - financial or otherwise; reviewing and preparing incident reports
Ensures compliance of designated departments with policy and procedure, legislation, health and safety and other statutory regulations and programs including the AGCO
Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they become complaints
Administers the Collective Agreement and grievance discussions (where applicable)
Performs other duties as assigned or directed

Successful applicants will demonstrate the following qualifications:

Minimum 2 years of experience in gaming/ casino management;
Experience working in various departments within gaming an asset
Post-Secondary education in Business or Operations Management or suitable combination of education and experience.
Proven leadership skills and the ability to train and develop team members.
Ability to exceed internal and external guest expectations through timely, effective and service oriented communication.
A willingness to learn, develop and achieve new skills for personal and professional development.
Computer proficiency in MS Office
The ability to obtain and maintain registration as a Category 1 Gaming Assistant with AGCO
Ability to obtain SmartServe

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work and location will be based on operational needs. Ready to embark on your next adventure?

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More about this job

Responsibilities

Oversee Cage, Slots, and Guest Services operations during assigned shifts, providing staff authorization, leadership, coaching, and performance management. Support operational plans, resolve guest concerns, report irregularities, and ensure compliance with company policies, legislation, health and safety requirements, and AGCO regulations.

Requirements

Requires at least two years of gaming or casino management experience, leadership and team-development abilities, and strong service-oriented communication; experience across multiple gaming departments is an asset. Candidates need post-secondary education in Business or Operations Management or a suitable combination of education and experience, computer proficiency, and the ability to obtain and maintain AGCO Category 1 Gaming Assistant registration and SmartServe certification.

Skills

Leadership
Team Development
Performance Management
Coaching
Guest Service
Conflict De-escalation
Communication
Stakeholder Relations
Operational Planning
Incident Reporting
Regulatory Compliance
Problem-solving
Microsoft Office
Gaming Operations

Visa sponsorship

Not detected in the job text

Keywords

Casino Operations
Cage
Slots
Guest Services
Gaming Management
Shift Leadership
Operational Planning
Team Leadership
Coaching
Performance Management
Guest Relations
De-escalation
Incident Reports
Financial Irregularities
AGCO
Category 1 Gaming Assistant
SmartServe
Collective Agreement
Grievance Discussions
Health and Safety
Statutory Regulations
Microsoft Office

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