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Added 7 mins ago
MC
Stagiaire en affaires médicales / Medical Affairs Intern
Merck Canada
Kirkland, QC
- Internship
Added 7 mins ago
M
IT Reporting & Analytics Consultant-L2
Microserve
BC · British Columbia, Canada
- Contract
Lead or contribute to the integration, design and implementation of reporting and analytics solutions by gathering business requirements, evaluating technical options and recommending…
Added 7 mins ago
MC
Stagiaire en affaires médicales / Medical Affairs Intern
Merck Canada
Kirkland, QC
- Internship
Advanced Analysis, Planning, Implementation and Control skills
Added 7 mins ago
DD
Manager
Devon Dental Associates
Devon, AB
- Full-time
Excellent interpersonal, communication, and conflict-resolution skills, with the ability to lead teams and build positive working relationships.
Added 7 mins ago
W
Health Policy Advisor
WelcometoSSM
ON · Algoma, ON
- Full-time
…diversity and inclusion; and healthy public policy development, implementation and…
Added 7 mins ago
W
Manager of Financial Planning & Budgeting
WelcometoSSM
Sault Ste. Marie, ON
- Full-time
Lead Financial Excellence. Strengthen Community Outcomes.
Added 7 mins ago
MC
Stagiaire en affaires médicales / Medical Affairs Intern
Merck Canada
Toronto, ON · Greater Toronto Area, Canada
- Internship
Advanced Analysis, Planning, Implementation and Control skills
Added 7 mins ago
DC
Manager, Student Services
Douglas College
New Westminster, BC
- Full-time
…student services and/or student wellness) and will manage (lead, organize, and administer) programs and support services that complement students’ academic and career objectives at Douglas…
Added 37 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 52 mins ago
Assistant Store Manager - BOSS Laval
HB Canada, Inc.
Laval, QC
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 1 hour ago
MU
Manager, Stewardship & Gift Documentation
McMaster University
Hamilton, ON
- Full-time
Lead the development, review, negotiation, and finalization of all philanthropic gift documentation in accordance with Board of Governors' Execution of Instruments requirements and…
Added 1 hour ago
Assistant Store Manager - BOSS Mirabel
HB Canada, Inc.
Mirabel, QC
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 1 hour ago
M
Stagiaire en affaires médicales / Medical Affairs Intern
Merck
Toronto, ON · Kirkland, QC
- Full-time
Advanced Analysis, Planning, Implementation and Control skills
Added 1 hour ago
M
Stagiaire en affaires médicales / Medical Affairs Intern
Merck
Kirkland, QC
- Full-time
Added 2 hours ago
DA
Quality Engineer
DART Aerospace
Kirkland, QC
- Full-time
Support the maintenance, implementation, and continuous improvement of the facility's Quality Management System.
Added 2 hours ago
WH
Lead, WELLTrust Consent & Patient Experience Program
WELL Health Technologies Corp. (TSX: WELL)
Vancouver, BC
- $115,000 to $135,000 CAD / year
- Full-time
Position Title: Lead, WELLTrust Consent & Patient Experience Program
Added 2 hours ago
BH
Program Supervisor (Full-Time) - Founding Team
Bright Hope Childcare Centre Inc.
Hamilton, ON
- Full-time
As Program Supervisor, you will lead the development and implementation of BHCC's infant, toddler and preschool programs. You will work closely with the Executive Director and founding team…
Added 2 hours ago
UO
Senior Software Developer
University of Victoria
Victoria, BC
- Full-time
Experience in object–oriented design and implementation
Added 2 hours ago
OH
Senior Advisor, Clinical Cardiac
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
Lead the development, dissemination, and implementation of clinical resources, quality standards, policies, guidelines, and educational materials, ensuring they are evidence-based,…
Added 2 hours ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.
Added 3 hours ago
K
Field Service Engineer- Calgary, AB
Kinectrics
Calgary, AB
- Full-time
Lead or support project execution for advanced electrical testing / condition assessment primarily related to high-criticality low voltage (LV) and medium voltage (MV) electrical assets in…
Added 3 hours ago
PC
Manager, Financial Services, Digital Banking Operations, Consulting
PwC Canada
Toronto, ON
- Full-time
Lead the design and implementation of risk-and-control frameworks, including first-line-of-defence processes and controls.
Added 3 hours ago
A
WHS Specialist
Amazon
Sidney, BC
- Full-time
Safety Program Excellence & Implementation - Drive comprehensive safety programs through data-driven strategies. Lead daily safety audits, incident investigations, and risk assessments…
Added 3 hours ago
SQ
Manager Forecasting, Workforce Management
Sunlife Québec
Montreal, QC
- Full-time
We are looking for a versatile leader to lead the forecasting and capacity planning function within Canadian Operations. In this role, you will drive the development, implementation, and…
Added 3 hours ago
A
Microsoft Foundry Architect
Affinity
Vancouver, BC
- Contract
We are seeking a Microsoft Foundry Architect to lead the architecture, design, and hands-on implementation of enterprise AI solutions using Microsoft Foundry (formerly Azure AI Foundry).

Great Canadian Entertainment

Operations Supervisor (Full-time) - Ajax

Ajax, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum 2 years of experience in gaming/ casino management;
Posting language: English
Posted: Nov 4, 2026

Original job description

Casino Ajax is seeking a Full-time Operations Supervisor!

This position is responsible for assisting, as required, with the planning and directing of site operations within the scope of Cage, Slots and Guest Services along with the overall leadership of these departments under the general supervision of the Manager, Operations. Their primary role is to provide authorization and immediate leadership to staff operating in Cage, Slots and Guest Services roles on a shift-to-shift basis. Above all, this position must lead by example to create Great Experiences and Memories for all guests and colleagues!

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values:

Helps create an engaged work environment by choosing positivity and fun, recognizing excellent performance and by caring about and supporting our team members every day;
Responsible for overseeing the Cage, Slots and Guest Services department and any applicable sign offs within this scope, during their shift
Provides leadership, direction, mentoring and performance management to the Cage, Slots and Guest Services departments or as assigned in the absence of an Operations Manager, while providing continuous coaching for success to achieve high performance
Assists in the implementation of the departmental strategic plans
Assists with de-escalating and addressing guest concerns.
Monitors and analyzes team member productivity, work skills and behaviours
Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and Regulators
Liaises and communicates effectively with all appropriate operational departments
Reporting irregularities and suspicious activities - financial or otherwise; reviewing and preparing incident reports
Ensures compliance of designated departments with policy and procedure, legislation, health and safety and other statutory regulations and programs including the AGCO
Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they become complaints
Administers the Collective Agreement and grievance discussions (where applicable)
Performs other duties as assigned or directed

Successful applicants will demonstrate the following qualifications:

Minimum 2 years of experience in gaming/ casino management;
Experience working in various departments within gaming an asset
Post-Secondary education in Business or Operations Management or suitable combination of education and experience.
Proven leadership skills and the ability to train and develop team members.
Ability to exceed internal and external guest expectations through timely, effective and service oriented communication.
A willingness to learn, develop and achieve new skills for personal and professional development.
Computer proficiency in MS Office
The ability to obtain and maintain registration as a Category 1 Gaming Assistant with AGCO
Ability to obtain SmartServe

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work and location will be based on operational needs. Ready to embark on your next adventure?

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More about this job

Responsibilities

Oversee Cage, Slots, and Guest Services operations during assigned shifts, providing staff authorization, leadership, coaching, and performance management. Support operational plans, resolve guest concerns, report irregularities, and ensure compliance with company policies, legislation, health and safety requirements, and AGCO regulations.

Requirements

Requires at least two years of gaming or casino management experience, leadership and team-development abilities, and strong service-oriented communication; experience across multiple gaming departments is an asset. Candidates need post-secondary education in Business or Operations Management or a suitable combination of education and experience, computer proficiency, and the ability to obtain and maintain AGCO Category 1 Gaming Assistant registration and SmartServe certification.

Skills

Leadership
Team Development
Performance Management
Coaching
Guest Service
Conflict De-escalation
Communication
Stakeholder Relations
Operational Planning
Incident Reporting
Regulatory Compliance
Problem-solving
Microsoft Office
Gaming Operations

Visa sponsorship

Not detected in the job text

Keywords

Casino Operations
Cage
Slots
Guest Services
Gaming Management
Shift Leadership
Operational Planning
Team Leadership
Coaching
Performance Management
Guest Relations
De-escalation
Incident Reports
Financial Irregularities
AGCO
Category 1 Gaming Assistant
SmartServe
Collective Agreement
Grievance Discussions
Health and Safety
Statutory Regulations
Microsoft Office

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