Systems Engineer-GCGCON

Position Summary:

Under the general direction of the Manager, Systems and Infrastructure, the System Engineer is a senior level hands-on technical leader responsible for the architecture, design, implementation, and ongoing operation of enterprise grade server and systems infrastructure in a multi-site, 24x7 environment. The System Engineer combines deep technical expertise with system architecture ownership, ensuring infrastructure solutions are secure, resilient, scalable, and operationally sustainable across geographically distributed locations. This role acts as the primary systems architect for their assigned domains, translating business and operational requirements into detailed technical designs and leading those designs through implementation and lifecycle support.

Working within a large IT team, the System Engineer diagnoses and resolves complex technical issues; proactively monitors, optimizes, automates, and patches systems; and builds and deploys new virtual and physical platforms on premises and hybrid multi cloud environments.

Key Accountabilities:

Infrastructure Operations & Technical Support

• Responsible for the administration, maintenance, configuration, monitoring, and troubleshooting of assigned systems and infrastructure, including cloud platforms, servers, storage, virtualization, Active Directory, Microsoft Azure and Office 365, endpoint management, databases, disaster recovery technologies, security tools, and virtual desktop environments.
• Perform regular system optimization and maintenance activities including patching, upgrades, configuration management, and performance tuning.
• Provide tier-3 escalation support and troubleshooting, resolving complex infrastructure, hardware, software, and operating system issues.
• Participate in after-hours on-call rotation and works non-standard hours as required, with accountability for ensuring systems are architected to be stable, supportable, and recoverable.

Systems Architecture & Infrastructure Design

• Own the system architecture for assigned infrastructure domains, including defining standards, reference architectures, design patterns, and technical roadmaps.
• Design, implement, and support systems that meet the demands of a 24x7, mission-critical, multi-site operation, with emphasis on high availability, resiliency, fault tolerance, and recoverability.
• Lead requirements gathering, architecture, technical design, and deployment of new systems and major enhancements in collaboration with the System Manager, IT peers, and business stakeholders.
• Act as technical lead and systems architect on small and large IT initiatives, providing design authority and implementation guidance.

• Define and implement standardized architectures and configurations across multiple sites to ensure consistency, reliability, and simplified operational support.

Security, Resiliency & Business Continuity:

• Ensure monitoring, alerting, backup, disaster recovery, and security controls are designed into all solutions and aligned with operational and business continuity requirements.
• Participate in disaster recovery testing exercises and contribute to business continuity planning for business-critical systems.
• Analyze recurring incidents and outages to identify architectural or design improvements and lead remediation efforts to reduce future operational risk.

• Identify opportunities for continuous improvement and modernization, proposing solutions that improve reliability, security, and operational efficiency.

Technical Leadership & Collaboration

• Provide technical leadership and guidance across infrastructure projects, operational initiatives, and modernization efforts.
• Mentor and support System Administrators, promoting best practices, knowledge sharing, and consistent engineering standards.
• Collaborate with IT peers, leadership, vendors, and business stakeholders to deliver reliable, scalable, and secure infrastructure solutions

Change Management & Governance

• Submit and manage change requests, including implementation, testing, communication, and back-out planning, following ITIL best practices.
• Lead change management and CAB processes, providing technical and architectural review of proposed changes.
• Ensure infrastructure solutions align with enterprise standards, operational requirements, and governance frameworks.
• Create and maintain accurate system, architecture, and operational documentation and knowledge base articles.

Educational and Functional Requirements:

• 7–10+ years of progressive experience in system administration and enterprise infrastructure roles, including demonstrated responsibility for system design and architecture.
• Demonstrated experience in systems architecture, technical design, and solution implementation.
• Proven experience and advanced working knowledge of a majority of the following in an enterprise environment: o Virtualization platforms such as VMware ESXi and Nutanix AHV o Microsoft Windows Server operating systems o Enterprise server hardware (e.g., Dell PowerEdge, Lenovo ThinkSystem, Nutanix HCI) o Microsoft Active Directory services (DNS, DHCP, Group Policy) o Cloud platforms such as Microsoft Azure, AWS, or Google Cloud o Azure AD, Office 365, and identity technologies (SSO, MFA, Conditional Access) o Disaster recovery and replication technologies (e.g., Zerto, Nutanix Metro) o Citrix Virtual Apps and Desktops o PowerShell scripting and automation tools o Endpoint management platforms (MECM, Intune) o Infrastructure monitoring tools (e.g., SolarWinds, Dynatrace, Datadog)

• Industry certifications (Microsoft, Azure/AWS, Citrix, Nutanix, ITIL) are considered an asset.

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you? 

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!