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Added 6 mins ago
W
Senior Group Director, People Operations
Worley
Edmonton, AB · Calgary, AB
- Full-time
Reporting to the Chief People Officer, you will lead the People and organisation agenda for Worley’s Major Projects & Programs group. You will translate business, portfolio and project…
Added 6 mins ago
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Sr. Manager of Projects Controls - Canada
Vale
Canada
- Full-time
…Feasibility Studies (FS). The successful candidate will ensure the integration of estimating, cost control, planning, risk management, and performance management disciplines, enabling…
Added 6 mins ago
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Sr ASIC Design Verification Engineer, Low Power AI
Qualcomm
Markham, ON
- Full-time
Qualcomm Technologies Audio AI products are designed to offer premium wireless connectivity, high levels of integration, immersive sound quality, and on-device AI for smart audio and…
Added 19 mins ago
LH
2600002764 - Director Regional Nephrology & Diabetes
Lakeridge Health
Oshawa, ON
- Internship
…Lakeridge Health and the Ontario Renal Plan 4 that advance integration and enhanced coordination of care. Using a collaborative team approach, the Director will ensure the progression of an…
Added 32 mins ago
SC
Wet Utilities Engineer (P.Eng)
SYSTRA Canada
Toronto, ON
- Full-time
…including water main relocation and sizing, drainage systems, and integration with roadway rehabilitation and reconstruction activities. Work is delivered within public‑sector and regulated…
Added 32 mins ago
TU
Junior Data Coordinator
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Reporting to the Team Lead, Data Management, the Digital Solutions Junior Data Coordinator will be an integral part of the team by managing, developing, maintaining and enhancing data…
Added 48 mins ago
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QA Lead – ITSM
Microserve
BC · British Columbia, Canada
- Contract
Lead client-side oversight of System Integration Testing (SIT), functional testing, regression testing, and end-to-end testing.
Added 1 hour ago
TT
Staff Product Manager, Core Primitives
Temporal Technologies
Canada
- Full-time
You’ll partner with the product portfolio lead to align your charter with broader platform priorities, and with engineering and SDK leads to turn strategy into coherent behavior across…
Added 1 hour ago
MC
Senior Pension & Benefits Specialist
Mercedes-Benz Canada
Mississauga, ON
- $82,909 to $114,000 CAD / year
- Full-time
Lead pension and benefits audits, internal controls (ICS) activities and governance reporting. Ensure the administration of pension and benefits programs comply with legislative, regulatory…
Added 1 hour ago
EA
Corporate Controller
EarthDaily Analytics
Vancouver, BC
- $160,000 to $194,000 CAD / year
- Full-time
…FP&A, and EarthDaily’s ownership group, the Controller will lead a team of 15+ accounting professionals across multiple countries and oversee a highly complex, multi-entity, multi-currency…
Added 1 hour ago
MP
Electrical Engineer
Master Power
Richmond Hill, ON
- Full-time
Master Power is seeking an experienced, licensed Professional Engineer (P.Eng.) to support and lead electrical engineering activities across a range of power generation, power distribution,…
Added 1 hour ago
CG
Software Engineer III - Financial Services
Cover Genius
Vancouver, BC
- $115,000 to $145,000 CAD / year
- Full-time
Participate in technical discovery for partner integrations - drafting architecture proposals, helping define integration approaches, and contributing code to platform services as needed.
Added 1 hour ago
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Director EIAM Strategy &Technical Product Management (Global Security)
RBC
Toronto, ON · Vancouver, BC
- Full-time
…resourcing and bandwidth context that include IAM engineering, integration and application support, operations and program…
Added 1 hour ago
FT
Senior Workday Functional Specialist
Fanshawe Toronto@ILAC
London, ON
- Full-time
Lead the functional design, process mapping, and configuration of assigned Workday modules and related business processes to ensure alignment with institutional goals
Added 1 hour ago
CO
Manager, Data & Analytics
City of Leduc
Prince George, BC · Civic Centre
- Full-time
You will lead a multidisciplinary team across GIS, Data Science, and Business Intelligence to ensure that data is used confidently, responsibly, and effectively. Your mission is to move the…
Added 1 hour ago
TT
Senior Software Engineer, Observability
Temporal Technologies
Canada
- Full-time
Lead the end-to-end Software Development Lifecycle: goals & requirements solicitation, design & review, implementation, operationalization & deployment, support & maintenance.
Added 1 hour ago
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Senior Platform Lead
Affinity
Vancouver, BC
- Contract
On behalf of our client, Affinity is seeking a Senior Platform Lead. The successful candidate will lead platform, integration, automation, and cloud infrastructure initiatives while…
Added 1 hour ago
M
Research Scientist – Computer Vision (Body Pose Detection)v1
Mecka.ai
Richmond Hill, ON
- $150,000 to $200,000 USD / year
- Full-time
…dynamic motion. Beyond these core pillars, you will serve as a lead problem-solver for emergent perception challenges as our hardware and downstream robotics needs…
Added 1 hour ago
Sr. Mechanical Engineer
Enerflex Ltd
Calgary, AB
The Senior Mechanical Engineer is a hands-on technical lead responsible for the mechanical engineering of modular process and water-treatment equipment packages from proposal and concept…
Added 1 hour ago
Director, Communications
Trans Mountain
Calgary, AB
Lead the development and execution of integrated communications strategies across all phases of the project lifecycle, ensuring communications programs support project objectives,…
Added 1 hour ago
Director, Government & External Relations
Trans Mountain
Vancouver, BC
Lead the Pacific Link External Relations strategy and roadmap, adapting priorities to project milestones, stakeholder needs, and external developments.
Added 2 hours ago
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HVAC Designer
Honeywell
Markham, ON
- Full-time
…customers and internal teams to ensure successful application and integration of Honeywell technologies, contributing to the growth and success of our…
Added 2 hours ago
1
Senior Corporate Legal Counsel, Operations
123Dentist
Toronto, ON
- $170,000 to $190,000 CAD / year
- Full-time
Lead complex corporate legal matters, including real estate (leases, renewals, and extensions), employment (contract drafting and disputes), corporate secretarial and governance, commercial…
Added 2 hours ago
O
Senior Product Marketing Manager
Overstory
Canada
- Full-time
Lead pricing, packaging, and GTM strategy for new and existing products, including custom deals with complex, multi-stakeholder buying dynamics.
Added 2 hours ago
O
Exam Development Program Manager, NetSuite Certification
Oracle
Canada
- Internship
We are seeking a highly organized, detail-oriented Program Manager to lead the development, maintenance, and continuous improvement of certification exams and related credentials. This role…

Closed listing

Great Gulf

Director, Customer Care

Toronto, ON, Canada

Pay Range: $100,000 – $125,000 · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Pay Range: $100,000 – $125,000
Job type: Full-time
Closing date: Aug 23, 2026
Experience: 10+ years of experience in customer care or warranty management within the Ontario residential construction industry
Posting language: English
Posted: Jul 24, 2026

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Original job description

Archived listing. The details below describe a past opening.

Great Gulf is seeking a Director, Customer Care in Toronto, Ontario to lead and elevate our approach to homeowner care across our residential portfolio, with a strong focus on low-rise communities (single detached, semi-detached, and townhomes).

This role is responsible for delivering a best-in-class customer journey – from purchase through post-occupancy – ensuring our commitment to quality, design, and community is reflected at every stage of the homeowner experience.

Operating within Great Gulf’s fully integrated development platform, including its proprietary Dynamic Builder system, this role offers a unique opportunity to drive alignment between construction delivery and customer care, enhancing quality, efficiency, and overall homeowner satisfaction.

Key Responsibilities

Leadership & Team Development

Lead, mentor, and develop the Customer Care team, fostering a culture of accountability, responsiveness, and service excellence
Establish clear performance expectations, KPIs, and service standards
Provide oversight of all customer care functions across projects, ensuring consistency and quality of service delivery
Build and optimize team structure, workflows, and resource allocation to support a growing low-rise portfolio

Customer Experience & Escalations

Oversee the end-to-end homeowner journey, from purchase through post-occupancy
Act as the primary customer liaison for escalated or complex homeowner matters
Manage escalations professionally, turning challenging warranty situations into positive customer outcomes
Drive improvements in customer satisfaction metrics (e.g., Avid Ratings or equivalent)

Warranty, Compliance & Delivery

Oversee and ensure compliance with TARION warranty requirements, including PDIs, 30-Day, Year-End, and Second-Year forms, and conciliation processes
Ensure alignment with HRCA regulatory requirements and evolving industry standards
Provide oversight of deficiency management, including identification, tracking, scheduling, and resolution
Apply working knowledge of the Ontario Building Code as it relates to deficiencies and warranty obligations

Dynamic Builder Integration

Oversee the Customer Care module within Great Gulf’s Dynamic Builder platform, ensuring accurate tracking of deficiencies, service requests, and homeowner interactions
Partner with Construction teams operating within Dynamic Builder to align construction delivery, quality standards, and customer care outcomes
Leverage platform data to identify trends, monitor trade performance, and improve service delivery

Cross-Functional Collaboration

Work closely with Construction, Sales, Development, and Legal teams to ensure a seamless transition from construction to occupancy
Collaborate with site supervisors and trade partners on deficiency resolution and scheduling
Partner with Sales teams on closing coordination and homeowner expectations
Engage Legal counsel on escalated claims, conciliations, and risk management as required

Operations & Continuous Improvement

Build and refine processes for scheduling, deficiency tracking, trade coordination, and resolution timelines
Implement and optimize homeowner portal systems (e.g., Avid, NewStar, or similar platforms)
Standardize best practices across projects to ensure consistency and efficiency

Reporting & Performance Management

Track and report on key metrics, including open deficiencies, response times, trade performance, customer satisfaction, and TARION conciliations
Provide regular updates to senior leadership on trends, risks, and opportunities
Use data-driven insights to inform decision-making and continuous improvement initiatives

Education, Experience, And Qualifications

10+ years of experience in customer care or warranty management within the Ontario residential construction industry
Minimum 5 years in a leadership role managing customer care teams
Direct experience with low-rise residential product (single detached, semi-detached, townhomes) is essential
Strong knowledge of TARION Warranty Corporation processes, including PDIs, 30-Day, Year-End, and Second-Year forms, and conciliation management
Familiarity with HRCA requirements and Ontario regulatory environment
Working knowledge of the Ontario Building Code as it relates to deficiencies and warranty work
Proven experience managing teams of coordinators, technicians, and trade partners
Experience implementing and optimizing customer care systems and homeowner portals (Avid, NewStar, or similar)
Demonstrated ability to improve customer satisfaction metrics and manage escalations effectively
Strong communication, stakeholder management, and reporting skills
Ability to operate cross-functionally with Construction, Sales, and Legal teams
Highly organized with a data-driven and process-oriented mindset
We’re embracing AI across our business. You don’t need to be an expert, but curiosity and hands-on experience with AI tools will be viewed as a real plus

Physical Requirements

Ability to travel to project sites, presentation centres, and meeting locations as required

Compensation

Pay Range: $100,000 – $125,000

Vacancy Status

Replacement

Why Join Great Gulf?

Opportunity to work for a leading real estate development company
Exciting projects and challenging opportunities to develop high-profile residential, commercial, and mixed-use developments
Competitive salary and benefits package
Dynamic and collaborative work environment
Commitment to sustainability and social responsibility

Interested?

We encourage you to apply even if you don’t meet every qualification. If you’re the right candidate, we’ll support your growth and help you learn along the way.

Apply today and help us build what’s next.

Great Gulf Group of Companies is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Indigenous Peoples, and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Great Gulf Group of Companies will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise Human Resources.

To be eligible to apply for this position you must be legally entitled to work in Canada. We do not accept international applicants without a valid work permit. We thank all applicants for their interest. Only successful candidates will be contacted.

Please note that all hiring decisions are made directly by our team. We do not rely on automated AI screening tools in our recruitment process.

About employer

More about this job

Responsibilities

Lead and develop the Customer Care team to deliver a best-in-class homeowner journey from purchase through post-occupancy. Oversee warranty compliance, deficiency management, and the integration of the Dynamic Builder platform to improve construction quality and homeowner satisfaction.

Requirements

Requires over 10 years of experience in Ontario residential customer care or warranty management, with at least 5 years in a leadership role. Must have direct experience with low-rise products and a strong working knowledge of TARION processes and the Ontario Building Code.

Skills

Customer Care Management
Warranty Management
Tarion Compliance
Low-Rise Residential Construction
Team Leadership
Escalation Management
Ontario Building Code
Deficiency Management
Stakeholder Management
KPI Tracking
Process Optimization
Cross-Functional Collaboration
HRCA Regulatory Knowledge
Customer Satisfaction Metrics
Dynamic Builder Platform
Reporting

Benefits

Competitive salary and benefits package

Visa sponsorship

Not detected in the job text

Keywords

Tarion
Ontario Building Code
HRCA
Low-Rise Residential
Dynamic Builder
Avid
NewStar
PDI
Deficiency Tracking
Warranty Management
Customer Journey
Homeowner Portal
Conciliation
Construction Delivery
KPIs
Residential Portfolio
Stakeholder Management
AI Tools

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