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Added 2 mins ago
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Apps Dev Tech Lead Analyst - C13 - MISSISSAUGA
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 31 mins ago
E
Strategy & Operations Lead
eBay
Toronto, ON
- Full-time
At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around…
Added 46 mins ago
SI
Content Lead, Social
Scribd, Inc.
Toronto, ON · Vancouver, BC
- Full-time
…are, who's in front of the camera, etc. This is a hands-on senior role. You'll finesse the strategy and then go make the…
Added 1 hour ago
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Deals - Deal Valuation - Senior Associate
PwC
Toronto, ON
- Full-time
As a Valuations Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 1 hour ago
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Manager, Machine Learning Engineering - Agent Factory
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
Agent Factory is where Workday’s next chapter gets built. We’re forming small, senior, cross-functional AI teams that bring together product leaders, machine learning engineers, and…
Added 3 hours ago
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Lead Full Stack Developer, Vice President
Citi
Mississauga, ON
- Full-time
The Lead Full Stack Developer will join Client Technology - a business-focused engineering division within Services Markets Banking (SMB) - where you will design and deliver…
Added 3 hours ago
ES
Senior ServiceNow Architect
EPAM Systems
Canada
- Full-time
…design, implementation, and scaling of our enterprise ServiceNow platform. In this role, you will bridge the gap between business strategy and technical execution, defining the…
Added 3 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 3 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 3 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 3 hours ago
KI
Java Developer
KYYBA Inc
ON · Ontario, Canada
- Contract
Design, develop, test, and maintain TOP platform components under the guidance of senior engineers. Build and integrate REST APIs, backend services, data-processing functions, and…
Added 3 hours ago
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Data & Analytics Leader- Consulting/Managing Partner) (CDO Like ) : Toronto, ON : Hybrid
AceStack
Toronto, ON
- Full-time
Demonstrates deeper understanding of Data Engineering, including ETL/ELT, data integration, APIs, data quality, orchestration, observability, DataOps, and platform engineering.
Added 4 hours ago
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GEO Specialist
Foundation
Remote, Canada
- Remote
Plan platform-native content that earns upvotes & citation - understanding what Reddit culture demands vs. what traditional marketing assumes.
Added 5 hours ago
HA
Senior Product Manager
Hridayananda Advisory
Toronto, ON
- Full-time
We are looking for a Senior Product Manager with 5-8 years of experience to own and drive a new AI-powered document intelligence product line at company, the leading Claims Intelligence…
Added 6 hours ago
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Senior Manager of Software Engineering
Morningstar
Toronto, ON
- Full-time
Partner closely with Product Management to shape roadmaps, clarify priorities, and balance near-term needs with platform modernization.
Added 14 hours ago
OI
Senior Full-Stack Developer
Odaia Intelligence Inc.
Remote, Canada
- Full-time
- Remote
We're looking for a Senior Full-Stack Developer to join our engineering team! You'll work across the full stack to design, build, and ship features that directly impact how pharma…
Added 15 hours ago
Sr. Solution Architect
Rogers Communications
Brampton, ON · Calgary, AB
Act as a senior technical partner to business stakeholders, architects, engineers, data science, analytics, security, governance, and platform teams.
Added 16 hours ago
ES
Lead AI Engineer
EPAM Systems
Canada
- Full-time
…team building a next-generation AI-powered financial assistant platform. In this role, you will work closely with sophisticated global institutional clients and business users to rapidly…
Added 17 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 17 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 17 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 19 hours ago
K
Senior Product Manager, Integrations
Kindsight
Remote, Canada
- $105,000 to $140,000 CAD / year
- Full-time
- Remote
…in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. With…
Added 19 hours ago
K
Senior Director, Solutions Engineering
Kindsight
Remote, Canada
- $240,000 to $280,000 CAD / year
- Full-time
- Remote
The Senior Director ensures Kindsight delivers compelling, accurate, tailored, and timely product demonstrations, RFP/RFI/RFQ responses, and technical engagements that clearly map platform…
Added 19 hours ago
IC
Cloud Infrastructure & DevSecOps Engineer
InfoTrack Canada
Toronto, ON
- $130,000 to $150,000 CAD / year
…Canada. You will unblock critical environment work, accelerate developer velocity through faster builds and reproducible environments, and provide same-timezone incident response for…
Added 19 hours ago
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Software Developer - Frontend (Intermediate to Senior)
Xanadu
Toronto, ON
- Full-time
As a Software Developer, you will help build out the pennylane.ai ecosystem of products. The goal of pennylane.ai is to help pioneer quantum software development as a discipline and spread…

Closed listing

Great Gulf

Director, Customer Care

Toronto, ON, Canada

Pay Range: $100,000 – $125,000 · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Pay Range: $100,000 – $125,000
Job type: Full-time
Closing date: Aug 23, 2026
Experience: 10+ years of experience in customer care or warranty management within the Ontario residential construction industry
Posting language: English
Posted: Jul 24, 2026

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Original job description

Archived listing. The details below describe a past opening.

Great Gulf is seeking a Director, Customer Care in Toronto, Ontario to lead and elevate our approach to homeowner care across our residential portfolio, with a strong focus on low-rise communities (single detached, semi-detached, and townhomes).

This role is responsible for delivering a best-in-class customer journey – from purchase through post-occupancy – ensuring our commitment to quality, design, and community is reflected at every stage of the homeowner experience.

Operating within Great Gulf’s fully integrated development platform, including its proprietary Dynamic Builder system, this role offers a unique opportunity to drive alignment between construction delivery and customer care, enhancing quality, efficiency, and overall homeowner satisfaction.

Key Responsibilities

Leadership & Team Development

Lead, mentor, and develop the Customer Care team, fostering a culture of accountability, responsiveness, and service excellence
Establish clear performance expectations, KPIs, and service standards
Provide oversight of all customer care functions across projects, ensuring consistency and quality of service delivery
Build and optimize team structure, workflows, and resource allocation to support a growing low-rise portfolio

Customer Experience & Escalations

Oversee the end-to-end homeowner journey, from purchase through post-occupancy
Act as the primary customer liaison for escalated or complex homeowner matters
Manage escalations professionally, turning challenging warranty situations into positive customer outcomes
Drive improvements in customer satisfaction metrics (e.g., Avid Ratings or equivalent)

Warranty, Compliance & Delivery

Oversee and ensure compliance with TARION warranty requirements, including PDIs, 30-Day, Year-End, and Second-Year forms, and conciliation processes
Ensure alignment with HRCA regulatory requirements and evolving industry standards
Provide oversight of deficiency management, including identification, tracking, scheduling, and resolution
Apply working knowledge of the Ontario Building Code as it relates to deficiencies and warranty obligations

Dynamic Builder Integration

Oversee the Customer Care module within Great Gulf’s Dynamic Builder platform, ensuring accurate tracking of deficiencies, service requests, and homeowner interactions
Partner with Construction teams operating within Dynamic Builder to align construction delivery, quality standards, and customer care outcomes
Leverage platform data to identify trends, monitor trade performance, and improve service delivery

Cross-Functional Collaboration

Work closely with Construction, Sales, Development, and Legal teams to ensure a seamless transition from construction to occupancy
Collaborate with site supervisors and trade partners on deficiency resolution and scheduling
Partner with Sales teams on closing coordination and homeowner expectations
Engage Legal counsel on escalated claims, conciliations, and risk management as required

Operations & Continuous Improvement

Build and refine processes for scheduling, deficiency tracking, trade coordination, and resolution timelines
Implement and optimize homeowner portal systems (e.g., Avid, NewStar, or similar platforms)
Standardize best practices across projects to ensure consistency and efficiency

Reporting & Performance Management

Track and report on key metrics, including open deficiencies, response times, trade performance, customer satisfaction, and TARION conciliations
Provide regular updates to senior leadership on trends, risks, and opportunities
Use data-driven insights to inform decision-making and continuous improvement initiatives

Education, Experience, And Qualifications

10+ years of experience in customer care or warranty management within the Ontario residential construction industry
Minimum 5 years in a leadership role managing customer care teams
Direct experience with low-rise residential product (single detached, semi-detached, townhomes) is essential
Strong knowledge of TARION Warranty Corporation processes, including PDIs, 30-Day, Year-End, and Second-Year forms, and conciliation management
Familiarity with HRCA requirements and Ontario regulatory environment
Working knowledge of the Ontario Building Code as it relates to deficiencies and warranty work
Proven experience managing teams of coordinators, technicians, and trade partners
Experience implementing and optimizing customer care systems and homeowner portals (Avid, NewStar, or similar)
Demonstrated ability to improve customer satisfaction metrics and manage escalations effectively
Strong communication, stakeholder management, and reporting skills
Ability to operate cross-functionally with Construction, Sales, and Legal teams
Highly organized with a data-driven and process-oriented mindset
We’re embracing AI across our business. You don’t need to be an expert, but curiosity and hands-on experience with AI tools will be viewed as a real plus

Physical Requirements

Ability to travel to project sites, presentation centres, and meeting locations as required

Compensation

Pay Range: $100,000 – $125,000

Vacancy Status

Replacement

Why Join Great Gulf?

Opportunity to work for a leading real estate development company
Exciting projects and challenging opportunities to develop high-profile residential, commercial, and mixed-use developments
Competitive salary and benefits package
Dynamic and collaborative work environment
Commitment to sustainability and social responsibility

Interested?

We encourage you to apply even if you don’t meet every qualification. If you’re the right candidate, we’ll support your growth and help you learn along the way.

Apply today and help us build what’s next.

Great Gulf Group of Companies is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Indigenous Peoples, and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Great Gulf Group of Companies will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise Human Resources.

To be eligible to apply for this position you must be legally entitled to work in Canada. We do not accept international applicants without a valid work permit. We thank all applicants for their interest. Only successful candidates will be contacted.

Please note that all hiring decisions are made directly by our team. We do not rely on automated AI screening tools in our recruitment process.

About employer

More about this job

Responsibilities

Lead and develop the Customer Care team to deliver a best-in-class homeowner journey from purchase through post-occupancy. Oversee warranty compliance, deficiency management, and the integration of the Dynamic Builder platform to improve construction quality and homeowner satisfaction.

Requirements

Requires over 10 years of experience in Ontario residential customer care or warranty management, with at least 5 years in a leadership role. Must have direct experience with low-rise products and a strong working knowledge of TARION processes and the Ontario Building Code.

Skills

Customer Care Management
Warranty Management
Tarion Compliance
Low-Rise Residential Construction
Team Leadership
Escalation Management
Ontario Building Code
Deficiency Management
Stakeholder Management
KPI Tracking
Process Optimization
Cross-Functional Collaboration
HRCA Regulatory Knowledge
Customer Satisfaction Metrics
Dynamic Builder Platform
Reporting

Benefits

Competitive salary and benefits package

Visa sponsorship

Not detected in the job text

Keywords

Tarion
Ontario Building Code
HRCA
Low-Rise Residential
Dynamic Builder
Avid
NewStar
PDI
Deficiency Tracking
Warranty Management
Customer Journey
Homeowner Portal
Conciliation
Construction Delivery
KPIs
Residential Portfolio
Stakeholder Management
AI Tools

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