Find work in Canada.

486,696 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
A
Western Canada Aquatic Discipline Lead
AECOM
Burnaby, BC
- $120,000 to $160,000 CAD / year
- Full-time
AECOM Burnaby is seeking an experienced Aquatic Discipline Lead for Western Canada to support our EPP Ecology and Permitting team. In this role, you will be the go-to expert for aquatic…
Added 56 mins ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.
Added 56 mins ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11743
Added 56 mins ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11742
Added 56 mins ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11737
Added 56 mins ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11743
Added 56 mins ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11737
Added 56 mins ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11742
Added 1 hour ago
TC
Full Stack Software Developer (Java/React) - Technical Lead
TECH4SOFT Consulting
Toronto, ON
- Full-time
We are seeking an experienced and driven Full Stack Software Developer (Java/React) to fill a Technical Lead role supporting one of our public service clients. This is a high-impact…
Added 1 hour ago
PG
Plant Manager-Manufacturing
Pangeo Group
Vaughan, ON
- $150,000 to $190,000 CAD / year
- Full-time
Lead cross-functional teams on key customers, key programs, and key process development, solving the hard technical problems and building the plant's capability and competitive advantage.
Added 1 hour ago
C
Senior Proposal Writer
CallTower
Ottawa, ON
- Full-time
Lead end-to-end RFP/RFI responses, including strategy, messaging, and positioning
Added 2 hours ago
AC
Senior Manager, Canadian Corporate Tax
ACCA Careers
Markham, ON
- Full-time
Lead multiple client facing engagement teams responsible for the completion of tax engagements and the preparation of tax returns (and other compliance slips)
Added 2 hours ago
AC
Manager, U.S. Corporate Tax
ACCA Careers
Toronto, ON
- Full-time
Lead multiple client facing engagement teams responsible for the completion of U.S. corporate tax engagements involving advice on tax planning opportunities, tax minimization strategies,…
Added 2 hours ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
We are seeking an experienced Director, FinOps (Cloud Financial Management) to build, lead, and mature an enterprise FinOps program focused on delivering measurable and sustainable cloud…
Added 2 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
…with the ability to confidently communicate with and provide technical support to customers in both…
Added 2 hours ago
I
Principal Data Architect, FSI
Infostrux
Toronto, ON
- Full-time
You’ll lead project teams assembled per engagement, setting technical direction and carrying proven patterns forward
Added 2 hours ago
I
Data Governance Architect
Infostrux
Toronto, ON
- Full-time
As a Data Governance Architect at Infostrux, you will own the delivery of a data governance workstream from end to end, leading a team of data governance associates, specialists, and…
Added 2 hours ago
A
Fit Technician
Ardene
Laval, QC
- Full-time
We are looking for a Fit Technician to join our team! The candidate for this role will be responsible for technical aspects of the styles, prepare and organize fit samples. The Fit…
Added 2 hours ago
A
Senior IT Business Analyst
Ardene
Laval, QC
- Full-time
…collaborative, and highly organized, with the ability to independently lead initiatives from business needs through successful…
Added 2 hours ago
AP
Operations Delivery Director
Allianz Partners
Cambridge, ON
- Full-time
As Operations Delivery Director you will be responsible for driving operational excellence, developing high-performing leaders and teams, and ensuring service, quality, and productivity…
Added 2 hours ago
HT
IT Manager
Hammehr Talent Consultants
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The IT Manager will lead a small IT function, combining strategic planning and systems implementation with hands-on responsibility for infrastructure, cybersecurity, and technical…
Added 2 hours ago
BV
Infrastructure Analyst - Business Analyst II
Bow Valley College
Calgary, AB
- Full-time
…college-wide IT infrastructure services. The successful candidate will lead requirements gathering and analysis for ITS-led initiatives, working closely with internal stakeholders,…
Added 2 hours ago
FO
Data Advisor
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
…loans management system (GLMS), that support better program delivery, monitoring, and…
Added 2 hours ago
FO
Director, Business Development and Network Engagement
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Provide strategic oversight and lead multidisciplinary proposal development teams and collaborate with technical specialists, program teams, Finance, Monitoring and Evaluation,…
Added 2 hours ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking a skilled, analytical, and solutions-oriented Supervisor, Scheduling to lead the effective operation and ongoing improvement of our Scheduling Department.

Greater Toronto Airports Authority

Manager, Experience Development

Toronto, ON, L5P 1B2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you?

An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Associate Director, Passenger Programs and Experience, the Manager, Experience Development drives transformation of the passenger journey by embedding customer experience principles across Toronto Pearson’s physical and digital environments. The role brings our Concept of Experience to life by translating its vision into integrated, intuitive and distinctly Toronto Pearson experiences. By leveraging emerging technologies and experience-led solutions, the Manager reduces friction, responds to evolving passenger needs and advances customer experience and commercial objectives. Working across the organization and with external partners, the role turns strategic priorities and customer insights into measurable outcomes.

As a Manager, Experience Development you will:

Lead cross-functional initiatives that reduce customer friction and improve critical moments across the end-to-end passenger journey.
Champion the customer perspective, using insights and evidence-based recommendations to influence priorities, investment decisions and business outcomes.
Apply human-centered design to uncover passenger needs, behaviours and pain points, translating insights into innovative physical and digital solutions.
Develop and maintain customer journey maps, identifying opportunities for experience improvement, technology enablement, commercial value and digital experience solutions.
Translate customer experience and commercial strategies into action, defining clear problem statements, business requirements, use cases, user stories and success measures.
Shape the passenger experience technology roadmap in partnership with IT Product Management, balancing customer impact, commercial value, operational needs and technical feasibility.
Embed customer experience principles across physical and digital touchpoints, including terminal infrastructure and passenger-facing technology.
Identify emerging opportunities by leveraging customer research, satisfaction and operational data, analytics, benchmarking and trends across CX, digital, loyalty and retail.
Build compelling business cases for experience and commercial initiatives, articulating customer impact, revenue potential, costs, risks and measurable business value.
Bring diverse stakeholders together across operations, commercial, IT, facilities, planning, marketing and external partners to align priorities and successfully delivery programs.
Lead customer experience initiatives from research and concept to development through implementation and performance measurement.

This is the role for you, if you have:

Post-secondary education in business management, aviation management, information technology, marketing or a related discipline.
At least five years of experience in an airport or similarly complex environment serving a large and diverse customer base.
At least five years of experience navigating complex stakeholder environments and delivering tangible results.
At least five years of people-management experience, preferably within a matrixed organization or an environment involving multiple operational functions.
Experience with human-centered design or service design principles.
Experience supporting the development and delivery of programs from concept through implementation.
Demonstrated experience translating customer needs and strategic priorities into technology-enabled programs, products or services.
Strong relationship-management skills, with the ability to influence, collaborate and negotiate across functions and with external stakeholders.
Excellent communication and diplomacy skills, with the ability to engage a broad range of internal and external audiences.
Strong business acumen, sound decision-making skills and a business-improvement mindset.
The ability to manage pressure, changing priorities and complex projects while maintaining a strong focus on delivery.
Proficiency with Microsoft Word, Excel, Outlook and PowerPoint.
A valid Ontario G driver’s licence and the ability to obtain and retain a Transportation Security Clearance.
Experience with technology programs, customer research, innovation, human-centred design or user-experience design, which would be considered an asset.
A Project Management Professional designation or experience working with airline, government agency, passenger and retail processes, which would also be considered an asset.
Ability to obtain and retain Transportation Security Clearance.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.

Apply About employer

More about this job

Responsibilities

The Manager, Experience Development leads cross-functional initiatives to transform the passenger journey by integrating customer experience principles across physical and digital environments. This role translates strategic priorities into measurable outcomes by leveraging emerging technologies and human-centered design.

Requirements

Candidates must have at least five years of experience in a complex environment, including people management and stakeholder navigation. A post-secondary education in a relevant discipline is required, along with the ability to obtain a Transportation Security Clearance.

Skills

Customer experience
Human-centered design
Service design
Stakeholder management
People management
Project management
Strategic planning
Business case development
Data analysis
Technology roadmap development
Cross-functional leadership
Communication
Diplomacy
Business acumen
Relationship management
Problem solving

Benefits

Flexible retirement program
Employer matching
Voluntary savings options
Flexible hybrid work environment
Reward and recognition program

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Human-Centered Design
Service Design
Digital Transformation
Stakeholder Management
Project Management
Aviation Management
Business Management
Information Technology
Marketing
Data Analytics
Customer Journey Mapping
Product Management
Infrastructure
Innovation
Business Case Development
Performance Measurement
Transportation Security Clearance
Matrix Organization
Retail
Loyalty
Benchmarking
Strategic Planning
User Stories
Business Requirements

Report this job