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Added 11 mins ago
SD
Merchandiser, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
SD
Post Office Manager, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 11 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
SD
Post Office Manager, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 11 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Amherstburg, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
SD
Beauty Specialist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
SD
Chef pharmacie(ne), rémunéré(e) à l’heure – PHX temps plein jour
Shoppers Drug Mart
Rouyn-Noranda, QC
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 11 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Kelowna, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
SD
Administrateur de magasin temps partiel jour
Shoppers Drug Mart
Shawinigan, QC
- Part-time
Au moins 2 ans d’expérience en comptabilité ou une formation postsecondaire en comptabilité.
Added 11 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Waterloo, ON
- Full-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added 11 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel soir Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
SD
Cashier, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Salmon Arm, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
SD
Merchandiser, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Regina, SK
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
SD
Regulated Pharmacy Technician, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Lasalle, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
SD
Merchandiser, Hourly Full Time Evening
Shoppers Drug Mart
Ottawa, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
SD
Front Store Supervisor, Hourly Part Time Day
Shoppers Drug Mart
Vaughan, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
SD
Front Store Supervisor, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Georgetown, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Waterloo, ON
- Part-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added 11 mins ago
Sales Associate
Laura Canada
Richmond, BC
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added 11 mins ago
W
(CAN) Pharmacy Intern
Walmart
Bracebridge, ON
- Full-time
Administer, support and represent the core corporate values of Respect for the Individual, Service to our Customer, and Striving for Excellence.
Added 11 mins ago
W
(CAN) Préposé au traitement des commandes OMNI
Walmart
Quebec, QC
- Full-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 11 mins ago
W
(CAN) General Merchandise Associate
Walmart
Kamloops, BC
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 11 mins ago
W
(CAN) Food Lead Department Manager
Walmart
Dryden, ON
- Full-time
…closely with the Food Assistant Manager to deliver a strong customer experience and efficient daily execution. This role helps coordinate task completion, maintain department standards and…
Added 11 mins ago
W
(CAN) Meat Associate
Walmart
Fredericton, NB
- Full-time
Working as a Meat Associate at Walmart Canada is a great opportunity to grow your skills in a fast‑paced retail environment. In this role, you deliver outstanding customer service by living…
Added 11 mins ago
W
(CAN) Produce Stocker
Walmart
Alexis Whitecourt 232, AB
- Part-time
…retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a well‑organized and fully stocked produce area, and supporting the sale…

Greater Toronto Airports Authority

Manager, IT Vendor Performance & IT Audit

Toronto, ON, L5P 1B2, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of experience in IT vendor performance management and procurement experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you?

An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Associate Director, IT Vendor Management, the Manager, Vendor Performance & IT Audit leads a team responsible for strengthening the performance, governance and oversight of third-party technology providers supporting Toronto Pearson. The role ensures vendors deliver against contractual commitments, risks and audit findings are addressed, and the organization receives measurable value from its technology partnerships.

You will build and mature vendor performance and IT audit practices, lead strategic supplier governance, and work closely with IT, Procurement Services, Finance, business leaders and external partners. Your work will help improve service quality, operational resilience, cost effectiveness and accountability across critical technology services.

As a Manager, Vendor Performance and IT Audit, you will:

Lead and develop a team responsible for vendor performance management, contract oversight and IT audit activities.
Build and mature vendor governance and performance frameworks, including scorecards, service measures, quarterly business reviews and escalation processes.
Align vendor capabilities and performance with business and technology priorities to improve service delivery, operational stability and cost effectiveness.
Oversee post-contract commercial management, including value realization, cost optimization, contract changes, negotiations and portfolio rationalization.
Develop and execute risk-based IT audit plans, communicate findings and lead remediation activities with internal stakeholders and vendors.
Use data, analytics and automation to improve transparency, identify performance gaps and support fact-based decisions.
Lead strategic supplier relationships, resolve disputes and hold internal stakeholders and vendors accountable for agreed actions and outcomes.
Partner with Procurement Services to support statements of work, competitive sourcing activities, contract strategy and the transition from sourcing to steady-state vendor management.
Ensure vendor services comply with contractual commitments, GTAA standards, control requirements and applicable regulatory obligations.
Provide clear reporting and recommendations to senior leaders on vendor performance, audit results, risks, remediation progress and opportunities for improvement.

This is the role for you, if you have:

A bachelor's degree or an equivalent combination of education and relevant experience; an advanced degree is an asset.
5+ years of experience in IT vendor performance management and procurement experience. Experience in strategic vendor management and IT audit is preferred.
Experience leading employees and influencing cross-functional teams in a complex, service-focused environment.
Strong knowledge of managed IT services, vendor governance, contract management, service performance, commercial negotiations and risk-based audit practices.
Demonstrated financial and commercial acumen, including experience with cost optimization, contract compliance, invoice validation and value realization.
Experience developing vendor scorecards, service metrics, governance forums, audit plans and remediation programs.
Strong communication, relationship management, negotiation and conflict-resolution skills, with the ability to influence senior stakeholders and strategic suppliers.
Proficiency with Microsoft 365 applications, including Outlook, Teams, SharePoint, Copilot and Visio. Experience with Oracle Fusion or contract lifecycle management platforms is an asset.
Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.

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More about this job

Responsibilities

The Manager leads a team responsible for strengthening the performance, governance, and oversight of third-party technology providers. They are tasked with building vendor frameworks, executing risk-based IT audit plans, and ensuring measurable value is realized from technology partnerships.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in IT vendor performance management and procurement. Strong knowledge of managed IT services, contract management, and the ability to obtain a Transportation Security Clearance are required.

Skills

IT audit
Vendor governance
Contract management
Strategic supplier management
Risk-based auditing
Commercial negotiations
Financial acumen
Cost optimization
Service level management
Data analytics
Stakeholder management
Procurement
Microsoft 365
Contract lifecycle management

Benefits

Flexible retirement program
Employer matching
Voluntary savings options
RRSP
TFSA
Non-registered savings plans
Flexible hybrid work environment
Reward and recognition program

Visa sponsorship

Not detected in the job text

Keywords

IT Vendor Management
IT Audit
Vendor Governance
Contract Management
Procurement
Risk Management
Service Level Agreements
Cost Optimization
Strategic Sourcing
Data Analytics
Microsoft 365
Oracle Fusion
Transportation Security Clearance
Operational Resilience
Value Realization
Vendor Scorecards
Compliance
Stakeholder Engagement
Negotiation
Audit Planning

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