Manager, IT Vendor Performance & IT Audit

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you?

• An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
• Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
• A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Associate Director, IT Vendor Management, the Manager, Vendor Performance & IT Audit leads a team responsible for strengthening the performance, governance and oversight of third-party technology providers supporting Toronto Pearson. The role ensures vendors deliver against contractual commitments, risks and audit findings are addressed, and the organization receives measurable value from its technology partnerships.

You will build and mature vendor performance and IT audit practices, lead strategic supplier governance, and work closely with IT, Procurement Services, Finance, business leaders and external partners. Your work will help improve service quality, operational resilience, cost effectiveness and accountability across critical technology services.

As a Manager, Vendor Performance and IT Audit, you will:

• Lead and develop a team responsible for vendor performance management, contract oversight and IT audit activities. 
• Build and mature vendor governance and performance frameworks, including scorecards, service measures, quarterly business reviews and escalation processes. 
• Align vendor capabilities and performance with business and technology priorities to improve service delivery, operational stability and cost effectiveness. 
• Oversee post-contract commercial management, including value realization, cost optimization, contract changes, negotiations and portfolio rationalization. 
• Develop and execute risk-based IT audit plans, communicate findings and lead remediation activities with internal stakeholders and vendors. 
• Use data, analytics and automation to improve transparency, identify performance gaps and support fact-based decisions. 
• Lead strategic supplier relationships, resolve disputes and hold internal stakeholders and vendors accountable for agreed actions and outcomes. 
• Partner with Procurement Services to support statements of work, competitive sourcing activities, contract strategy and the transition from sourcing to steady-state vendor management. 
• Ensure vendor services comply with contractual commitments, GTAA standards, control requirements and applicable regulatory obligations. 
• Provide clear reporting and recommendations to senior leaders on vendor performance, audit results, risks, remediation progress and opportunities for improvement. 

This is the role for you, if you have:

• A bachelor's degree or an equivalent combination of education and relevant experience; an advanced degree is an asset. 
• 5+ years of experience in IT vendor performance management and procurement experience. Experience in strategic vendor management and IT audit is preferred. 
• Experience leading employees and influencing cross-functional teams in a complex, service-focused environment. 
• Strong knowledge of managed IT services, vendor governance, contract management, service performance, commercial negotiations and risk-based audit practices. 
• Demonstrated financial and commercial acumen, including experience with cost optimization, contract compliance, invoice validation and value realization. 
• Experience developing vendor scorecards, service metrics, governance forums, audit plans and remediation programs. 
• Strong communication, relationship management, negotiation and conflict-resolution skills, with the ability to influence senior stakeholders and strategic suppliers. 
• Proficiency with Microsoft 365 applications, including Outlook, Teams, SharePoint, Copilot and Visio. Experience with Oracle Fusion or contract lifecycle management platforms is an asset. 
• Ability to obtain and retain Transportation Security Clearance at the designated level for the position. 

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.