Find work in Canada.

528,603 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
BP
Assistant Kitchen Manager
Boston Pizza
Calgary, AB
- Full-time
Assistant Kitchen Managers at Canada's leading casual dining restaurant, Boston Pizza, oversee the daily operations of the kitchen, including the training, development and performance…
Added 11 mins ago
GT
Manager, Real Estate Operations
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Associate Director, Real Estate Leasing and Development, the Manager, Real Estate Operations will oversee the operational performance of Toronto Pearson’s diverse portfolio…
Added 11 mins ago
R
Automotive Electrical Sourcing & Category Manager
REXEL
Winnipeg, MB
- Full-time
We are seeking an experienced Automotive Electrical Sourcing & Category Manager based in Winnipeg, MB to lead strategic sourcing, supplier development, category management, and supply-chain…
Added 11 mins ago
IB
Customer Experience Leader (Contract 18 Months)
Indigo Books & Music
London, ON
- $18.6 to $23.25 CAD / hour
- Full-time
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 26 mins ago
Retail Experience Lead
Fire & Flower Inc.
Morinville, AB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 26 mins ago
Human Resource Manager-Critical Environments
Price Industries Limited
Winnipeg, MB
…Critical Environments and provides direct, embedded support to operations, all labour relations matters are governed centrally. The HR Manager will support and execute within this…
Added 26 mins ago
Human Resources Manager
Stella-Jones
Gormley, ON · Shelburne, ON
Stella-Jones is seeking an experienced, proactive Human Resources Manager to support our manufacturing and corporate operations across Eastern Canada.
Added 26 mins ago
W
(CAN) Customer Service Manager
Walmart
Goderich, ON
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 26 mins ago
W
(CAN) Self Checkout Attendant/Part Time Temp
Walmart
Waterloo, ON
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 26 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Kamloops, BC
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 26 mins ago
W
(CAN) Front End Assistant Manager
Walmart
Pointe-Claire, QC
- Full-time
…within Company policies and guidelines. Implements new store programs according to Company direction, while evaluating effectiveness to achieve successful results specifically related to…
Added 26 mins ago
WM
Class 3 Spare Board Driver
Waste Management, Inc. (WM)
Kamloops, BC
- Full-time
Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.
Added 26 mins ago
HA
Junior Product Manager, Hugel Canada
Hugel Aesthetics
Toronto, ON
- Full-time
…with commercial presence in approximately 70 countries and operations across nine international subsidiaries, including Hugel…
Added 26 mins ago
Financial Operations Clerk-C0792
City of London
London, ON
Reports to the Manager, Financial Operations; responsible for the local data processing of the SAMS (Social Assistance Management System) Provincial database; accounts payable and accounts…
Added 26 mins ago
Y
Project Manager - Remediation
YORK1
Concord, ON
- Full-time
- Contract
The Senior Project Manager is responsible for overseeing the planning and implementation of an entire project through estimating, managing costs, sourcing suppliers, and project closeout.…
Added 26 mins ago
H
Financial Reporting & Risk Manager
Halifax
Goffs, NS
- Full-time
Reporting to the Director of Finance, the Financial Reporting & Risk Manager oversees financial reporting, accounting operations, treasury, audits, financial systems, insurance, and…
Added 26 mins ago
PV
Keyholder
Pet Valu
Prince George, BC
- Part-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 26 mins ago
PV
Keyholder
Pet Valu
Toronto, ON
- Part-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 26 mins ago
Senior Manager, HR Business Partner (Technology)
Scotiabank
Toronto, ON
As a strategic partner to business leaders, the Senior Manager, HRBP optimizes the people strategy and maximizes talent investment. With a deep understanding of business drivers and the…
Added 41 mins ago
CL
Store Manager
Chatters Limited Partnerships
BC
- Full-time
We are looking for a Store Manager based in Fraser Valley, BC.
Added 41 mins ago
TG
Analyst, Market Insights Intern
TMX Group
Toronto, ON
- $25 to $29 CAD / hour
- Full-time
…Applications, scripts and back-end services that will help our Sales, Operations and Product Development teams realize efficiencies through process automation and self-serve…
Added 41 mins ago
T
Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time
Added 41 mins ago
Pharmacy Assistant (Midtown)
Calgary Co-op
Calgary, AB
…comprehensive training, staff discounts, career development programs, flexible schedules, and an excellent pension plan & benefits package! These are some of the many reasons why we are…
Added 42 mins ago
HH
Surveyor
Highbridge Human Capital
Logan Lake, BC
- Full-time
Complete daily online reporting using app-based programs
Added 56 mins ago
Surveyor
Highbridge Human Capital
Logan Lake, BC
· Complete daily online reporting using app-based programs

Greater Toronto Airports Authority

Senior Representative, CX Strategy Activation

Toronto, ON, L5P 1B2, Canada

This unionized position is classified at the Band 7 level, with an hourly wage rate of $47.35, based on a 37.5 hour work week. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: This unionized position is classified at the Band 7 level, with an hourly wage rate of $47.35, based on a 37.5 hour work week.
Job type: Full-time
Posting language: English
Posted: Oct 14, 2026

Original job description

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What’s in it for you!

As a GTAA employee, you will have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance program (EAP), paid leave, education and training, as well as recognition and rewards programs.

What you can expect from this position:

Reporting to the Manager, Customer Experience and Insights, you will activate Toronto Pearson’s customer experience strategy by embedding customer-centric practices, programs and governance across the organization. You will use passenger insights, benchmarking and strong stakeholder partnerships to advance continuous improvement, strengthen service culture and improve the traveller experience.

As Senior Representative, CX Strategy Activation, you will:

Build strong relationships across Commercial, Stakeholder Relations and Communications, Legal, Terminal Operations, Customer Development, ADTS and external partners to support a customer-centric culture.
Advocate for passengers by driving adoption of the customer experience strategy, service behaviours, passenger personas and journey maps.
Develop continuous improvement strategies from passenger insights and support new or enhanced customer experience programs and resources.
Support customer experience governance forums, working groups and councils, including materials, action plans, trackers and senior-leader reporting.
Partner with business units to address issues identified through PAX and ASQ results and monitor progress against agreed actions.
Support the Customer Experience Champions program, service behaviour training, recognition initiatives and partner engagement activities.
Manage tenders, requests for proposals, service contracts and vendor relationships for program enablers, research, technology, marketing and staffing support.
Monitor supplier performance and brand compliance, address issues and recommend corrective action when required.
Lead special projects and cross-functional teams addressing systemic customer experience challenges, using research, root-cause analysis and stakeholder engagement.

This unionized position is classified at the Band 7 level, with an hourly wage rate of $47.35, based on a 37.5 hour work week. As part of the recruitment process, candidates may be required to complete an assessment.

This is the role for you, if you have:

A minimum of five years of experience in customer service, relationship management or client engagement; airport or airline customer service experience is an asset.
Experience working in multi-client or multi-stakeholder environments.
Experience developing and implementing programs, activating initiatives or improving processes.
Experience managing and implementing work plans, projects and competing priorities.
Experience with contract management, including monitoring vendor or supplier performance and working with multiple stakeholders, is preferred.
Demonstrated professional and business writing experience.
Knowledge of broader airport operations and how airlines, agencies and key partners contribute to the passenger experience.
Experience in customer service program development, project management, operations or customer service.
Post-secondary degree or diploma in business, customer service, marketing, research, hospitality, communications or a related field.
Ability to obtain and retain Transportation Security Clearance.

Knowledge and skills you bring, that set you up for success:

Ability to interpret passenger feedback and survey data, identify root causes and translate findings into actionable improvements.
Knowledge of customer experience benchmarking, performance indicators and programs such as ACI ASQ, Skytrax and PAX.
Strong project and program planning skills, with the ability to deliver against deadlines and objectives in a dynamic environment.
Strong stakeholder management, facilitation, presentation, negotiation and conflict-resolution skills, using diplomacy and tact.
Ability to distill complex information and clearly articulate the value of customer experience initiatives to varied audiences.
Strong organizational skills, attention to detail and the ability to manage conflicting priorities without compromising execution.
Creative, data-informed thinking and the initiative to challenge the status quo and develop innovative programming and training.
Ability to manage vendors, contracted resources, budgets, timelines and service expectations.
Proficiency in Microsoft Outlook, Word, PowerPoint and Excel.
An unrelenting commitment to the passenger experience and to maintaining confidentiality when handling sensitive information.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

Apply About employer

More about this job

Responsibilities

The Senior Representative will activate the customer experience strategy by embedding customer-centric practices and governance across the organization. They will also manage vendor relationships, lead cross-functional projects, and use passenger insights to drive continuous service improvements.

Requirements

Candidates must have at least five years of experience in customer service, relationship management, or client engagement. A post-secondary degree or diploma in a relevant field is required, along with the ability to obtain Transportation Security Clearance.

Skills

Customer experience strategy
Relationship management
Project management
Stakeholder management
Data analysis
Contract management
Vendor management
Process improvement
Business writing
Facilitation
Presentation skills
Negotiation
Conflict resolution
Root-cause analysis
Performance benchmarking

Benefits

Retirement planning
Comprehensive group health benefits
Employee assistance program
Paid leave
Education and training
Recognition and rewards programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Strategy Activation
Airport Operations
Stakeholder Relations
Passenger Insights
Benchmarking
ACI ASQ
Skytrax
PAX
Contract Management
Vendor Management
Project Management
Root-cause Analysis
Service Culture
Governance
Microsoft Office
Data-informed Thinking
Customer Development
Transportation Security Clearance
Aviation

Report this job