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Added 8 mins ago
BG
Supervisor - Service Department - Construction and Forestry
Brandt Group of Companies
Campbell River, BC
- Full-time
Advise the Service Manager of all customer complaints to ensure timely resolution and maintain service quality.
Added 8 mins ago
WC
(CAN) OMNI Department Manager
Walmart Canada
Port Elgin, ON
- Full-time
Position Summary...The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the…
Added 8 mins ago
RC
General Manager
Retirement Concepts
Coquitlam, BC
- $105,000 to $120,000 CAD / year
- Full-time
The General Manager (GM) is a key leader in the Community and is responsible for all elements of our Community Engagement Strategy and ensuring optimal quality of care and customer service…
Added 8 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…
Added 8 mins ago
GI
Portfolio Manager, Private Client (Established Book of Business)
Goodreid Investment Counsel
Toronto, ON
- Full-time
We are looking for an experienced Client Portfolio Manager who already serves a loyal client base and wants a better long-term home for those clients and their own career. This role is…
Added 8 mins ago
BV
Marketing Assistant
Brand Vision
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
Experience in administrative support, sales support, coordination, customer service, or a related role.
Added 8 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…
Added 8 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…
Added 8 mins ago
AF
Performance Marketing Manager
Ascend FS
Toronto, ON
- Full-time
We fully support the intent of the AODA and its goal of achieving accessibility for Ontarians with disabilities with respect to Customer Service, Information and Communications and…
Added 8 mins ago
TC
Manager, Business Innovation
Toyota Canada Inc.
Toronto, ON
- Full-time
Toyota Canada Inc. is currently looking for a strategic and collaborative Manager, Business Innovation to lead focused retail transformation initiatives to address Customer and Dealer…
Added 8 mins ago
HA
QC Packaging Technician- Afternoon Shift
Hunter Amenities International Ltd.
Burlington, ON
- Full-time
…and personal care products. Under the direction of the QC/QA Manager or a qualified designate, the incumbent verifies conformance to approved specifications, drawings, standards, test…
Added 8 mins ago
CM
Specialist, Custody Services
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Ensure professional service while researching and resolving Client and Investment Manager inquiries in order to maintain effective working relationships both internally and externally.
Added 8 mins ago
C
Associate, Commercial Banking - Bilingual
CIBC
Val-d'Or, QC
- Part-time
You will join CIBC’s Commercial Banking team to provide support to account teams through client acquisition, relationship management and credit management processes as well as providing…
Added 8 mins ago
AA
Customer Account Manager - Bilingual
ASSA ABLOY Opening Solutions Americas
Woodbridge, ON
- Full-time
What would you do as our Bilingual Customer Account Manager?
Added 8 mins ago
CM
Senior Specialist, Custody Services
CIBC Mellon
Toronto, ON
- Full-time
The Senior Specialist, Custody Services will provide day-to-day support to Custody Services in Toronto and Pune India in the form of professional client service, account oversight and risk…
Added 8 mins ago
SH
Cyber Security Specialist
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Information Security Manager, the Cyber Security Specialist plays an integral role in the delivery of the Cyber Security program through the Local Delivery Group (LDG) in…
Added 8 mins ago
W
(CAN) Asset Protection Associate
Walmart
Barrie, ON
- Full-time
…helps prevent financial and physical loss, reduce shrink, and support store profitability. Through awareness, observation, and teamwork, the Asset Protection Associate helps protect people,…
Added 8 mins ago
W
(CAN) Associé, équipe de produits santé-beauté
Walmart
Montreal, QC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 8 mins ago
LC
Apparel Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Calgary, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 8 mins ago
LC
Assistant Store Manager
Loblaw Companies Limited
Toronto, ON
- Full-time
Exceptional customer service skills with a talent for building customer loyalty and community relationships
Added 8 mins ago
Deli - Manager Deli @ Our Broadmead Location
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
Added 8 mins ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Winnipeg, MB
Demonstrates superior customer service in accordance with Safeway’s programs
Added 8 mins ago
Engineering Technologist, Capital Projects (temporary for up to 4 years)
Workforce Development
Lakeshore, ON
Well-developed customer service, interpersonal, conflict resolution, and organizational skills.
Added 8 mins ago
CH
Dispatcher
Clean Harbors
Edmonton, AB
- Full-time
This is a Temporary role that will support all internal and external customer requests and troubleshooting on a day-to-day basis. This is a high-volume role that will require exemplary…
Added 8 mins ago
S
National Key Account Manager
Solina
Toronto, ON
- Full-time
Reporting to the Director, QSR & National Accounts, the National Account Manager - QSR owns a portfolio of named Canadian Tier 1 quick-service restaurant and FSR customers. This is a…

Green Infrastructure Partners

Technical Support Analyst

Markham, ON, Canada
Headquarters, Markham, ON, Canada

Expected Base Salary: $65,000 - $70,000 per year. · Full-time

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Job details

Pay: Expected Base Salary: $65,000 - $70,000 per year.
Job type: Full-time
Experience: 3-5 years of technical support experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Come help build the future, where our work makes the world work!

SUMMARY

Reporting to the Manager, IT the Technical Support Analyst will provide technical support to maintain the company's IT infrastructure across remote and local office environments.

PRIMARY SCOPE OF ROLE

Troubleshooting issues, setting up equipment, and providing user support, with periodic travel to various office sites
Install, modify, and repair computer hardware, software, and peripherals.
Perform hardware and/or software relocation and reconfiguration as needed.
Diagnose and resolve technical issues with approved diagnostic tools.
Prepare requisitions for IT-related hardware and software purchases.
Provide support for Microsoft Office 365 suite of products, including setup, troubleshooting, and management.
Perform onboarding and offboarding tasks, including account creation and deactivation in Active Directory.
Support other core infrastructure services such as Active Directory, DNS, DHCP, and file services.
Deploy and manage mobile devices, including configuration and troubleshooting.
Monitor the ticket system to identify and implement preventive actions.

SPECIFIC DUTIES

Record and document incidents following ITIL best practices.
Prioritize and execute issue resolutions promptly.
Provide technical support to end users.
Set and communicate realistic follow-up timelines.
Respond to calls and emails within established Key Performance Indicators (KPIs).
Participate in on-call responsibilities as needed.
Document network infrastructure changes.
Create and maintain Standard Operating Procedures (SOPs).
Continuously monitor select hardware, software, and network resources.
Travel to various office locations (up to 20%).

POSITION REQUIREMENTS

Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
3-5 years of technical support experience.
CompTIA A+, Network + or equivalent certification preferred.
Proficiency in Windows and macOS operating systems.
Experience with remote support and diagnostic tools.
Strong understanding of networking fundamentals.
Awareness of cybersecurity best practices.
Experience with Microsoft Office 365 suite of products.
Knowledge of Active Directory, DNS, DHCP, and file services.
Experience with MDM tools
Ability to lift 25 pounds of technical equipment.
Ability to perform tasks that require working at medium heights (e.g., accessing server racks, installing network equipment) safely and efficiently.
Ability to connect and interact with people to seek different perspectives.
Superb communication and interpersonal skills
Strong ability to effectively prioritize and manage multiple competing priorities.
Demonstrate versatility and resourceful in overcoming business challenges.

WHAT WE OFFER

Expected Base Salary: $65,000 - $70,000 per year. The actual base salary will depend on several factors including experience, qualifications, internal equity, work location and market expectations.
Annual performance-based bonus.
Comprehensive group benefits program.
Retirement savings program.
Career growth and advancement opportunities.

Disclaimers

Artificial Intelligence (AI) Disclosure: We may use AI-enabled tools to support certain aspects of our recruitment process, including application screening and recruitment administration. AI-generated insights or recommendations are used to assist our hiring teams and are not the sole basis for employment decisions. All hiring decisions are reviewed and made by human decision-makers.

Vacancy Status: This posting is for an existing job vacancy.

GIP does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners directly engaged by our Human Resources team for specific searches. Unsolicited submissions will not be eligible for placement fees.

We thank you for your interest. Only those selected for an interview will be contacted.

Green Infrastructure Partners Inc. “GIP”, is an equal opportunity employer and encourages women, Indigenous peoples, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives.

We believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GIP will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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More about this job

Responsibilities

Provide technical support to users and maintain IT infrastructure across office locations, including installing, configuring, and troubleshooting hardware, software, and mobile devices. Manage incidents and service requests, support Microsoft 365 and core infrastructure services, document changes and procedures, and travel to sites as needed.

Requirements

An associate or bachelor's degree in IT, Computer Science, or a related field and 3–5 years of technical support experience are requested; CompTIA A+, Network+, or an equivalent certification is preferred. Candidates should be proficient with Windows and macOS, Microsoft 365, networking fundamentals, Active Directory, DNS, DHCP, file services, remote support tools, and MDM, and be able to lift 25 pounds and safely work at medium heights.

Skills

Technical Support
Windows
macOS
Microsoft Office 365
Active Directory
DNS
DHCP
File Services
Networking Fundamentals
Remote Support Tools
Diagnostic Tools
Mobile Device Management
Cybersecurity Best Practices
ITIL
Incident Documentation
Prioritization

Benefits

Annual Performance-Based Bonus
Group Benefits Program
Retirement Savings Program
Career Growth and Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Infrastructure
Technical Support
Hardware
Software
Peripherals
Microsoft Office 365
Active Directory
DNS
DHCP
File Services
Mobile Device Management
Windows
macOS
Remote Support
Diagnostic Tools
Networking Fundamentals
Cybersecurity
ITIL
Incident Management
Ticket System
Standard Operating Procedures
Network Infrastructure
CompTIA A+
CompTIA Network+
Onboarding
Offboarding
Hardware Monitoring
Software Monitoring
On-Call Support

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