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Added 45 mins ago
PN
Technical Support Analyst - L3
Panasonic North America
Niagara-on-the-Lake, ON
- $60,000 to $70,000 CAD / year
- Full-time
Panasonic Canada Inc. is currently looking to hire for the position of Technical Support Analyst L3.
Added 1 hour ago
PN
Technical Support Analyst - L3
Panasonic North America
Niagara-on-the-Lake, ON
- $60,000 to $70,000 CAD / year
- Full-time
Panasonic Canada Inc. is currently looking to hire for the position of Technical Support Analyst L3.
Added 1 hour ago
PT
IT Support Technician (#068-AO)
Pembina Trails School Division
Winnipeg, MB
- Full-time
Added 1 hour ago
B
IT Support Specialist
BGIS
Markham, ON
- Full-time
The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and…
Added 1 hour ago
CI
Bilingual Service Desk Analyst
Compugen Inc
Ottawa, ON
- Full-time
Added 1 hour ago
P
IT Support Technician
Progression3
Montreal, QC
- Full-time
Nous sommes à la recherche d'un(e) Technicien(ne) Configuration & Support Informatique pour joindre notre équipe à Montréal. Ce poste convient à un candidat junior possédant de bonnes…
Added 1 hour ago
Q-
Montreal [Hybrid] Kondor Application Support Analyst
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC
- Full-time
We are looking for an Application Support Analyst specialized with Treasury
Added 1 hour ago
M
Senior IT Support Specialist
Marcon
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
Added 3 hours ago
EP
Intermediate IT Service Desk Analyst
Eupraxia Pharmaceuticals Inc.
Vancouver, BC
- Full-time
…both existing and novel drugs. The technology is designed to support an extended duration of effect and delivery of drugs in a hyper-localized fashion, targeting only…
Added 4 hours ago
GO
Service Desk Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Added 5 hours ago
P
Technical Support Analyst - L3
Panasonic
Niagara-on-the-Lake, ON
- Full-time
Panasonic Canada Inc. is currently looking to hire for the position of Technical Support Analyst L3.
Added 6 hours ago
GO
Service Desk Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Added 7 hours ago
PC
Bilingual IT Support Analyst
People Corporation
Laval, QC · QC - PC Laval
- Full-time
The Bilingual On-Site IT Support Analyst delivers prompt, high-quality, and professional technical assistance to end-users directly at their physical workspaces. This role functions as a…
Added 9 hours ago
B
IT Support Specialist
BGIS
Markham, ON
- Full-time
The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and…
Added 12 hours ago
AR
Help Desk Specialist
Atlas-Apex Roofing Inc.
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $80,000 CAD / year
- Full-time
Added 12 hours ago
WS
IT Support Associate (Part-time)
Worksite Safety
Burlington, ON
- Part-time
Added 1 day ago
PV
Help Desk Analyst
Pet Valu
Markham, ON
- $50,000 to $55,000 CAD / year
- Full-time
Added 1 day ago
TP
IT Support Specialist – Onsite
Tech-Nique Partners
Caledon, ON
- $60,000 to $65,000 CAD / year
- Full-time
We are seeking a hands-on IT Support Specialist to provide onsite technical support for a fast-paced warehouse and distribution environment.
Added 1 day ago
GI
Technical Support Analyst
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Manager, IT the Technical Support Analyst will provide technical support to maintain the company's IT infrastructure across remote and local office environments.
Added 1 day ago
AL
Technical Support Analyst
Acturis Limited
Victoria, BC
- Full-time
Added 1 day ago
Q
Specialist II, IT Support
QXO
Montreal, QC
- Full-time
Added 1 day ago
A
Information Technology (IT) Support Specialist
AvPosts
Calgary, AB · Greater Calgary Metropolitan Area
- Internship
…and problem-solving skills to join our team. As a Technology Support Specialist, you will play deliver hands on support across the…
Added 1 day ago
TM
User support technician
Tech Masters Inc.
Sherwood Park, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 2 days ago
BH
Technical Support Analyst
Bayshore HealthCare
Toronto, ON · Scarborough, ON
- Full-time
Added 2 days ago
M
Service Desk Analyst Tier 2
Microserve
AB · Edmonton, AB
- Full-time
…Analyst, Tier 2 is the second level escalation path for Tier 1 support often involving onsite support at numerous client locations. In addition to providing a very high level of client…

Green Infrastructure Partners

Technical Support Analyst

Markham, ON, Canada
Headquarters, Markham, ON, Canada

Expected Base Salary: $65,000 - $70,000 per year. · Full-time

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Job details

Pay: Expected Base Salary: $65,000 - $70,000 per year.
Job type: Full-time
Experience: 3-5 years of technical support experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Come help build the future, where our work makes the world work!

SUMMARY

Reporting to the Manager, IT the Technical Support Analyst will provide technical support to maintain the company's IT infrastructure across remote and local office environments.

PRIMARY SCOPE OF ROLE

Troubleshooting issues, setting up equipment, and providing user support, with periodic travel to various office sites
Install, modify, and repair computer hardware, software, and peripherals.
Perform hardware and/or software relocation and reconfiguration as needed.
Diagnose and resolve technical issues with approved diagnostic tools.
Prepare requisitions for IT-related hardware and software purchases.
Provide support for Microsoft Office 365 suite of products, including setup, troubleshooting, and management.
Perform onboarding and offboarding tasks, including account creation and deactivation in Active Directory.
Support other core infrastructure services such as Active Directory, DNS, DHCP, and file services.
Deploy and manage mobile devices, including configuration and troubleshooting.
Monitor the ticket system to identify and implement preventive actions.

SPECIFIC DUTIES

Record and document incidents following ITIL best practices.
Prioritize and execute issue resolutions promptly.
Provide technical support to end users.
Set and communicate realistic follow-up timelines.
Respond to calls and emails within established Key Performance Indicators (KPIs).
Participate in on-call responsibilities as needed.
Document network infrastructure changes.
Create and maintain Standard Operating Procedures (SOPs).
Continuously monitor select hardware, software, and network resources.
Travel to various office locations (up to 20%).

POSITION REQUIREMENTS

Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
3-5 years of technical support experience.
CompTIA A+, Network + or equivalent certification preferred.
Proficiency in Windows and macOS operating systems.
Experience with remote support and diagnostic tools.
Strong understanding of networking fundamentals.
Awareness of cybersecurity best practices.
Experience with Microsoft Office 365 suite of products.
Knowledge of Active Directory, DNS, DHCP, and file services.
Experience with MDM tools
Ability to lift 25 pounds of technical equipment.
Ability to perform tasks that require working at medium heights (e.g., accessing server racks, installing network equipment) safely and efficiently.
Ability to connect and interact with people to seek different perspectives.
Superb communication and interpersonal skills
Strong ability to effectively prioritize and manage multiple competing priorities.
Demonstrate versatility and resourceful in overcoming business challenges.

WHAT WE OFFER

Expected Base Salary: $65,000 - $70,000 per year. The actual base salary will depend on several factors including experience, qualifications, internal equity, work location and market expectations.
Annual performance-based bonus.
Comprehensive group benefits program.
Retirement savings program.
Career growth and advancement opportunities.

Disclaimers

Artificial Intelligence (AI) Disclosure: We may use AI-enabled tools to support certain aspects of our recruitment process, including application screening and recruitment administration. AI-generated insights or recommendations are used to assist our hiring teams and are not the sole basis for employment decisions. All hiring decisions are reviewed and made by human decision-makers.

Vacancy Status: This posting is for an existing job vacancy.

GIP does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners directly engaged by our Human Resources team for specific searches. Unsolicited submissions will not be eligible for placement fees.

We thank you for your interest. Only those selected for an interview will be contacted.

Green Infrastructure Partners Inc. “GIP”, is an equal opportunity employer and encourages women, Indigenous peoples, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives.

We believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GIP will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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More about this job

Responsibilities

Provide technical support to users and maintain IT infrastructure across office locations, including installing, configuring, and troubleshooting hardware, software, and mobile devices. Manage incidents and service requests, support Microsoft 365 and core infrastructure services, document changes and procedures, and travel to sites as needed.

Requirements

An associate or bachelor's degree in IT, Computer Science, or a related field and 3–5 years of technical support experience are requested; CompTIA A+, Network+, or an equivalent certification is preferred. Candidates should be proficient with Windows and macOS, Microsoft 365, networking fundamentals, Active Directory, DNS, DHCP, file services, remote support tools, and MDM, and be able to lift 25 pounds and safely work at medium heights.

Skills

Technical Support
Windows
macOS
Microsoft Office 365
Active Directory
DNS
DHCP
File Services
Networking Fundamentals
Remote Support Tools
Diagnostic Tools
Mobile Device Management
Cybersecurity Best Practices
ITIL
Incident Documentation
Prioritization

Benefits

Annual Performance-Based Bonus
Group Benefits Program
Retirement Savings Program
Career Growth and Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Infrastructure
Technical Support
Hardware
Software
Peripherals
Microsoft Office 365
Active Directory
DNS
DHCP
File Services
Mobile Device Management
Windows
macOS
Remote Support
Diagnostic Tools
Networking Fundamentals
Cybersecurity
ITIL
Incident Management
Ticket System
Standard Operating Procedures
Network Infrastructure
CompTIA A+
CompTIA Network+
Onboarding
Offboarding
Hardware Monitoring
Software Monitoring
On-Call Support

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