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Added 2 mins ago
L
Assistant Manager, Guest Experience | Whistler Village
lululemon
BC · British Columbia, Canada
- Full-time
Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.
Added 2 mins ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 2 mins ago
C
Analyste fonctionnel Microsoft Dynamics CE / Power Platform
CGI
Montreal, QC
- Full-time
Ensure system quality and stability by following established development standards, best practices, and delivery process documentation.
Added 2 mins ago
A
Director of Knowledge Management - NAMER
Ashby
Canada
- Full-time
That’s why we’re hiring our first Director of Knowledge Management. You’ll lead a team of Knowledge Managers and expand the team into new areas, including Digital Support experience and…
Added 3 mins ago
CH
Snow Removal (Grounds Support) - Seasonal
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- Part-time
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Added 3 mins ago
UO
Events and Communications Assistant, Snyder Institute for Chronic Diseases
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Added 3 mins ago
UO
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- Full-time
Defines data requirements, definitions, and quality standards for operational and impact data (e.g., publications, grants, services delivered, trainees, partnerships, implementation…
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UO
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- Full-time
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Added 3 mins ago
CC
Vice-President, Academic and Research
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North Bay, ON
- Full-time
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Added 3 mins ago
TM
Wireless Store Manager
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- Full-time
Training and Development: We are committed to your growth and success. Our in-house Learning & Development team offers ongoing training and development opportunities to support your career…
Added 3 mins ago
AI
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ATS Industrial Automation
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- Full-time
Do you enjoy solving problems where engineering, manufacturing, suppliers and project delivery meet? As a Project Procurement Lead, you will own the material budget and material schedule…
Added 3 mins ago
C
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Added 3 mins ago
BC
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AB · Edmonton, AB
- Full-time
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Early Childhood Educator - College Plaza
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Operations Supervisor
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A
Used Car Manager - Cambridge Hyundai
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Cambridge, ON
- $110,000 to $150,000 CAD / year
- Other
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Added 3 mins ago
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Electrical Project Manager
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Provide mentorship, coaching and training to Project Coordinators, Foreman and Lead Hands as needed
Added 3 mins ago
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- Full-time
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We're specifically looking for someone who brings enthusiasm and clinical interest in dentistry and soft tissue surgery, helping us meet the needs of our patients and clients while…
Added 3 mins ago
CT
Director, Product Marketing
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- Full-time
Lead commercial launch readiness for new products and solution enhancements, including target use cases, competitive differentiation, field enablement, and post-launch learning.
Added 17 mins ago
ML
Category Marketing Manager - Kits
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Mississauga, ON
- $96,000 to $141,000 CAD / year
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Added 17 mins ago
MM
Manufacturing Engineer
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Added 17 mins ago
BP
Page - On-Site
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- Part-time
As a member of the Customer Experience team, reporting to the manager and working under the direction of the Branch Operations Lead, this position models BPL’s values in all interactions,…
Added 17 mins ago
TU
Applications Technical Lead
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…

Green Shield Canada

ACCOUNT MANAGER - CONTRACT

Toronto, ON, Canada

Base Salary: CAD $74,269.00 - 92,837.00

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Job details

Pay: Base Salary: CAD $74,269.00 - 92,837.00
Experience: 3–5 years of related experience in account management, group benefits, or insurance.
Posting language: English
Posted: Oct 30, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

GreenShield is seeking a highly motivated, detail‑oriented professional to join our Account Management Team on contract. Reporting to the Director of Account Management, this role is responsible for cultivating strong, long‑term relationships with Advisors and clients while effectively managing, servicing, and retaining an assigned portfolio of group benefits accounts. The Account Manager serves as a trusted partner and advocate for GreenShield, ensuring exceptional service delivery and high levels of client satisfaction across their portfolio.

Key Responsibilities

Serve as the primary point of contact for Advisors and clients, fostering strong and collaborative relationships.
Achieve financial objectives related to the growth, retention, and profitability of an assigned block of business.
Deliver exceptional customer service through clear, professional verbal and written communication.
Ensure timely and accurate delivery of solutions aligned with client needs, objectives, and plan requirements.
Maintain high levels of client satisfaction through proactive day‑to‑day service and issue resolution.
Monitor and analyze client utilization trends to identify opportunities and risks.
Act as a liaison between clients and internal teams to support seamless service delivery.
Schedule and lead meetings with Advisors and clients to review renewals, discuss plan performance, and recommend plan design changes.
Travel to client locations as required to support relationship management and business development.
Provide ongoing support and guidance to Plan Administrators and Advisors.
Promote GreenShield’s group products, services, and capabilities to enhance client understanding and engagement.
Manage overall group performance by reviewing and analyzing monthly financial reports.
Prepare and implement plan design revisions, ensuring accuracy and compliance.
Clarify administrative procedures, contractual terms, and product‑specific features for clients and Advisors.
Participate in required training, professional development, and continuing education activities.
Adhere to all carrier compliance requirements and industry regulations.
Understand and comply with applicable government policies related to program eligibility and administration.
Maintain and expand job knowledge through ongoing learning and industry engagement.

WHO WE'RE LOOKING FOR

Required Competencies & Qualifications

3–5 years of related experience in account management, group benefits, or insurance.
Knowledge of group benefits eligibility requirements is considered an asset.
Strong negotiation, analytical, and influencing skills.
Self‑starter with a results‑oriented mindset and strong organizational abilities.
Commitment to ongoing professional development and industry involvement.
Excellent verbal and written communication skills, with the ability to interpret client needs and communicate technical information clearly.
LLQP license preferred.
GBA designation or active progress toward completion preferred.

Additional Details:

GreenShield currently operates under a hybrid work model.

WHAT WE OFFER

Base Salary: CAD $74,269.00 - 92,837.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: Hybrid.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

The Account Manager is responsible for cultivating long-term relationships with Advisors and clients while managing and retaining an assigned portfolio of group benefits accounts. They act as a primary point of contact to ensure exceptional service delivery, analyze utilization trends, and support business growth objectives.

Requirements

Candidates must have 3–5 years of related experience in account management, group benefits, or insurance. Preferred qualifications include an LLQP license and a GBA designation or active progress toward completion.

Skills

Account management
Group benefits
Insurance
Negotiation
Analytical skills
Influencing skills
Relationship management
Client retention
Financial reporting
Communication skills
Problem resolution
Plan administration
Compliance
Strategic planning

Benefits

Health coverage
Dental coverage
Retirement savings
Paid time off
Well-being support

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Group Benefits
Insurance
Non-profit
Health Care
Payvider Model
Client Retention
Financial Analysis
LLQP
GBA
Relationship Management
Plan Administration
Compliance
Business Development
Hybrid Work
Stakeholder Management
Strategic Planning
Customer Service
Reporting
Professional Development

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