Jobs in Canada

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Added 9 mins ago
MS
Business Development Manager - GTA
MultiFlow Solutions
Mississauga, ON
- Full-time
We are currently seeking a Business Development Manager - GTA to work out of our office in Mississauga, Ontario.
Added 9 mins ago
A
French Senior Recruiter
AMS
Toronto, ON
- $76,000 to $110,000 CAD / year
- Full-time
As a Recruiter, you will support client hiring managers with filling their vacancies to target start dates, ensuring all quality thresholds and SLAs/KPIs are met. You will manage the…
Added 9 mins ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Ottawa, ON
- $156,960 to $200,000 CAD / year
- Full-time
CIMA+ is seeking an experienced Senior Capture Manager – National Strategic Pursuits to lead the development and execution of winning strategies for major business opportunities across all…
Added 9 mins ago
TP
Manager, Infant & Early Mental Health
The Pod Group
Toronto, ON
- $84,228 CAD / year
- Full-time
Our client is an award-winning, multi-service, community unionized not-for-profit organization dedicated to supporting individuals, children and families. The organization is committed to…
Added 9 mins ago
TP
Manager of Mental Health (MSW)
The Pod Group
Toronto, ON
- $84,228 CAD / year
- Full-time
Our client is an award-winning, multi-service, community unionized not-for-profit organization dedicated to supporting individuals, children and families. The organization is committed to…
Added 9 mins ago
TP
Manager of Mental Health (MSW)
The Pod Group
Toronto, ON · East York, Ontario
- $84,228 CAD / year
- Full-time
Our client is an award-winning, multi-service, community unionized not-for-profit organization dedicated to supporting individuals, children and families. The organization is committed to…
Added 9 mins ago
Medical Secretary
Wilfrid Laurier University
Waterloo, ON
Reporting to the Manager of the Student Wellness Centre, the medical secretary contributes to the smooth operation, organized and positive atmosphere within the centre. The Student Wellness…
Added 24 mins ago
XC
Acheteur(e) senior // Senior Buyer
XNRGY Climate Systems
Remote, Canada
- Full-time
- Remote
Joignez-vous à une entreprise qui valorise le Courage, la Communauté, le Climat, l’Orientation Client et la Constance. Faites partie de notre impact et contribuez au succès d’une équipe…
Added 24 mins ago
IT Support Technician
Digital Extremes
London, ON
Work under the guidance of the IT Support Manager to maintain efficient studio infrastructure and support operations
Added 39 mins ago
CG
Unit Manager
Compass Group Canada
Peterborough, ON
- Full-time
Drive the financial success of the unit’s operation.
Added 39 mins ago
NC
Vice President Service Delivery
Nuvollo Corp.
Toronto, ON
- Full-time
Note: Travel cross-border between US and Canada is expected to be no more than 1-2x per quarter
Added 39 mins ago
LH
Kinesiologist - Lifemark Physiotherapy Bridgewater
Lifemark Health Group
Bridgewater, NS
- Full-time
Collaborative, team-based culture focused on shared success
Added 39 mins ago
S
Bilingual Supervisor, Customer Service
Serefin
Remote, Canada
- $55,000 to $65,000 CAD / year
- Full-time
- Remote
Facilitate the success and ongoing development of a customer service team sharing your expertise of client programs, policies and procedures in continuously striving for an exceptional…
Added 39 mins ago
Project Manager
Pomerleau
Ottawa, ON
Jump in and imagine the possibilities as a Project Manager with Pomerleau. Using your proven experience and leadership capabilities, you will take on a lead role in project management and…
Added 54 mins ago
ASSOCIATE ONE POINT PATIENT CARE SPECIALIST
Green Shield Canada
Canada
Must have a valid driver’s license and possess a car
Added 54 mins ago
T
Personal Banking Associate - King George, Longueuil (Part-time, 18.75h/week)
TD
Longueuil, QC
- Part-time
…partenaires internes appropriés, tout en assurant une expérience client…
Added 54 mins ago
B
Senior Manager, Technology - Banking Cloud Solutions Leader
BDO
Toronto, ON
- Full-time
…Architect-level technical knowledge, and a demonstrated ability to grow client accounts and programs. The ideal candidate can move comfortably between executive strategy, technical…
Added 1 hour ago
WL
Medical Secretary
Wilfrid Laurier University
Waterloo, ON
- Part-time
Reporting to the Manager of the Student Wellness Centre, the medical secretary contributes to the smooth operation, organized and positive atmosphere within the centre. The Student Wellness…
Added 1 hour ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Mississauga, ON
- $156,960 to $200,000 CAD / year
- Full-time
CIMA+ is seeking an experienced Senior Capture Manager – National Strategic Pursuits to lead the development and execution of winning strategies for major business opportunities across all…
Added 1 hour ago
Bid Manager
Alstom
Toronto, ON
This role requires an on-site presence of four (4) days per week
Added 1 hour ago
Gestionnaire de projets/Project Manager
ATS Automation
Montreal, QC
The Project Manager is responsible for the overall client experience, satisfaction, and collective success with regards to budget performance, on time delivery, application success and…
Added 1 hour ago
A
Entry Level Sales
Aerotek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Or, you could choose a more client facing and sales oriented path that will lead you to the Account Manager Position, SR. Account Manager Role, Practice Lead, Strategic Sales & Operations,…
Added 1 hour ago
D
Business Development Manager Toronto
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 1 hour ago
Coordinator, Logistics & Administration
Talent Acquisition - Achev
Richmond Hill, ON
The Coordinator, Logistics & Administration, reports to the Manager and will supervise the administrative/reception and assessment staff at York Simcoe Durham locations to ensure smooth…
Added 2 hours ago
BC
Senior Manager, Technology - Banking Cloud Solutions Leader
BDO Canada
Toronto, ON
- Full-time
…Architect-level technical knowledge, and a demonstrated ability to grow client accounts and programs. The ideal candidate can move comfortably between executive strategy, technical…

Green Shield Canada

ASSOCIATE ONE POINT PATIENT CARE SPECIALIST

Canada

Base Salary: CAD $43,721.00 - 68,706.00

Apply on greenshield.csod.com About employer

Applications open in a new tab.

Job details

Pay: Base Salary: CAD $43,721.00 - 68,706.00
Experience: 2-3 years’ experience in a Customer Service or Call Centre setting
Posting language: English
Posted: Nov 11, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Be the single point of contact with physician(s)
Communicate within the pharmacy team to assist with patient care
Provide ongoing updates to MDs on patient status
Follow up with MD to ensure patient status updates are shared
Accurate and timely patient charting in CRM
Proactively provides assistance to resolve client issues with regards to assigned physicians
Manage all patient starts from time of enrollment to start of therapy.
Single point of contact for patients enrolled in the support program and prescribing physician, if applicable
Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required.
Informs the patient about all program offerings – for example case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance
Understands the molecule(s) in full detail
Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory
Acts as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
Administers financial means tests and manages all aspects of financial assistance within the program as applicable
Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy; including self-injection training
Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey
Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)
Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

WHO WE'RE LOOKING FOR

College Diploma or University degree is required
2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals (i.e. physicians, nurses, pharmacists)
Experience with public (provincial and federal) and private third party drug reimbursement plans
2-3 years’ experience in a Customer Service or Call Centre setting
Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset
Demonstrated ability to work successfully within a fast paced, team based environment
Excellent communication skills, written and verbal, to interact effectively with patients and clients
Demonstrated ability to analyze and interpret information, data, and regulations.
Demonstrated ability to pay attention to details and make decisions using sound judgement.
Flexible to work longer hours, overtime as required
Able to work flexible hours between 8:00AM to 8:00PM
Superior customer service skills
Demonstrated teamwork abilities
Ability to manage multiple tasks and priorities at once
Comprehension of medical terminology, Ability to read and interpret patient charts
Strong analytical skills including interpretation of regulation and legislation.
Ability to make decisions using sound judgment
Ability to work autonomously
Strong organizational skills, creative problem solving and results oriented.
Strong time and project management skills and sense of urgency
Ability to analyze current enrollment volume by MD
Ability to analyze enrollment potential based on prescription volume of other biologics
Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
Must have a valid driver’s license and possess a car
Ability to conduct Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours
Can interact with multiple sales reps and district managers from the commercial team
Superior verbal and written communication skills, interpersonal skills and
Attention to detail.
Ability to speak multiple languages an asset
Established relationships with Customers in a given territory, an asset
Knowledge of public, private and federal reimbursement an asset
Hold and maintain a valid, non-expired, unrestricted driver’s license

WHAT WE OFFER

Base Salary: CAD $43,721.00 - 68,706.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Work model: Hybrid

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

Apply on greenshield.csod.com About employer

More about this job

Responsibilities

The role serves as a single point of contact for patients and physicians, managing the patient journey from enrollment to therapy start. Responsibilities include coordinating reimbursement, maintaining accurate patient charts, and ensuring adherence to treatment plans.

Requirements

Candidates must have a college diploma or university degree and 2-3 years of experience in the healthcare or pharmaceutical industry. Proficiency in MS Office, strong communication skills, and knowledge of public and private drug reimbursement plans are required.

Skills

Patient care
Case management
Reimbursement support
CRM
Medical terminology
Customer service
Data analysis
Communication
Time management
Project management
Problem solving
Teamwork
Attention to detail
Regulatory compliance
Self-injection training

Benefits

Health coverage
Dental coverage
Retirement savings
Paid time off
Mental health support

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Pharmaceutical
Patient Care
Reimbursement
CRM
MS Office
Case Management
Medical Terminology
Customer Service
Call Centre
Biologics
Compliance
Data Analysis
Patient Advocacy
Health Equity
Insurance
Non-profit
CRM Software
Patient Charting
Continuous Healthcare Education

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Work requirements

Jobs in Canada