Jobs in Canada

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Added 14 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
✅ Manage Acute & Chronic Conditions – Diagnose and treat common illnesses and provide expert chronic disease management for conditions like diabetes, hypertension, asthma, and thyroid…
Added 14 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
✅ Manage Acute & Chronic Conditions – Diagnose and treat common illnesses and provide expert chronic disease management for conditions like diabetes, hypertension, asthma, and thyroid…
Added 14 mins ago
SA
Line Cook Boston Pizza - Edmonton Airport
SSP America
Dorval, QC
- Full-time
…dishes for our guests, properly setting up the kitchen so every Expert has the product and tools easily accessible during their shift. Our Line Cooks love working in the Back of…
Added 14 mins ago
Intermediate Technical Analyst
BC Transit
Victoria, BC
Minimum number of in-office/on-site days: 1 day per week
Added 1 hour ago
FC
Sr Cust Service Rep/Station
FedEx Canada
Woodbridge, ON
- Full-time
Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment
Added 2 hours ago
L
Senior Manager - Apparel Innovation Development
lululemon
Vancouver, BC
- Full-time
…our guests’ and athletes’. As the Advanced Innovation – Sr. Manager Concept Creation, you will be responsible for leading and managing the Concept Creation team, who are responsible for the…
Added 2 hours ago
Clinical Resource Nurse - Charge Nurse
Winnipeg Regional Health Authority
Swan River, MB
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…
Added 2 hours ago
HN
Banquet - Events Manager
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
We are looking for a talented Events Manager to lead our event department. If you are interested in organizing events, driving development and increasing sales with one of Canada’s fastest…
Added 2 hours ago
NN
Commissioning Manager - Canada
Nordex North America
Montreal, QC
- Full-time
The Commissioning Manager works closely with the Director of Commissioning, Commissioner Expert & Project Support, Project Management, Construction, HSE, and P&C, to ensure qualified…
Added 3 hours ago
A
Pricing Authorizer
ABB
Calgary, AB
- Full-time
…analysis and process improvements. Reporting to the Pricing Manager, they also assist the Senior Pricing Authorizer with strategic pricing and quote…
Added 3 hours ago
A
Pricing Authorizer
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
…analysis and process improvements. Reporting to the Pricing Manager, they also assist the Senior Pricing Authorizer with strategic pricing and quote…
Added 3 hours ago
A
Pricing Authorizer
ABB
Milton, ON
- Full-time
…analysis and process improvements. Reporting to the Pricing Manager, they also assist the Senior Pricing Authorizer with strategic pricing and quote…
Added 3 hours ago
FS
Manager, Compensation
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The Manager, Compensation is an experienced compensation professional who owns the day-to-day delivery of Four Seasons compensation programs. As part of the Total Rewards Centre of…
Added 3 hours ago
Commissioning Manager - Canada
Nordex Group
Montreal, QC
The Commissioning Manager works closely with the Director of Commissioning, Commissioner Expert & Project Support, Project Management, Construction, HSE, and P&C, to ensure qualified…
Added 4 hours ago
BC
Geriatric Emergency Management (GEM) Registered Nurse
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager of Geriatrics, your goal in this position is to be responsible for providing expert clinical assessment and for making recommendations regarding the health…
Added 6 hours ago
S
Operations Lead - Full Time
sephora.com
Oakville, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 6 hours ago
S
Operations Lead - Full Time
sephora.com
Winnipeg, MB
- $20.8 to $24.45 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 6 hours ago
GC
Senior Environment Artist (Lead)
Game Companies
Toronto, ON
- Full-time
Collaborate with the Art Director, Art Outsource Manager, and Producers to ensure work is created accurately and on time.
Added 6 hours ago
AC
Senior Manager, Assurance and Accounting
ACCA Careers
Dryden, ON
- Full-time
Make an impact with our Assurance & Accounting team as a Senior Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 6 hours ago
OH
Tissue Coordinator
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Assume la responsabilité du travail du groupe pendant un quart de travail donné;
Added 7 hours ago
GC
Sr Community Developer - For Honor
Game Companies
Montreal, QC
- Full-time
Collaborate with portfolio’s Social Media Manager to define and report on content KPI’s to demonstrate success and ROI of community programs and content.
Added 7 hours ago
CU
Graduate Awards, Finance and Planning Officer
Carleton University
Ottawa, ON
- Other
The incumbent must possess the following qualifications: · In addition, the incumbent must have a dedication to the highest level of client service and high expectation for quality
Added 7 hours ago
A
Mid-Market Implementation Specialist - Americas
Ashby
Canada
- Full-time
…the moment Sales hands it off through go-live; part project manager, part technical expert, and part trusted advisor to the…
Added 7 hours ago
A
Port Operations Coordinator
Archipelago
Prince Rupert, BC
- Full-time
Archipelago is a global team of more than 100 dedicated professionals who provide clients with expert guidance and industry-leading solutions. We design and deliver integrated tools and…
Added 7 hours ago
CM
Senior Manager – US Tax
Crowe MacKay LLP
Langley (District), BC · Langley, BC
- $110,000 to $130,000 CAD / year
- Full-time
…LLP is built on a foundation of diverse talent, delivering expert advice across a spectrum of industries and…

Green Shield Canada

ASSOCIATE ONE POINT PATIENT CARE SPECIALIST

Canada

Base Salary: CAD $43,721.00 - 68,706.00

Apply on greenshield.csod.com About employer

Applications open in a new tab.

Job details

Pay: Base Salary: CAD $43,721.00 - 68,706.00
Experience: 2-3 years’ experience in a Customer Service or Call Centre setting
Posting language: English
Posted: Nov 11, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Be the single point of contact with physician(s)
Communicate within the pharmacy team to assist with patient care
Provide ongoing updates to MDs on patient status
Follow up with MD to ensure patient status updates are shared
Accurate and timely patient charting in CRM
Proactively provides assistance to resolve client issues with regards to assigned physicians
Manage all patient starts from time of enrollment to start of therapy.
Single point of contact for patients enrolled in the support program and prescribing physician, if applicable
Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required.
Informs the patient about all program offerings – for example case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance
Understands the molecule(s) in full detail
Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory
Acts as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
Administers financial means tests and manages all aspects of financial assistance within the program as applicable
Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy; including self-injection training
Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey
Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)
Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

WHO WE'RE LOOKING FOR

College Diploma or University degree is required
2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals (i.e. physicians, nurses, pharmacists)
Experience with public (provincial and federal) and private third party drug reimbursement plans
2-3 years’ experience in a Customer Service or Call Centre setting
Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset
Demonstrated ability to work successfully within a fast paced, team based environment
Excellent communication skills, written and verbal, to interact effectively with patients and clients
Demonstrated ability to analyze and interpret information, data, and regulations.
Demonstrated ability to pay attention to details and make decisions using sound judgement.
Flexible to work longer hours, overtime as required
Able to work flexible hours between 8:00AM to 8:00PM
Superior customer service skills
Demonstrated teamwork abilities
Ability to manage multiple tasks and priorities at once
Comprehension of medical terminology, Ability to read and interpret patient charts
Strong analytical skills including interpretation of regulation and legislation.
Ability to make decisions using sound judgment
Ability to work autonomously
Strong organizational skills, creative problem solving and results oriented.
Strong time and project management skills and sense of urgency
Ability to analyze current enrollment volume by MD
Ability to analyze enrollment potential based on prescription volume of other biologics
Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
Must have a valid driver’s license and possess a car
Ability to conduct Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours
Can interact with multiple sales reps and district managers from the commercial team
Superior verbal and written communication skills, interpersonal skills and
Attention to detail.
Ability to speak multiple languages an asset
Established relationships with Customers in a given territory, an asset
Knowledge of public, private and federal reimbursement an asset
Hold and maintain a valid, non-expired, unrestricted driver’s license

WHAT WE OFFER

Base Salary: CAD $43,721.00 - 68,706.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Work model: Hybrid

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

Apply on greenshield.csod.com About employer

More about this job

Responsibilities

The role serves as a single point of contact for patients and physicians, managing the patient journey from enrollment to therapy start. Responsibilities include coordinating reimbursement, maintaining accurate patient charts, and ensuring adherence to treatment plans.

Requirements

Candidates must have a college diploma or university degree and 2-3 years of experience in the healthcare or pharmaceutical industry. Proficiency in MS Office, strong communication skills, and knowledge of public and private drug reimbursement plans are required.

Skills

Patient care
Case management
Reimbursement support
CRM
Medical terminology
Customer service
Data analysis
Communication
Time management
Project management
Problem solving
Teamwork
Attention to detail
Regulatory compliance
Self-injection training

Benefits

Health coverage
Dental coverage
Retirement savings
Paid time off
Mental health support

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Pharmaceutical
Patient Care
Reimbursement
CRM
MS Office
Case Management
Medical Terminology
Customer Service
Call Centre
Biologics
Compliance
Data Analysis
Patient Advocacy
Health Equity
Insurance
Non-profit
CRM Software
Patient Charting
Continuous Healthcare Education

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Work requirements

Jobs in Canada