Customer service representative jobs in Montréal, QC and nearby

Within 25 km

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Added 12 days ago
IF
Bilingual Customer Service Representative I
Intact FC
Montreal, QC
- Full-time
Day or evening shifts may be required based on operational needs
Added 12 days ago
IF
Customer Service Representative – Digital Centre of Expertise (Bilingual)
Intact FC
Laval, QC · Montreal, QC
- Full-time
Do you enjoy helping people and have a strong interest in technology? We are looking for Bilingual Customer Service Representatives to join our Digital Centre of Expertise!
Added 14 days ago
L
Customer Service Representative / Représentant(e) service client
Leviton
Pointe-Claire, QC
- Full-time
Reporting to the Supply Chain and Quality Assurance Director, the Account Representative is at the heart of customer excellence. This role is responsible for efficiently and courteously…
Added 14 days ago
QM
Agent service à la clientèle / Customer Service Associate
Quantum Management Services Ltd.
Montreal, QC
- Full-time
Horaire : quart de jour, 37,5 heures par semaine · Schedule: Day shift, 37.5 hours per week
Added 14 days ago
CR
Représentant.e du service à la clientèle - Customer Service Representative
Cameleon RH
Pointe-Claire, QC
- Full-time
Service Representative for a company committed to
Added 14 days ago
KC
Customer Service Representative
KIK Consumer Products
Montreal, QC
- Full-time
The Customer Service Representative acts as a key point of contact between customers and internal teams. They ensure efficient order management, delivery coordination, and follow-up on…
Added 14 days ago
QM
Représentant(e) en service à la clientèle / Customer Service Representative
Quantum Management Services Ltd.
Laval, QC
- $52,000 to $55,000 CAD / year
- Full-time
Our client is seeking a Customer Service Representative to join a growing team where customer satisfaction, teamwork, and professional development are at the heart of the organization.
Added 16 days ago
B
Bilingual Customer Service Representative
BMO
Dollard-Des Ormeaux, QC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 16 days ago
QR
Customer Service Agent - Retail
Quincaillerie Richelieu
Montreal, QC
- Full-time
Added 16 days ago
A
Customer Service Representative
Ardene
Laval, QC
- Full-time
Available to work from Ardene's Head office in Laval, 5 days per week (Monday to Friday)
Added 17 days ago
GD
Customer Service Representative - Contract
Groupe Dynamite
Mont-Royal, QC
- Contract
Reporting to your Team Leader and Supervisor, as a GARAGE/ DYNAMITE Customer Relationship Ambassador, you are the voice of the brand. You are genuine and you care about the people around…
Added 18 days ago
PG
Customer Service Representative
Protech Group
Montreal, QC
- $42,000 to $47,000 CAD / year
- Full-time
You are an integral part of providing the expertise and service benefiting our customers. As a Customer Service Representative, your goal is to guide our customers before, during and after…
Added 19 days ago
AT
Call Center Agent (Montréal, Ottawa, Québec)
Air Transat
Montreal, QC
- Full-time
Provide exceptional customer service with empathy, active listening, and professionalism.
Added 19 days ago
T
Bilingual Contact Centre Representative
TD
Montreal, QC
- Full-time
…inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’ll consistently deliver…
Added 19 days ago
C
Customer Service Agent - Claims
Couche-Tard
Laval, QC
- Full-time
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 19 days ago
TA
Call Center Agent (Montréal, Ottawa, Québec)
Transat AT
Montreal, QC
- Full-time
Provide exceptional customer service with empathy, active listening, and professionalism.
Added 20 days ago
Customer Service Agent - Claims
Circle K
Laval, QC
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 21 days ago
NB
Collection Customer Service Agent
National Bank of Canada
Montreal, QC
- Full-time
Added 21 days ago
Customer Service Representative
Peak Technologies
Montreal, QC
Provide responsive customer service while administering sales support. Be a problem solver. Provide recommendations and options to help resolve issues.
Added 21 days ago
C
Client Service Representative, 15h/weekly - Rosemère
CIBC
Rosemère, QC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 21 days ago
R
customer service associate
RONA
Boucherville, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 21 days ago
ET
Représentant(e) au service à la clientèle – Logistique / Customer Service Representative – Logistics
ENERGY TRANSPORTATION GROUP
Montreal, QC
- Full-time
Minimum 2-year experience in Customer Service in the transport/logistics industry, ideally.
Added 21 days ago
ET
Représentant(e) au service à la clientèle – Logistique / Customer Service Representative – Logistics
Energy Transportation Group
Montreal, QC
- Full-time
Minimum 2-year experience in Customer Service in the transport/logistics industry, ideally.
Added 21 days ago
B
Customer Service Representative
BMO
Montreal, QC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 22 days ago
AT
Call Center Agent (Montréal, Ottawa, Québec)
Air Transat
Montreal, QC
- Full-time
Provide exceptional customer service with empathy, active listening, and professionalism.

Green Shield Canada

BILINGUAL CLIENT SERVICE REPRESENTATIVE

Montreal, QC, Canada

Base Salary: CAD $59,688.00 - 91,109.00

Apply on greenshield.csod.com About employer

Applications open in a new tab.

Job details

Pay: Base Salary: CAD $59,688.00 - 91,109.00
Experience: Minimum of 5 years of experience in group benefits and/ or related industries.
Posting language: English
Posted: Oct 16, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

This position of Client Service Representative will report to the Client Service Leader in the following capacities:

Provide on-going services to clients and advisors in dealing with a variety of questions, inquiries, solving issues and escalations.
Collaborate with Business Development Managers, Account Managers and other internal stakeholder to support our clients and advisors.Educate and empower clients and advisors on GSC processes and tools such as plan administration online and other services.
Participate in client meetings including new group implementations, problem solving sessions, and general client relationship building events, as required.
Play a key role in onboarding new clients, implement plan amendments, process terminations, and facilitate unique enrolment and benefit administration requirements.
Represent the service role in finalist presentations with BDMs, demonstrating GSC’s capabilities and our value proposition.
Work closely with internal teams to drive efficiencies and improve client experience.
Any other duties as required.

WHO WE'RE LOOKING FOR

The ideal candidate will be highly motivated by the opportunity to be a member of a thriving service team. Candidates will possess the following qualifications and attributes:

Bilingualism (French and English required): English proficiency is required for this position, as the incumbent must be able to communicate daily, both verbally and in writing, with English-speaking colleagues located outside Quebec in order to meet the needs of Quebec clients. The incumbent must also handle requests and inquiries from our English-speaking clients, as well as provide training to these clients and their employees.
University degree in administration or a combination of a college diploma and work experience in insurance.
Minimum of 5 years of experience in group benefits and/ or related industries.
Group insurance and health services industry knowledge
A passion for our clients and their plan members focusing on the delivery of high-quality service.
Excellent listening, verbal communication, and writing skills, in French and English
Be comfortable presenting GSC in various settings.
Strong relationship management and coaching skills.
Ability to problem solve, bring new ideas and make decisions and do so with a sharp focus on detail.
Ability to multi-task, establish priorities, and work well under pressure and be self-reliant
Have a positive attitude, and will enjoy learning from and teaching clients, internal partners, and your teammates.
Be a member of a highly effective team and have a focus first and foremost on the success of the team.
Be committed, professional, take ownership and accountability.
Strive to achieve excellence and have fun.
Proven ability to deliver presentations and build relationships.
Valid driver’s license and access to a personal vehicle is required.

NICE TO HAVE

AMF license for group Insurance.

WHAT WE OFFER

Base Salary: CAD $59,688.00 - 91,109.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: Hybrid

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

Apply on greenshield.csod.com About employer

More about this job

Responsibilities

The Client Service Representative provides ongoing support to clients and advisors by resolving inquiries, solving issues, and managing escalations. They also collaborate with internal stakeholders to onboard new clients, facilitate plan administration, and represent the company in finalist presentations.

Requirements

Candidates must be bilingual in French and English and possess a university degree in administration or a college diploma with relevant insurance experience. A minimum of 5 years of experience in group benefits or related industries is required, along with a valid driver's license.

Skills

Bilingualism
Group benefits
Problem solving
Presentation skills
Coaching
Communication
Accountability
Insurance industry knowledge
Plan administration

Benefits

Health coverage
Dental coverage
Retirement savings
Paid time off
Well-being support

Visa sponsorship

Not detected in the job text

Keywords

Group benefits
Insurance
Health care
Client service
Bilingual
Account management
Plan administration
Stakeholder management
Onboarding
Relationship management
Coaching
Problem solving
Presentation
AMF license
Non-profit
Health equity
Payvider model
Mental health
Chronic disease management
Telemedicine
Pharmacy

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Hiring at a glance

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Customer service representative jobs in Montréal, QC and nearby

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Customer Service Representative – Digital Centre of Expertise (Bilingual)

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Représentant.e du service à la clientèle - Customer Service Representative

Customer Service Representative

Représentant(e) en service à la clientèle / Customer Service Representative

Bilingual Customer Service Representative

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Customer Service Representative

Call Center Agent (Montréal, Ottawa, Québec)

Bilingual Contact Centre Representative

Customer Service Agent - Claims

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Customer Service Representative

Client Service Representative, 15h/weekly - Rosemère

customer service associate

Représentant(e) au service à la clientèle – Logistique / Customer Service Representative – Logistics

Représentant(e) au service à la clientèle – Logistique / Customer Service Representative – Logistics

Customer Service Representative

Call Center Agent (Montréal, Ottawa, Québec)

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Customer service representative jobs in Montréal, QC and nearby