BILINGUAL CLIENT SERVICE REPRESENTATIVE

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

This position of Client Service Representative will report to the Client Service Leader in the following capacities:

• Provide on-going services to clients and advisors in dealing with a variety of questions, inquiries, solving issues and escalations.
• Collaborate with Business Development Managers, Account Managers and other internal stakeholder to support our clients and advisors.Educate and empower clients and advisors on GSC processes and tools such as plan administration online and other services.
• Participate in client meetings including new group implementations, problem solving sessions, and general client relationship building events, as required.
• Play a key role in onboarding new clients, implement plan amendments, process terminations, and facilitate unique enrolment and benefit administration requirements.
• Represent the service role in finalist presentations with BDMs, demonstrating GSC’s capabilities and our value proposition.
• Work closely with internal teams to drive efficiencies and improve client experience.
• Any other duties as required.

The ideal candidate will be highly motivated by the opportunity to be a member of a thriving service team. Candidates will possess the following qualifications and attributes:

• Bilingualism (French and English required): English proficiency is required for this position, as the incumbent must be able to communicate daily, both verbally and in writing, with English-speaking colleagues located outside Quebec in order to meet the needs of Quebec clients. The incumbent must also handle requests and inquiries from our English-speaking clients, as well as provide training to these clients and their employees.
• University degree in administration or a combination of a college diploma and work experience in insurance.
• Minimum of 5 years of experience in group benefits and/ or related industries.
• Group insurance and health services industry knowledge
• A passion for our clients and their plan members focusing on the delivery of high-quality service.
• Excellent listening, verbal communication, and writing skills, in French and English
• Be comfortable presenting GSC in various settings.
• Strong relationship management and coaching skills.
• Ability to problem solve, bring new ideas and make decisions and do so with a sharp focus on detail.
• Ability to multi-task, establish priorities, and work well under pressure and be self-reliant
• Have a positive attitude, and will enjoy learning from and teaching clients, internal partners, and your teammates.
• Be a member of a highly effective team and have a focus first and foremost on the success of the team.
• Be committed, professional, take ownership and accountability.
• Strive to achieve excellence and have fun.
• Proven ability to deliver presentations and build relationships.
• Valid driver’s license and access to a personal vehicle is required.

NICE TO HAVE

• AMF license for group Insurance.

WHAT WE OFFER

Base Salary:  CAD $59,688.00 - 91,109.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: Hybrid

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.