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Added 11 mins ago
Maintenance Planner
Big Country Equipment Repair, Ltd.
BC
…employees to become familiar with Big Country's products and…
Added 11 mins ago
Alterations Specialist
David's Bridal
Langley (District), BC · Langley, BC
…is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and…
Added 11 mins ago
I
Director, Stations, Planning and Asset Optimization
InnPower
Innisfil, ON
- Full-time
Act as the senior technical authority and corporate representative in dealings with the Ontario Energy Board, IESO, Hydro One, municipalities, Indigenous communities, developers, and other…
Added 27 mins ago
GO
Service Desk Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
…Government of Nunavut’s (GN) Help Desk team that provides first-line technical support to GN employees, resolving IT-related issues and service requests at first contact whenever possible.…
Added 42 mins ago
M
Plan Design System Coder
Manulife
Halifax, NS · Kitchener, ON · Waterloo, ON
- Full-time
Added 42 mins ago
Team Lead, Engineering (Contract)
Trans Mountain
Calgary, AB
…Engineering (Contract). In this position, you will provide technical oversight and engineering support for sustaining capital projects across pipeline facilities, pump stations, terminals,…
Added 1 hour ago
P
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- Full-time
Comprehensive technical and professional training
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Inside Sale Representative (Représentant(e) des ventes internes)
Rittal LLC
Montreal, QC
- Full-time
…distribution, climate control, IT infrastructure and software and services and are present in more than 90 percent of all sectors worldwide, from government data centres to automotive…
Added 1 hour ago
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Service Technician II
Vanderlande
Cornwall, ON
- $38.92 to $43.5 CAD / hour
- Full-time
Relevant vocational and / or technical qualifications
Added 1 hour ago
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Senior Forward Deployed Specialist
McKesson
Mississauga, ON
- Full-time
…healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of…
Added 1 hour ago
H
Senior Home Care Scheduler
HealthCareersInSask.ca
Fort Qu'appelle, SK
- Full-time
Job Description: Creates and maintains schedules, adhering to collective bargaining agreements and client needs. Provides functional guidance and technical direction to staff and managers.
Added 1 hour ago
AA
Commis aux pièces
Advance Auto Parts
Rimouski, QC
- Full-time
Manage DIY services including testing, battery installation, wiper installs, etc.
Added 1 hour ago
M
Presale Marketing Consultant
Manulife
Waterloo, ON · Montreal, QC
- Full-time
Own the proposal process, including strategy sessions, content development, project management, internal research, technical accuracy, brand adherence, and quality control.
Added 1 hour ago
IF
Customer Service Representative – Digital Centre of Expertise (Bilingual)
Intact FC
Laval, QC · Montreal, QC
- Full-time
Added 1 hour ago
Donor Centre Representative
Canadian Blood Services
Victoria, BC
Canadian Blood Services is looking for a Regular part-time Donor Centre Representative to join our dynamic Collections team in our BC-Victoria donor and mobile centres.
Added 1 hour ago
Senior AI Engineer
Guidepoint
Toronto, ON
Develop production APIs: Build and maintain Python services and APIs that connect agents to Guidepoint products, internal data, and third-party providers.
Added 2 hours ago
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Financial Reporting & Risk Manager
Halifax
Goffs, NS
- Full-time
The Manager provides technical accounting expertise, oversees the management and operations of Accounting Services, maintains strong internal controls, oversees the Authority’s insurance…
Added 2 hours ago
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Service Desk Asset Management Officer
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Minimum of 3 years’ experience in an informatics workstation technical support role of comparable size and complexity to the Government of Nunavut;
Added 2 hours ago
Distribution Assistant
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…carrying out repairs and alterations to existing mains and…
Added 2 hours ago
Market Manager - Vancouver
Influence Marketing
Vancouver, BC
Certain markets require the representative to have a car. Must have reliable transportation to arrive on time for scheduled visits, in remaining markets.
Added 2 hours ago
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Bilingual Business Development Representative (Engineering) - Montreal, QC
Victaulic
Montreal, QC · Quebec, QC
- Full-time
…tuyaux. L’entreprise propose des technologies avancées et des services d’ingénierie qui répondent aux défis complexes de tuyauterie auxquels font face les ingénieurs, les propriétaires de…
Added 3 hours ago
T
Operations Analyst III
TD
Mississauga, ON
- Full-time
Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the function
Added 3 hours ago
L
Applied AI Engineer
Luxoft
Canada
- Full-time
…2028. Our stack: Ruby on Rails, Node.js/TypeScript and Python services, PostgreSQL, Snowflake, and AWS. We're looking for an applied AI engineer to build AI with real, measurable benefit…
Added 3 hours ago
BS
French Bilingual Inside Sales Representative
Bilingual Source
Montreal, QC
- $60,000 to $75,000 CAD / year
- Full-time
Promouvoir et vendre des produits et services auprès des clients existants et potentiels par téléphone, courriel et en personne.
Added 3 hours ago
H
Sr. Channel Sales Representative
Honeywell
Burnaby, BC
- Full-time
Serving as the technical and application expert for Honeywell Enterprise Fire brands in Western Canada

Green Shield Canada

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (HYBRID)

Toronto, ON, Canada

Base Salary: CAD $0.00 - 0.00

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Job details

Pay: Base Salary: CAD $0.00 - 0.00
Posting language: English
Posted: Sep 29, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $0.00 - 0.00

Day in the Life (Realistic Preview)
This role is fast-paced and demanding. Calls come one after another, and many involve members who are frustrated, stressed, or navigating real health and financial concerns. You’ll need to stay focused, think clearly, and communicate with confidence; often while managing multiple systems and delivering answers in real time. There is pressure, and some days will feel heavy.

But this work matters. In those same moments, you’re often the person who brings clarity, reassurance, and real solutions when people need it most. If you can stay grounded under pressure and take ownership of each call, you’ll have a direct impact; helping people move forward with confidence during situations that genuinely affect their lives.

At GreenShield, we’re creating better health for all Canadians. As a Contact Centre Services Representative (Customer Service Representative), you play a vital role in delivering on that mission. You are often the first point of connection for members, providers, and clients - providing respectful, knowledgeable, and reliable service through phone, email, and chat channels. This role operates within a high-volume, performance-focused contact centre where quality, accuracy, and empathy are equally important. You’ll work as part of a collaborative team supported by experienced leaders and clear performance expectations.

Read to join the mission? Read below, and apply now!

WHAT SUCCESS LOOKS LIKE
• Delivering consistent, respectful, and accurate service in every interaction

Meeting service, quality, and schedule expectations

Contributing positively to a fair, inclusive, and accountable team culture

Adapting to new tools, processes, and service offerings

Supporting members with clarity, care, and professionalism

WHO WE'RE LOOKING FOR

WHO WE'RE LOOKING FOR
• Experience providing customer service in a fast-paced environment

Professional-level communication skills in English

Professional-level communication skills in French

Comfort working with multiple systems and technologies at the same time

Ability to remain seated for extended periods

Strong problem-solving skills and ability to remain composed in complex situations

Experience working collaboratively in a team environment

NICE TO HAVE
• Experience in healthcare, insurance, or benefits administration

Training
This role includes a comprehensive, in-person, training program, along with ongoing coaching, quality feedback, and learning opportunities. Training consists of 10 days of classroom learning, 5 days of mentorship activities, 1 day of eLearning, and 1 day of recap with a Trainer.

Schedule
The call centre operates 365 days a year. Scheduled shift rotations from 8am to 11pm from Monday to Sunday. Schedules are determined at the end of training, and you can expect rotations, including weekends.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged
theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Serve as the primary point of contact for members, providers, and clients via phone, email, and chat to resolve health and insurance inquiries. Manage high-volume interactions while maintaining accuracy, empathy, and adherence to performance standards.

Requirements

Candidates must possess professional-level proficiency in both English and French and have experience working in a fast-paced customer service environment. Strong problem-solving skills and the ability to navigate multiple systems simultaneously are essential for success in this role.

Skills

Customer service
Bilingual communication
Problem-solving
Conflict resolution
Data entry
Multi-tasking
Active listening
Empathy
Time management
Professional communication
Technical proficiency
Adaptability

Benefits

Health insurance
Mental health support
Pharmacy services
Telemedicine
Chronic disease management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Health Insurance
Bilingual
Contact Centre
Benefits Administration
Healthcare
Member Support
Performance-focused
Inbound Calls
Data Management
Non-profit
Social Enterprise
Communication Skills
Problem Solving
Team Collaboration
Training Program
Shift Rotations

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