BILINGUAL PART TIME COMPUTER OPERATOR CONTINENTAL SHIFTS - ONSITE

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

• Execute a variety of computer-based commands, batch processes and programs according to a pre-defined schedule or as directed. These activities include such things as running data backups and launching business applications.      
• Operate peripheral devices such as printers and storage devices as required. Participate in the maintenance of peripheral equipment.  
• Monitor the status of processes, programs, peripheral devices and other infrastructure components. Initiate appropriate action when incidents occur. Participate in the resolution of incidents.  
• Participate in Level 1 Help Desk support activities for internal Green Shield staff and external customers / stakeholders.  
• Escalate incidents to other support staff as required.  
• Participate in the updating of a variety of documentation related to computer operations. 
• Control access to the control room, raised floor and other resources as required. 
• Lift and transport some heavy objects such as boxes of paper and supplies.  
• Perform other tasks as assigned. 

WHO WE'RE LOOKING FOR

• Post-secondary degree or diploma in Information Technology or equivalent 
• This role will have exposure to Protected B data as per Public Service and Procurement Canada requirements. The successful candidate must undergo a mandatory background verification and obtain, as well as maintain, a valid
• Reliability Status security clearance to be eligible for this position. 
• At least 2 years of computer operations experience.  
• Customer service oriented 
• Ability to work independently, manage multiple tasks and meet delivery commitments while maintaining  accuracy.  
• Proven problem solving skills 
• Excellent verbal and written communication skills. 
  
  

TRAINING PERIOD: 

The training period for this position is 60 calendar days. 

Salary range for this position is in accordance with Article 22 of the Collective Agreement.  In addition, all compensated hours are paid a 20% shift premium. 

This position is posted in accordance with Article 13 of the Collective Bargaining Agreement. 

WHAT WE OFFER

 Base Salary:  CAD $0.00 - 0.00

(For Director+ positions) Base Salary: Range exempt

(For permanent positions, add and remove this sentence)
Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
(if eligible - add this) Additional compensation: Eligible for a discretionary target bonus. 
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: Hybrid/on-site (select one)

(For other positions, add and remove this sentence)

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.

Posting disclosures: This is for an existing vacancy.

Work model: Hybrid/On-site (select one)

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs.  We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded. 

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a
difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language.  By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization. 

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.