Jobs in Canada

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Added 2 hours ago
T
Dynamics/Sharepoint Architect
TEKsystems
Toronto, ON
- $125 to $145 CAD / hour
- Contract
…Information Management System (CIMS) upgrade. The role will lead and validate the on-premises modernization of Microsoft Dynamics CRM and SharePoint, including related SQL Server, SSRS,…
Added 3 hours ago
TC
EAS Senior Support, Maintenance, and Development (.NET) Resource
ThirdEye CyberSecurity
Regina, SK
- Contract
Must have a minimum of five (5) years experience in:
Added 4 hours ago
OD
Salesforce Product Manager
OSI Digital
Toronto, ON
- Full-time
…initiative and needs someone who can engage credibly with the platform's capabilities and constraints during discovery. The Product Manager will lead high-level discovery sessions with…
Added 4 hours ago
KC
Manager, Supply Chain & E-Procurement (IVALUA)
KPMG Canada
Toronto, ON
- Full-time
…procurement requirements into practical Ivalua solutions and lead key aspects of implementation, configuration, testing and…
Added 4 hours ago
OD
Salesforce Product Manager
OSI Digital
Vancouver, BC
- Full-time
…initiative and needs someone who can engage credibly with the platform's capabilities and constraints during discovery. The Product Manager will lead high-level discovery sessions with…
Added 7 hours ago
MA
IAM RBAC Business Solution Analyst Lead
Marsh Agency
Toronto, ON
- Full-time
Marsh is seeking an experienced IAM RBAC Business Solutions Lead to establish, own, and lead our enterprise-wide Role-Based Access Control (RBAC) function.
Added 7 hours ago
MA
Oliver Wyman - Senior Lead AI Developer
Marsh Agency
Toronto, ON
- Full-time
Knowledge of one or more agentic platforms , including but not limited to: Azure Foundry, AWS Bedrock, Gemini Enterprise Agent Platform
Added 8 hours ago
Staff Machine Learning Engineer, AdTech
HelloFresh
Toronto, ON
We are looking for a Staff Machine Learning & AI Engineer to lead the engineering architecture of our multi-agent AI systems, with a focus on agent-driven products. In this role, you will…
Added 8 hours ago
LS
DevSecOps Engineer - Permanent - 19668
LRO Staffing
Ottawa, ON
- Full-time
…telemetry, participate in shared on-call incident response, and lead post-incident analyses to continuously elevate platform uptime and delivery…
Added 9 hours ago
TR
Principal Software Engineer / Architect – AI – Legal FDE
Thomson Reuters
Toronto, ON
- Full-time
Lead the selection, evaluation, and adoption of technologies, frameworks, and patterns, and build consensus across teams.
Added 9 hours ago
NS
Senior Performance Test Lead / Specialist
N2P Systems
Toronto, ON · North York, ON
- $60 to $70 CAD / hour
- Contract
N2P Systems is seeking an experienced Senior Performance Test Lead / Specialist to join our enterprise technology delivery team in North York, ON, Canada. At N2P Systems, you will put 8+…
Added 9 hours ago
OD
Salesforce Product Manager
OSI Digital
Toronto, ON
- $40,000 to $110,000 CAD / year
- Full-time
…initiative and needs someone who can engage credibly with the platform's capabilities and constraints during discovery. The Product Manager will lead high-level discovery sessions with…
Added 9 hours ago
OD
Salesforce Product Manager
OSI Digital
Vancouver, BC
- $40,000 to $110,000 CAD / year
- Full-time
…initiative and needs someone who can engage credibly with the platform's capabilities and constraints during discovery. The Product Manager will lead high-level discovery sessions with…
Added 9 hours ago
BU
Data and Integrations Architect
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to IT Manager, Enterprise Solutions - Foundational Technologies, the Data and Integrations Architect is responsible for designing the data and integration architecture that…
Added 10 hours ago
M
Lead Architect, Cloud & AI – Asia
Manulife
Toronto, ON
- Full-time
Guide the integration of cloud and AI capabilities with enterprise platform, data, API, identity, and security services.
Added 10 hours ago
SP
DevOps Architect (CAN)
Salesforce Partner Canada
Toronto, ON
- Full-time
…volumes and critical demands while balancing technical and enterprise-level…
Added 10 hours ago
FI
Senior AI Solutions Lead
Flexstaf I.T. Inc.
Regina, SK
- Contract
Seeking a hands-on Senior AI Solutions Lead to independently deliver AI initiatives, working with business stakeholders from discovery and prioritization through architecture, production…
Added 10 hours ago
O
Lead AI Developer
OpenText
Waterloo, ON
- Full-time
We’re looking for a Lead Automation & AI Developer to build intelligent, scalable solutions that automate IT operations, reduce manual effort, and improve reliability. You’ll lead hands-on…
Added 10 hours ago
O
Lead AI Developer
OpenText
Mississauga, ON
- Full-time
We’re looking for a Lead Automation & AI Developer to build intelligent, scalable solutions that automate IT operations, reduce manual effort, and improve reliability. You’ll lead hands-on…
Added 10 hours ago
O
Lead AI Developer
OpenText
Richmond Hill, ON
- Full-time
We’re looking for a Lead Automation & AI Developer to build intelligent, scalable solutions that automate IT operations, reduce manual effort, and improve reliability. You’ll lead hands-on…
Added 11 hours ago
H
Azure Databricks Architect
HabileLabs
Toronto, ON
- Contract
Habilelabs is seeking an experienced Lead Architect with strong expertise in Microsoft Azure, Databricks, and modern Data & AI platforms. This role will design and deliver scalable, secure,…
Added 11 hours ago
J
Founding Product Lead - B2B2C Insurtech
Toronto, ON
- Full-time
We're looking for a Founding Product Lead to help shape this product from its earliest stages. You'll work directly with the founding team and enterprise partners to define the product,…
Added 12 hours ago
4S
Senior Databricks Platform Architect / Lead
49 Solutions
Ottawa, ON
- $150,000 to $250,000 CAD / year
- Contract
Candidates must hold a valid and active Government of Canada Reliability, Secret or Top Secret security clearance
Added 12 hours ago
4S
Senior Databricks Platform Architect / Lead
49 Solutions
Remote, Canada
- $150,000 to $250,000 CAD / year
- Contract
- Remote
Candidates must hold a valid and active Government of Canada Reliability, Secret or Top Secret security clearance
Added 12 hours ago
D
Senior Manager, Training
Docker
Remote, Canada
- Full-time
- Remote
…personally building the first learning paths and standing up the platform, and you will grow into leading a team as the Training function…

Green Shield Canada

DELIVERY MANAGER, CRM & ERP SOLUTIONS

Toronto, ON, Canada

Base Salary: CAD $94,046.00 - 142,069.00

Apply on greenshield.csod.com About employer

Applications open in a new tab.

Job details

Pay: Base Salary: CAD $94,046.00 - 142,069.00
Posting language: English
Posted: Nov 9, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $94,046.00 - 142,069.00

THE ROLE IN A NUTSHELL

We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting GreenShield’s contact centre and enterprise operations.

This is not a traditional project management role focused primarily on schedules and status reporting. You will take ownership of delivery across an integrated technology environment that includes Microsoft Dynamics 365, NICE CXone, the Unified Service Layer, and Workday. You will bring together technical teams, vendors, product owners, and business stakeholders to resolve incidents, monitor service performance and costs, prioritize enhancements, and ensure our platforms continue to meet evolving business and customer needs.

During the initial stage, your focus will be on platform stabilization and operational readiness. As the environment matures, you will help shape the roadmap, identify improvement opportunities, and drive greater value from our technology investments.

WHAT YOU’LL DO

Lead the day-to-day delivery and stabilization of CRM, contact centre, integration, and enterprise application services.

Coordinate cross-functional teams during critical incidents, ensuring clear ownership, timely escalation, defined next steps, and effective communication.

Monitor SLAs, KPIs, incident trends, backlog health, resolution times, and vendor performance.

Lead root cause analysis and support the implementation of sustainable solutions that reduce recurring issues.

Partner with product owners and business stakeholders to evaluate, prioritize, and deliver platform enhancements.

Use operational data and customer interaction trends to identify opportunities for automation, improved call containment, better workflows, and enhanced user experiences.

Monitor SaaS licensing, consumption, utilization, and platform costs against forecasts, identifying variances and emerging financial risks.

Support the development of FinOps practices, cost reporting, and informed licensing decisions.

Lead operational and technical governance discussions with vendors and internal partners.

Maintain delivery playbooks, escalation paths, runbooks, service reporting, and supporting documentation.

Ensure platform changes consider technical feasibility, security, cost, architecture, and operational impact.

WHO WE'RE LOOKING FOR

Required Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience:

8+ years in enterprise application support or technical leadership roles.
Proven experience with Dynamics 365 CRM, Workday Finance & HR, and CCaaS platforms (NICE).
Strong understanding of integration frameworks, APIs, and middleware.
Hands-on experience with NICE CXone (or equivalent enterprise CCaaS platform), including contact centre operations, system administration, workflow optimization, reporting, and vendor management.

Skills:

Strong troubleshooting and problem-solving skills.
Excellent communication and stakeholder engagement abilities.
Strategic thinker with hands-on technical capability.
Ability to manage multiple priorities in a fast-paced environment.
Strong leadership and mentoring skills.
Certifications: Workday, Dynamics 365, or ITIL certification preferred.

Preferred Attributes

Expertise in AMS delivery models and vendor management.
Bilingualism (English/French).
Group benefits and/or insurance experience.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

While the external posting title has been adjusted to Delivery Manager, ERM & ERP to better align with the target talent market, the role's internal title will remain Business Technology Project Manager.

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

Apply on greenshield.csod.com About employer

More about this job

Responsibilities

Lead the operational delivery, stabilization, and continuous improvement of CRM and enterprise application services including Dynamics 365 and Workday. Coordinate cross-functional teams to resolve incidents, manage vendor performance, and prioritize platform enhancements to meet business needs.

Requirements

Requires a bachelor's degree in Computer Science or IT and over 8 years of experience in enterprise application support or technical leadership. Proficiency in Dynamics 365, Workday, and CCaaS platforms is essential, along with strong problem-solving and communication skills.

Skills

Dynamics 365
Workday
NICE CXone
CRM
ERP
Technical leadership
Vendor management
Incident management
API
Middleware
SaaS licensing
FinOps
Root cause analysis
Service level agreements
Stakeholder engagement
Operational governance

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365
Workday
NICE CXone
CRM
ERP
CCaaS
API
Middleware
FinOps
ITIL
SaaS
Vendor Management
Incident Management
Root Cause Analysis
Service Level Agreements
KPI
Operational Readiness
Enterprise Applications
Contact Centre
Automation
Workflow Optimization
Technical Governance
System Administration
Insurance
Health Care
Non-profit
Project Management
Delivery Management
Cloud Platforms
Integration Frameworks

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Jobs in Canada