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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Partner closely with the Product Owner, business stakeholders, technology teams, architects, vendors, and other delivery partners to coordinate priorities and maintain delivery alignment.
Added 3 mins ago
ZC
Finance Operations Associate
Zurich Canada
Toronto, ON
- Full-time
Reporting to the Finance Accounting and Reporting Manager, you will provide support to Financial Operations across a range of general ledger and reporting functions. This is a unique…
Added 3 mins ago
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Manufacturing Quality Manager
SMARTFOX
Canada
- Full-time
Customers remember products that never let them down. As Quality Manager at Smartfox, you’ll own our quality systems from the supplier’s dock to the customer’s door. You’ll lead a team,…
Added 3 mins ago
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Assistant Product Developer - Beauty
Altis
Toronto, ON · North York, ON
- Contract
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 3 mins ago
CC
AI Product and Delivery Manager
Centennial College
Toronto, ON · Scarborough, ON
- $100,363 to $131,604 CAD / year
- Full-time
We're looking for an exceptional AI Product and Delivery Manager to help turn that ambition into reality. This is a unique opportunity to join a newly established AI Incubator at a defining…
Added 3 mins ago
TS
Account Manager
Three Ships
Toronto, ON
- $75,000 to $100,000 CAD / year
- Full-time
Three Ships Beauty is hiring! We're looking for an Account Manager to own and grow our top retail accounts, and top independent (indie) partner accounts that drive the most revenue in our…
Added 3 mins ago
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US - Associate III, Operations - PET
Claire's
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
Partner with District Managers and Store Leaders to drive piercing performance as a key business KPI.
Added 3 mins ago
S
Events Coordinator, North America
Solifi
Toronto, ON
- Full-time
Working closely with the Events Manager and the broader Marketing organization, this role provides hands-on operational support across a high-volume events calendar. The coordinator manages…
Added 3 mins ago
CM
Foreign Exchange (FX) Analytics Manager
CIBC Mellon
Toronto, ON
- Full-time
Reporting to the Executive Director, Capital Markets, the Foreign Exchange (FX) Analytics Manager, Capital Markets is responsible for supporting projects associated with Foreign Exchange…
Added 3 mins ago
OM
Supervisor, Media Planning
Omnicom Media
Toronto, ON
- Full-time
Build and maintain strong client relationships and respectful partner relationships.
Added 3 mins ago
MN
Electrical Account Manager
Modern Niagara Building Services
Vaughan, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Electrical Project Manager leads electrical construction projects from planning and procurement through installation, commissioning, and closeout. Based in our Vaughan office, this role…
Added 4 mins ago
QM
Chef de produit principal / Senior Product Manager
Quantum Management Services Ltd.
Montreal, QC
- Full-time
Added 4 mins ago
FL
Talent Acquisition & HR Manager
Falco Logistics
Toronto, ON · North York, ON
- $75,000 to $95,000 CAD / year
- Full-time
Partner with managers on performance management, coaching plans and difficult conversations
Added 4 mins ago
RA
Operations Manager - Project Freight Forwarding
Reimer Associates Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- $85,000 to $105,000 CAD / year
- Full-time
…project services are customized for each individual customer or partner, to satisfy often complex requirements. Leveraging their expertise to provide the right solutions and suitable…
Added 4 mins ago
Enterprise Partner Manager
DoorDash Canada
Toronto, ON
…strategic vision, development and growth of restaurant merchant partner relationships within our Enterprise Post-sale team. You will report to a Senior Manager for DoorDash…
Added 4 mins ago
Enterprise Account Manager
DoorDash Canada
Toronto, ON
…strategic vision, development and growth of restaurant merchant partner relationships within our Enterprise Post-sale team. You will report to a Senior Manager for DoorDash…
Added 4 mins ago
Senior Manager, Corporate Security
D2L
Kitchener, ON
The Senior Manager, Corporate Security leads the corporate security function and its day-to-day operations and owns the corporate security roadmap. This role is accountable for protecting…
Added 4 mins ago
Health Care Aide (PWLCL)
Connecting Care (2000) Inc.
Cold Lake, AB
…and boredom. To do this you must collaborate with the Care Partner team to identify ways to deepen relationships, create meaning, and aid the Residents in being the decision-makers in their…
Added 4 mins ago
Health Care Aide (PWLCL)
Connecting Care (2000) Inc.
Cold Lake, AB
…and boredom. To do this you must collaborate with the Care Partner team to identify ways to deepen relationships, create meaning, and aid the Residents in being the decision-makers in their…
Added 4 mins ago
UO
Faculty Administrator
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Faculty General Manager (FGM), the Faculty Administrator (FA) facilitates the effective and efficient operations of the Dean’s Office and supports administrative activities…
Added 4 mins ago
H
Technical Program Manager
HP
Vancouver, BC
- Full-time
We are seeking a highly motivated Hardware Program Manager to facilitate the planning, architecture, and innovation for next-generation hardware platforms and products. This role will…
Added 4 mins ago
TH
CUSTOMER EXPERIENCE MANAGER-9 Month Contract, RED DEER
The Home Depot
Red Deer, AB
- Full-time
…customer service escalations. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and…
Added 4 mins ago
A
Manager, Sales & Business Development (Ontario, CAN)
Anaergia
Burlington, ON
- Full-time
The Sales and Business Development Manager will drive growth of Anaergia’s municipal and industrial solutions pipeline across an assigned Canadian territory. The primary territory is…
Added 18 mins ago
DELIVERY MANAGER, CRM & ERP SOLUTIONS
Green Shield Canada
Toronto, ON
We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting…
Added 18 mins ago
S
Digital Manager
Stantec
Edmonton, AB
- Full-time
The Digital Marketing Manager Operations sets the strategy, roadmap, governance, and operating model for the data, CRM, technology, website, and operational capabilities that underpin…
Added 18 mins ago
SP
Leasing Manager
Shiplake Properties
Toronto, ON
- Full-time
Partner with the Marketing Manager to list, track, and promote available suites

Green Shield Canada

DELIVERY MANAGER, CRM & ERP SOLUTIONS

Toronto, ON, Canada

Base Salary: CAD $94,046.00 - 142,069.00

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Job details

Pay: Base Salary: CAD $94,046.00 - 142,069.00
Posting language: English
Posted: Nov 9, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $94,046.00 - 142,069.00

THE ROLE IN A NUTSHELL

We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting GreenShield’s contact centre and enterprise operations.

This is not a traditional project management role focused primarily on schedules and status reporting. You will take ownership of delivery across an integrated technology environment that includes Microsoft Dynamics 365, NICE CXone, the Unified Service Layer, and Workday. You will bring together technical teams, vendors, product owners, and business stakeholders to resolve incidents, monitor service performance and costs, prioritize enhancements, and ensure our platforms continue to meet evolving business and customer needs.

During the initial stage, your focus will be on platform stabilization and operational readiness. As the environment matures, you will help shape the roadmap, identify improvement opportunities, and drive greater value from our technology investments.

WHAT YOU’LL DO

Lead the day-to-day delivery and stabilization of CRM, contact centre, integration, and enterprise application services.

Coordinate cross-functional teams during critical incidents, ensuring clear ownership, timely escalation, defined next steps, and effective communication.

Monitor SLAs, KPIs, incident trends, backlog health, resolution times, and vendor performance.

Lead root cause analysis and support the implementation of sustainable solutions that reduce recurring issues.

Partner with product owners and business stakeholders to evaluate, prioritize, and deliver platform enhancements.

Use operational data and customer interaction trends to identify opportunities for automation, improved call containment, better workflows, and enhanced user experiences.

Monitor SaaS licensing, consumption, utilization, and platform costs against forecasts, identifying variances and emerging financial risks.

Support the development of FinOps practices, cost reporting, and informed licensing decisions.

Lead operational and technical governance discussions with vendors and internal partners.

Maintain delivery playbooks, escalation paths, runbooks, service reporting, and supporting documentation.

Ensure platform changes consider technical feasibility, security, cost, architecture, and operational impact.

WHO WE'RE LOOKING FOR

Required Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience:

8+ years in enterprise application support or technical leadership roles.
Proven experience with Dynamics 365 CRM, Workday Finance & HR, and CCaaS platforms (NICE).
Strong understanding of integration frameworks, APIs, and middleware.
Hands-on experience with NICE CXone (or equivalent enterprise CCaaS platform), including contact centre operations, system administration, workflow optimization, reporting, and vendor management.

Skills:

Strong troubleshooting and problem-solving skills.
Excellent communication and stakeholder engagement abilities.
Strategic thinker with hands-on technical capability.
Ability to manage multiple priorities in a fast-paced environment.
Strong leadership and mentoring skills.
Certifications: Workday, Dynamics 365, or ITIL certification preferred.

Preferred Attributes

Expertise in AMS delivery models and vendor management.
Bilingualism (English/French).
Group benefits and/or insurance experience.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

While the external posting title has been adjusted to Delivery Manager, ERM & ERP to better align with the target talent market, the role's internal title will remain Business Technology Project Manager.

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead the operational delivery, stabilization, and continuous improvement of CRM and enterprise application services including Dynamics 365 and Workday. Coordinate cross-functional teams to resolve incidents, manage vendor performance, and prioritize platform enhancements to meet business needs.

Requirements

Requires a bachelor's degree in Computer Science or IT and over 8 years of experience in enterprise application support or technical leadership. Proficiency in Dynamics 365, Workday, and CCaaS platforms is essential, along with strong problem-solving and communication skills.

Skills

Dynamics 365
Workday
NICE CXone
CRM
ERP
Technical leadership
Vendor management
Incident management
API
Middleware
SaaS licensing
FinOps
Root cause analysis
Service level agreements
Stakeholder engagement
Operational governance

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365
Workday
NICE CXone
CRM
ERP
CCaaS
API
Middleware
FinOps
ITIL
SaaS
Vendor Management
Incident Management
Root Cause Analysis
Service Level Agreements
KPI
Operational Readiness
Enterprise Applications
Contact Centre
Automation
Workflow Optimization
Technical Governance
System Administration
Insurance
Health Care
Non-profit
Project Management
Delivery Management
Cloud Platforms
Integration Frameworks

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