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Added 1 min ago
OS
Manager, Payroll & Benefits
Ottawa Senators
Ottawa, ON · Kanata, Ontario
- Full-time
…which will allow the candidate to become fully engaged in the business of a major league sports…
Added 1 min ago
UG
Commercial Relationship Coordinator
UnitedHealth Group
Richmond, BC
- Full-time
…Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing…
Added 1 min ago
L&
Assistant Finance Manager – Brand Marketing
Lindt & Sprüngli USA
Toronto, ON · LCA - CAN - Corporate - Head Office - Toronto - ON
- Full-time
Partner with Marketing, Sales, Supply Chain and other cross-functional teams to develop and evaluate financial business cases for new product launches
Added 1 min ago
L&
Assistant Finance Manager – Brand Marketing
Lindt & Sprüngli (Canada), Inc
Toronto, ON · LCA - CAN - Corporate - Head Office - Toronto - ON
- Full-time
Partner with Marketing, Sales, Supply Chain and other cross-functional teams to develop and evaluate financial business cases for new product launches
Added 1 min ago
MM
Affinity Leader, Canada
Marsh McLennan
Toronto, ON
- Full-time
We are seeking a talented individual to join our Affinity team, part of our risk business at Marsh. This role will be based in Toronto. This is a hybrid role that has a requirement of…
Added 16 mins ago
OC
Community Care Partnerships Coordinator
Ohana Care
AB · Edmonton, AB
- Part-time
…organizations, building the relationships that make Ohana Care the name people think of when someone needs care at…
Added 16 mins ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vernon, BC
- Full-time
…organization with the agility and entrepreneurial spirit of a growing…
Added 16 mins ago
TS
Category Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…only Canadian-owned full line medical distributor. We proudly partner with over five hundred manufacturers to service the needs of our…
Added 16 mins ago
AT
CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
Atlas Tools and Machinery is a proud,family-owned Canadian business, now in its third generation and dedicated to delivering exceptional customer experiences since 1954. As a trusted…
Added 16 mins ago
ES
Territory Sales Manager
Encompass Supply Chain Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
First and foremost, we’re looking for people who live our core values and prioritize customer service - that’s key. But we also value enthusiasm, integrity, and the courage to embrace…
Added 16 mins ago
OS
Manager, Payroll & Benefits
Ottawa Senators Hockey Club
Ottawa, ON
- Full-time
…which will allow the candidate to become fully engaged in the business of a major league sports…
Added 16 mins ago
Store Associate
Sherwin-Williams
Burnaby, BC
…it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to…
Added 16 mins ago
DA
Assistant Human Resources Manager / HR Business Partner – Destination Auto Group
Destination Auto Group
Burnaby, BC
- $80,000 to $90,000 CAD / year
- Full-time
Recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada’s Best Employers for Recent Graduates for…
Added 16 mins ago
Senior Accountant - Treasury
Brewers Retail Inc
Bolton, ON
…part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage…
Added 16 mins ago
R
Director, Central Funding & Equities Financial Control
RBC
Toronto, ON
- Full-time
Establish and maintain relationships with the business and other key stakeholders striving to be a trusted business partner and the first port of call in resolving finance-related issues.
Added 16 mins ago
TS
Account Manager
Three Ships Beauty
Remote, Canada
- $75,000 to $100,000 CAD / year
- Full-time
- Remote
…and grow our top retail accounts, and top independent (indie) partner accounts that drive the most revenue in our wholesale business. We are looking for someone who is a unique combination…
Added 16 mins ago
Senior Art Director
Ogilvy
Toronto, ON
At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of…
Added 16 mins ago
Senior Manager, Bell AI Fabric Strategy
Bell
Regina, SK
…AI-powered solutions, and digital experiences that elevate how people live, work, and play every…
Added 16 mins ago
T
Customer Experience Associate - Sherbrooke & Claremont
TD
Montreal, QC
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 16 mins ago
T
Customer Experience Associate - Ile-Perrot
TD
Notre-Dame-de-l'Île-Perrot, QC
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 32 mins ago
SE
Executive Assistant
Suncor Energy
Calgary, AB
- Full-time
When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our…
Added 32 mins ago
MC
Financial Services Associate - Full Time - 6 Month Contract
Meridian Credit Union
Cambridge, ON
- $60,000 to $63,000 CAD / year
- Full-time
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and…
Added 32 mins ago
D
Financial Services Product Owner
Desjardins
Toronto, ON · Mississauga, ON · Burlington, ON · Aurora, ON
- Full-time
…customer journeys, and maintain a competitive advantage. You will partner with business leaders to translate growth objectives into actionable plans and ensure successful execution across…
Added 32 mins ago
Robotics Integration Engineering Specialist – Robot, Vision & Edge Connectivity
Siemens
Kitchener, ON
We are looking for dedicated and talented people who solve ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and…
Added 32 mins ago
LC
Asset Protection Representative
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Hamilton, ON
- Full-time
Do you have an instinct for spotting risks, a commitment to justice, and the drive to protect people and property? Join one of Canada’s most prominent and most respected Asset Protection…

Green Shield Canada

DELIVERY MANAGER, CRM & ERP SOLUTIONS

Toronto, ON, Canada

Base Salary: CAD $94,046.00 - 142,069.00

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Job details

Pay: Base Salary: CAD $94,046.00 - 142,069.00
Posting language: English
Posted: Nov 9, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $94,046.00 - 142,069.00

THE ROLE IN A NUTSHELL

We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting GreenShield’s contact centre and enterprise operations.

This is not a traditional project management role focused primarily on schedules and status reporting. You will take ownership of delivery across an integrated technology environment that includes Microsoft Dynamics 365, NICE CXone, the Unified Service Layer, and Workday. You will bring together technical teams, vendors, product owners, and business stakeholders to resolve incidents, monitor service performance and costs, prioritize enhancements, and ensure our platforms continue to meet evolving business and customer needs.

During the initial stage, your focus will be on platform stabilization and operational readiness. As the environment matures, you will help shape the roadmap, identify improvement opportunities, and drive greater value from our technology investments.

WHAT YOU’LL DO

Lead the day-to-day delivery and stabilization of CRM, contact centre, integration, and enterprise application services.

Coordinate cross-functional teams during critical incidents, ensuring clear ownership, timely escalation, defined next steps, and effective communication.

Monitor SLAs, KPIs, incident trends, backlog health, resolution times, and vendor performance.

Lead root cause analysis and support the implementation of sustainable solutions that reduce recurring issues.

Partner with product owners and business stakeholders to evaluate, prioritize, and deliver platform enhancements.

Use operational data and customer interaction trends to identify opportunities for automation, improved call containment, better workflows, and enhanced user experiences.

Monitor SaaS licensing, consumption, utilization, and platform costs against forecasts, identifying variances and emerging financial risks.

Support the development of FinOps practices, cost reporting, and informed licensing decisions.

Lead operational and technical governance discussions with vendors and internal partners.

Maintain delivery playbooks, escalation paths, runbooks, service reporting, and supporting documentation.

Ensure platform changes consider technical feasibility, security, cost, architecture, and operational impact.

WHO WE'RE LOOKING FOR

Required Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience:

8+ years in enterprise application support or technical leadership roles.
Proven experience with Dynamics 365 CRM, Workday Finance & HR, and CCaaS platforms (NICE).
Strong understanding of integration frameworks, APIs, and middleware.
Hands-on experience with NICE CXone (or equivalent enterprise CCaaS platform), including contact centre operations, system administration, workflow optimization, reporting, and vendor management.

Skills:

Strong troubleshooting and problem-solving skills.
Excellent communication and stakeholder engagement abilities.
Strategic thinker with hands-on technical capability.
Ability to manage multiple priorities in a fast-paced environment.
Strong leadership and mentoring skills.
Certifications: Workday, Dynamics 365, or ITIL certification preferred.

Preferred Attributes

Expertise in AMS delivery models and vendor management.
Bilingualism (English/French).
Group benefits and/or insurance experience.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

While the external posting title has been adjusted to Delivery Manager, ERM & ERP to better align with the target talent market, the role's internal title will remain Business Technology Project Manager.

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead the operational delivery, stabilization, and continuous improvement of CRM and enterprise application services including Dynamics 365 and Workday. Coordinate cross-functional teams to resolve incidents, manage vendor performance, and prioritize platform enhancements to meet business needs.

Requirements

Requires a bachelor's degree in Computer Science or IT and over 8 years of experience in enterprise application support or technical leadership. Proficiency in Dynamics 365, Workday, and CCaaS platforms is essential, along with strong problem-solving and communication skills.

Skills

Dynamics 365
Workday
NICE CXone
CRM
ERP
Technical leadership
Vendor management
Incident management
API
Middleware
SaaS licensing
FinOps
Root cause analysis
Service level agreements
Stakeholder engagement
Operational governance

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365
Workday
NICE CXone
CRM
ERP
CCaaS
API
Middleware
FinOps
ITIL
SaaS
Vendor Management
Incident Management
Root Cause Analysis
Service Level Agreements
KPI
Operational Readiness
Enterprise Applications
Contact Centre
Automation
Workflow Optimization
Technical Governance
System Administration
Insurance
Health Care
Non-profit
Project Management
Delivery Management
Cloud Platforms
Integration Frameworks

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