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Senior Data Engineering
Autodesk
Toronto, ON
- Full-time
Translate deeply technical designs into business appropriate representations as well as analyze business needs and requirements ensuring implementation of data services directly correlates…
Added 4 mins ago
A
Senior Data Engineering
Autodesk
Toronto, ON
- Full-time
Translate deeply technical designs into business appropriate representations as well as analyze business needs and requirements ensuring implementation of data services directly correlates…
Added 4 mins ago
PT
Parts Sales Representative
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AB · Edmonton, AB
- Full-time
A customer service mindset and the ability to understand and meet customer needs
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Customer Care Specialist
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- Full-time
We’re looking for a motivated and coachable Customer Care Specialist to support customer and merchant needs across support channels. You’ll deliver clear, accurate resolutions on day-to-day…
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Vice President Human Resources
Napoleon
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- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…
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Maintenance Associate
Boardwalk
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- Full-time
Strong commitment to providing excellent customer service
Added 4 mins ago
FS
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- Full-time
…territory. This role manages the complete sales cycle, provides technical equipment solutions to customers, builds strong relationships with contractors, and represents the company at…
Added 4 mins ago
TO
Water and Wastewater Supervisor
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Georgina, ON
- $115,929.35 to $135,620.94 CAD / year
- Full-time
…continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career. For full…
Added 4 mins ago
MN
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- $100,000 to $120,000 CAD / year
- Full-time
The Electrical Project Manager connects project planning with field execution, ensuring teams have the resources, technical support, and direction needed to succeed. Their leadership…
Added 4 mins ago
PT
Technical Project Manager
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- Full-time
End-to-End Delivery: Lead the full lifecycle of complex digital and network installation projects, from kickoff and technical design to site mobilization and service transition.
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MN
BAS Design Lead
Modern Niagara Building Services
Vaughan, ON
- $90,000 to $110,000 CAD / year
- Full-time
The BAS Design Lead leads the design and technical development of Building Automation System (BAS) solutions from concept through project completion. Working closely with Sales, Project…
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Concepteur(trice) Technique Senior | Senior Technical Designer
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- Full-time
…Telemundo, les chaînes locales NBC, Bravo et Peacock, notre service de streaming premium financé par la publicité. Nous produisons et distribuons des films et des programmes de…
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Maintenance / Handyman Associate
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- Full-time
Strong commitment to providing excellent customer service
Added 4 mins ago
TI
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- Full-time
This is an exciting opportunity to make a difference in building efficiency and sustainability through our Equipment, Service or Controls / Building Automation offerings.
Added 4 mins ago
Senior Manager, Corporate Security
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Experience with customer service and/or technical trouble shooting desired.
Added 4 mins ago
SW Developer Tier 3
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Experience with customer service and/or technical trouble shooting desired.
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Project Engineer
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NL · St John'S, NL
- Full-time
Compile engineering and design document(s) to support Technical Service Requests (TSR's) and other projects. Research technical data for MOC submittal
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Technical Program Manager
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Vancouver, BC
- Full-time
…concept through planning. The ideal candidate combines strong technical expertise with exceptional program leadership and a passion for delivering differentiated customer…
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Talent Acquisition Partner - Holman Canada
Holman
Mississauga, ON · Holman - Mississauga
- $60,080 to $85,610 CAD / year
- Full-time
Deliver quality customer service to include regular/timely position updates and scheduled reports to hiring managers and follow-up with all candidates, including candidates not selected,…
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Project Manager – Civil/Municipal Engineering
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- Full-time
Prepare and review well-written technical reports, including feasibility studies, conceptual design reports, and detailed design reports;
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Systems Administrator
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- Full-time
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Added 18 mins ago
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Field Service Engineer / Calibration Specialist
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- Full-time
…where precision and traceability are non-negotiable. Our field service team is how customers experience O’Hara after the…
Added 18 mins ago
DELIVERY MANAGER, CRM & ERP SOLUTIONS
Green Shield Canada
Toronto, ON
…that includes Microsoft Dynamics 365, NICE CXone, the Unified Service Layer, and Workday. You will bring together technical teams, vendors, product owners, and business stakeholders to…

Green Shield Canada

DELIVERY MANAGER, CRM & ERP SOLUTIONS

Toronto, ON, Canada

Base Salary: CAD $94,046.00 - 142,069.00

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Job details

Pay: Base Salary: CAD $94,046.00 - 142,069.00
Posting language: English
Posted: Nov 9, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $94,046.00 - 142,069.00

THE ROLE IN A NUTSHELL

We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting GreenShield’s contact centre and enterprise operations.

This is not a traditional project management role focused primarily on schedules and status reporting. You will take ownership of delivery across an integrated technology environment that includes Microsoft Dynamics 365, NICE CXone, the Unified Service Layer, and Workday. You will bring together technical teams, vendors, product owners, and business stakeholders to resolve incidents, monitor service performance and costs, prioritize enhancements, and ensure our platforms continue to meet evolving business and customer needs.

During the initial stage, your focus will be on platform stabilization and operational readiness. As the environment matures, you will help shape the roadmap, identify improvement opportunities, and drive greater value from our technology investments.

WHAT YOU’LL DO

Lead the day-to-day delivery and stabilization of CRM, contact centre, integration, and enterprise application services.

Coordinate cross-functional teams during critical incidents, ensuring clear ownership, timely escalation, defined next steps, and effective communication.

Monitor SLAs, KPIs, incident trends, backlog health, resolution times, and vendor performance.

Lead root cause analysis and support the implementation of sustainable solutions that reduce recurring issues.

Partner with product owners and business stakeholders to evaluate, prioritize, and deliver platform enhancements.

Use operational data and customer interaction trends to identify opportunities for automation, improved call containment, better workflows, and enhanced user experiences.

Monitor SaaS licensing, consumption, utilization, and platform costs against forecasts, identifying variances and emerging financial risks.

Support the development of FinOps practices, cost reporting, and informed licensing decisions.

Lead operational and technical governance discussions with vendors and internal partners.

Maintain delivery playbooks, escalation paths, runbooks, service reporting, and supporting documentation.

Ensure platform changes consider technical feasibility, security, cost, architecture, and operational impact.

WHO WE'RE LOOKING FOR

Required Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience:

8+ years in enterprise application support or technical leadership roles.
Proven experience with Dynamics 365 CRM, Workday Finance & HR, and CCaaS platforms (NICE).
Strong understanding of integration frameworks, APIs, and middleware.
Hands-on experience with NICE CXone (or equivalent enterprise CCaaS platform), including contact centre operations, system administration, workflow optimization, reporting, and vendor management.

Skills:

Strong troubleshooting and problem-solving skills.
Excellent communication and stakeholder engagement abilities.
Strategic thinker with hands-on technical capability.
Ability to manage multiple priorities in a fast-paced environment.
Strong leadership and mentoring skills.
Certifications: Workday, Dynamics 365, or ITIL certification preferred.

Preferred Attributes

Expertise in AMS delivery models and vendor management.
Bilingualism (English/French).
Group benefits and/or insurance experience.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

While the external posting title has been adjusted to Delivery Manager, ERM & ERP to better align with the target talent market, the role's internal title will remain Business Technology Project Manager.

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead the operational delivery, stabilization, and continuous improvement of CRM and enterprise application services including Dynamics 365 and Workday. Coordinate cross-functional teams to resolve incidents, manage vendor performance, and prioritize platform enhancements to meet business needs.

Requirements

Requires a bachelor's degree in Computer Science or IT and over 8 years of experience in enterprise application support or technical leadership. Proficiency in Dynamics 365, Workday, and CCaaS platforms is essential, along with strong problem-solving and communication skills.

Skills

Dynamics 365
Workday
NICE CXone
CRM
ERP
Technical leadership
Vendor management
Incident management
API
Middleware
SaaS licensing
FinOps
Root cause analysis
Service level agreements
Stakeholder engagement
Operational governance

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365
Workday
NICE CXone
CRM
ERP
CCaaS
API
Middleware
FinOps
ITIL
SaaS
Vendor Management
Incident Management
Root Cause Analysis
Service Level Agreements
KPI
Operational Readiness
Enterprise Applications
Contact Centre
Automation
Workflow Optimization
Technical Governance
System Administration
Insurance
Health Care
Non-profit
Project Management
Delivery Management
Cloud Platforms
Integration Frameworks

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