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Added 11 mins ago
ZC
Finance Operations Associate
Zurich Canada
Toronto, ON
- Full-time
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most…
Added 11 mins ago
TT
Project Manager
T-Lane Transportation
AB · Edmonton, AB
- Full-time
WE ARE HIRING! We are seeking an experienced Project Manager to join our Edmonton team.
Added 11 mins ago
TT
Strategic Account Manager - Trucking
T-Lane Transportation
AB · Edmonton, AB
- Full-time
WE ARE HIRING! We are seeking an experienced Strategic Account Manager to join our Edmonton team.
Added 11 mins ago
PC
Intermediate‑Senior Civil Engineer Emissions Reduction and Compliance Group
Pinchin Canada
Mississauga, ON
- $95,000 to $125,000 CAD / year
- Full-time
…team in Mississauga, ON. The role reports to the Operations Manager. This role support a broad range of civil infrastructure assignments, with emphasis on linear infrastructure, functional…
Added 11 mins ago
FS
Regional Sales Manager- Refuse Equipment
Federal Signal Corporation
Innisfil, ON
- Full-time
The Regional Sales Manager drives sales growth and market share by selling the full refuse equipment product line within an assigned territory. This role manages the complete sales cycle,…
Added 11 mins ago
JR
Spécialiste, Approvisionnement , R&D et Introduction de Nouveaux Produits / Specialist, Sourcing, R&D and New Product Introduction
Jubilant Radiopharma
Kirkland, QC
- Full-time
We value collaboration, continuous improvement, and innovation. We are committed to fostering an inclusive workplace where every individual is respected, supported, and empowered to…
Added 11 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
London, ON
- $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 11 mins ago
TF
Branch Manager
The Fastener Group Ltd.
Penticton, BC
- Full-time
…industrial. We are seeking a dynamic and experienced Branch Manager to join our growing team and oversee at our BC Fasteners & Tools Ltd. Penticton…
Added 11 mins ago
WM
Warehouse Assistant
Wiehler Mechanical Ltd
Calgary, AB
- Full-time
…Assistant, you will work under the direction of the Warehouse Manager to ensure our crews are equipped with the materials they need to stay on schedule. You must be able to lift heavy…
Added 11 mins ago
Health Care Aide (PWLCL)
Connecting Care (2000) Inc.
Cold Lake, AB
Participate and engage in Employee Care Partner meetings, daily huddles, workplace surveys or other required meetings and providing feedback on work related changes or concerns that need to…
Added 11 mins ago
Health Care Aide (PWLCL)
Connecting Care (2000) Inc.
Cold Lake, AB
Participate and engage in Employee Care Partner meetings, daily huddles, workplace surveys or other required meetings and providing feedback on work related changes or concerns that need to…
Added 11 mins ago
Guest Service Agent
Northland Properties
Oakville, ON
Observe and report any security issues to the Manager.
Added 11 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Port Alberni, BC
Master time manager, you can prioritize your workload, plus you demonstrate confidentiality and discretion
Added 11 mins ago
Sales Associate-Retail
Roots
Vancouver, BC · Kitsilano, BC
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 11 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Vancouver, BC
Master time manager, you can prioritize your workload, plus you demonstrate confidentiality and discretion
Added 11 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
BC · Salt Spring Island, BC
Master time manager, you can prioritize your workload, plus you demonstrate confidentiality and discretion
Added 11 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Squamish, BC
Master time manager, you can prioritize your workload, plus you demonstrate confidentiality and discretion
Added 11 mins ago
UO
Faculty Administrator
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Faculty General Manager (FGM), the Faculty Administrator (FA) facilitates the effective and efficient operations of the Dean’s Office and supports administrative activities…
Added 11 mins ago
H
Technical Program Manager
HP
Vancouver, BC
- Full-time
We are seeking a highly motivated Hardware Program Manager to facilitate the planning, architecture, and innovation for next-generation hardware platforms and products. This role will…
Added 11 mins ago
K
Privileged Access Management (PAM) Architect - Senior Manager
KPMG
Ottawa, ON
- Full-time
KPMG is seeking an experienced Privileged Access Management (PAM) Architect at the Senior Manager level, with a focus on CyberArk/Idira technologies. The ideal candidate will lead the…
Added 11 mins ago
PA
Station Manager, Halifax (YHZ)
Porter Airlines Inc.
Goffs, NS
- Full-time
The Station Manager, (YHZ) is a member of the Airport Operations leadership team and is responsible for Porter’s aircraft turn performance, passenger service experience, ground handling,…
Added 25 mins ago
PC
Project Manager - Building Science
Pinchin Canada
Victoria, BC
- Full-time
Pinchin is seeking a Project Coordinator or Project Manager to join our Building Science and Sustainability (BSS) team in Victoria. This new role will report directly to the Operations…
Added 25 mins ago
DELIVERY MANAGER, CRM & ERP SOLUTIONS
Green Shield Canada
Toronto, ON
We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting…
Added 25 mins ago
SP
Leasing Manager
Shiplake Properties
Toronto, ON
- Full-time
The Leasing Manager plays a central role in driving the success, occupancy, and resident
Added 25 mins ago
K
Associate Store Manager - Halifax
Knix
Halifax, NS
- Full-time
As an Associate Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…

Green Shield Canada

DELIVERY MANAGER, CRM & ERP SOLUTIONS

Toronto, ON, Canada

Base Salary: CAD $94,046.00 - 142,069.00

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Job details

Pay: Base Salary: CAD $94,046.00 - 142,069.00
Posting language: English
Posted: Nov 9, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $94,046.00 - 142,069.00

THE ROLE IN A NUTSHELL

We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting GreenShield’s contact centre and enterprise operations.

This is not a traditional project management role focused primarily on schedules and status reporting. You will take ownership of delivery across an integrated technology environment that includes Microsoft Dynamics 365, NICE CXone, the Unified Service Layer, and Workday. You will bring together technical teams, vendors, product owners, and business stakeholders to resolve incidents, monitor service performance and costs, prioritize enhancements, and ensure our platforms continue to meet evolving business and customer needs.

During the initial stage, your focus will be on platform stabilization and operational readiness. As the environment matures, you will help shape the roadmap, identify improvement opportunities, and drive greater value from our technology investments.

WHAT YOU’LL DO

Lead the day-to-day delivery and stabilization of CRM, contact centre, integration, and enterprise application services.

Coordinate cross-functional teams during critical incidents, ensuring clear ownership, timely escalation, defined next steps, and effective communication.

Monitor SLAs, KPIs, incident trends, backlog health, resolution times, and vendor performance.

Lead root cause analysis and support the implementation of sustainable solutions that reduce recurring issues.

Partner with product owners and business stakeholders to evaluate, prioritize, and deliver platform enhancements.

Use operational data and customer interaction trends to identify opportunities for automation, improved call containment, better workflows, and enhanced user experiences.

Monitor SaaS licensing, consumption, utilization, and platform costs against forecasts, identifying variances and emerging financial risks.

Support the development of FinOps practices, cost reporting, and informed licensing decisions.

Lead operational and technical governance discussions with vendors and internal partners.

Maintain delivery playbooks, escalation paths, runbooks, service reporting, and supporting documentation.

Ensure platform changes consider technical feasibility, security, cost, architecture, and operational impact.

WHO WE'RE LOOKING FOR

Required Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience:

8+ years in enterprise application support or technical leadership roles.
Proven experience with Dynamics 365 CRM, Workday Finance & HR, and CCaaS platforms (NICE).
Strong understanding of integration frameworks, APIs, and middleware.
Hands-on experience with NICE CXone (or equivalent enterprise CCaaS platform), including contact centre operations, system administration, workflow optimization, reporting, and vendor management.

Skills:

Strong troubleshooting and problem-solving skills.
Excellent communication and stakeholder engagement abilities.
Strategic thinker with hands-on technical capability.
Ability to manage multiple priorities in a fast-paced environment.
Strong leadership and mentoring skills.
Certifications: Workday, Dynamics 365, or ITIL certification preferred.

Preferred Attributes

Expertise in AMS delivery models and vendor management.
Bilingualism (English/French).
Group benefits and/or insurance experience.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

While the external posting title has been adjusted to Delivery Manager, ERM & ERP to better align with the target talent market, the role's internal title will remain Business Technology Project Manager.

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead the operational delivery, stabilization, and continuous improvement of CRM and enterprise application services including Dynamics 365 and Workday. Coordinate cross-functional teams to resolve incidents, manage vendor performance, and prioritize platform enhancements to meet business needs.

Requirements

Requires a bachelor's degree in Computer Science or IT and over 8 years of experience in enterprise application support or technical leadership. Proficiency in Dynamics 365, Workday, and CCaaS platforms is essential, along with strong problem-solving and communication skills.

Skills

Dynamics 365
Workday
NICE CXone
CRM
ERP
Technical leadership
Vendor management
Incident management
API
Middleware
SaaS licensing
FinOps
Root cause analysis
Service level agreements
Stakeholder engagement
Operational governance

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365
Workday
NICE CXone
CRM
ERP
CCaaS
API
Middleware
FinOps
ITIL
SaaS
Vendor Management
Incident Management
Root Cause Analysis
Service Level Agreements
KPI
Operational Readiness
Enterprise Applications
Contact Centre
Automation
Workflow Optimization
Technical Governance
System Administration
Insurance
Health Care
Non-profit
Project Management
Delivery Management
Cloud Platforms
Integration Frameworks

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