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Added 10 mins ago
Manager Sales & Commercial Operations (MB & SK)
Women of the Vine & Spirits
Regina, SK
Full-time
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the…
Added 10 mins ago
Spa Operations Supervisor
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
…Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime…
Added 10 mins ago
VIP Guest Experience Manager
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
The Guest Experience Manager is a strategic luxury hospitality leader responsible for curating exceptional guest experiences while overseeing the daily operation of Guest Relations,…
Added 10 mins ago
Housekeeping Manager
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Foster positive cross departmental relationships to create a seamless experience
Added 10 mins ago
Food & Beverage Porter (Part Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$17.04 to $18.04 CAD / hour
…and flavours that are hallmarks of our restaurant and lounge experience. Your warm, attentive guest service and passion for mixology is worth raising a glass…
Added 10 mins ago
Reservations Manager (Maternity Coverage)
Fairmont Hotels & Resorts
Banff, AB
Temporary
We are seeking a highly energized, organized and passionate hospitality leader to lead our Room Reservations team at the Castle in the Rockies. The Reservations Manager is responsible for…
Added 10 mins ago
Senior Manager Custody Operations & Client Services
National Bank of Canada
Toronto, ON
Full-time
As a people leader, your success will be measured by your ability to develop talent, strengthen engagement, manage operational risk, enhance client outcomes, and drive organizational…
Added 10 mins ago
Housekeeping Operations Manager
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
…Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime…
Added 10 mins ago
Assistant Fairmont Gold Manager
Fairmont Hotels & Resorts
Banff, AB
Full-time
…Fairmont Gold operation and serves as the department’s operational leader in the Director’s absence. The role ensures the Fairmont Gold experience is delivered consistently across guest…
Added 10 mins ago
Room Attendant (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
…are comfortable, inviting and clean. The luxury our Guests experience will ensure their…
Added 10 mins ago
Multi-Property VIP & Luxury Reservations Specialist
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded…
Added 10 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 10 mins ago
Fairmont Gold Supervisor (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$57,000 to $63,000 CAD / year
Full-time
…guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as a Fairmont Gold Supervisor, you will bring our exceptional…
Added 10 mins ago
Patient Safety Consultant
Covenant Health Canada
AB · Edmonton, AB
Full-time
The Patient Safety Consultant functions as a leader, innovator and change agent in pursuit of excellent, family-centered care. The Patient Safety Consultant is accountable for participating…
Added 10 mins ago
Housekeeping Room Attendant (Part Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
…clean, comfortable space, and be a part of creating a memorable experience for…
Added 10 mins ago
General Manager - Fairmont Chateau Whistler
Fairmont Hotels & Resorts
Whistler, BC
Full-time
…solutions, and infuse innovation into every facet of the hotel experience and every function of the…
Added 10 mins ago
Banquet Server (Part Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
Effectively handle guest concerns through empowerment, and report any irregularities to Leader
Added 10 mins ago
Steward (Part Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$20.73 to $21.73 CAD / hour
Every memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our Stewarding team’s commitment to safe, efficient operations and exceptional cuisine. The…
Added 10 mins ago
Confederation Lounge Server (Casual)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$17.04 to $18.04 CAD / hour
Temporary
…exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our…
Added 10 mins ago
Director of Venues (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$59,000 to $88,500 CAD / year
Full-time
Minimum of 3 years of experience in a senior management role within a luxury restaurant or hotel setting
Added 10 mins ago
Guest Service Agent (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$23.48 to $24.48 CAD / hour
Full-time
…through to their departure by ensuring they have a memorable experience with…
Added 10 mins ago
Assistant Front Manager (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
Full-time
Previous experience in a similar leadership role is an asset
Added 10 mins ago
Host (Full-Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$20.63 to $21.63 CAD / hour
Full-time
…exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention will provide a memorable first impression for guests of our restaurants and…
Added 10 mins ago
Director, Food & Beverage
Fairmont Hotels & Resorts
AB · Edmonton, AB
Full-time
Every memorable Fairmont Macdonald dining experience begins with an elevated, luxurious experience that incorporates exceptional service with outstanding food and beverage creations.…
Added 10 mins ago
Steward (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$20.73 to $21.73 CAD / hour
Full-time
Every memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our Stewarding team’s commitment to safe, efficient operations and exceptional cuisine. The…

Green Shield Canada

DIRECTOR - TECHNOLOGY INFRASTRUCTURE & OPERATIONS - HYBRID

Windsor, ON, Canada

Experience: 12+ years of progressive experience in infrastructure, cloud and technology operations, including 5+ years leading managers in a complex enterprise environment.
Posting language: English
Posted: Sep 21, 2026

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Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: Range Exempt

GreenShield is continuing the modernization of its technology ecosystem while operating always-on services for members, providers, plan sponsors and employees. As GreenShield expands cloud adoption, enables AI-driven technologies and advances enterprise transformation through infrastructure, contact centre and service transformation initiatives, resilient and scalable technology platforms are essential to business performance and customer experience. The Director, Infrastructure & Operations is accountable for the foundational platforms that support GreenShield's business and customer-facing services. The role provides strategic leadership for infrastructure engineering, cloud platforms, enterprise networking, database services, service operations, reliability, disaster recovery and observability. This is a strategic, leader-of-leaders position. The Director sets and executes a multi-year roadmap, leads platform consolidation and modernization, governs a complex vendor ecosystem, and is accountable for enterprise availability and operational resilience within a regulated Canadian healthcare and insurance environment.

Core Accountabilities:

Infrastructure & Platform Strategy

Own the multi-year infrastructure and cloud strategy and investment roadmap. Translate GreenShield's business direction into platform architecture, lifecycle, capacity and financial plans. Establish standards that govern workload placement, technology currency, resilience, automation and cost efficiency across the hybrid estate.

Enterprise Modernization & Transformation

Lead the rationalization and modernization of platforms, tooling, data centre footprint and duplicate technologies. Drive cloud migration, legacy retirement and infrastructure refresh with measurable reductions in technical debt, operational risk and complexity.

Advance infrastructure automation, Infrastructure-as-Code and repeatable engineering practices.
Enable transformation programs by ensuring infrastructure readiness, performance, scalability and recoverability.
Develop platform engineering and self-service capabilities where they improve speed, control and consistency.

Platform Ownership

Provide end-to-end accountability for GreenShield's infrastructure estate, including hybrid cloud and hosted environments, Windows Server and virtualization, storage and backup, enterprise networking and telecommunications, and database platforms i.e. Oracle, Google, and Microsoft and others. Ensure platforms meet defined availability, performance, capacity, security and recoverability targets.

Enterprise Uptime & Service Operations

Lead 24/7 infrastructure operations against defined service and performance targets. Own major incident command, problem management, operational reviews and infrastructure change governance. Establish clear service ownership, operational measures and continuous-improvement disciplines that protect business-critical services.

Observability, Automation & Reliability

Mature GreenShield's enterprise observability capability using tools such as Dynatrace and related tooling. Move the organization from reactive alerting toward proactive detection, service health intelligence, automated remediation and prevention. Introduce practical Site Reliability Engineering practices that reduce operational toil and improve reliability.

Contact Centre & Business Partnership

Partner directly with contact centre and business operations leaders to protect the platforms, telephony, integrations and network paths on which member and provider servicing depends. Align capacity, maintenance windows, release activity and recovery priorities to business volume cycles. Treat customer-facing availability as a first-order service commitment.

Business Continuity & Operational Resilience

Own infrastructure disaster recovery and continuity capabilities with documented and tested recovery time and recovery point objectives. Lead recovery exercises with business and technology stakeholders, close resilience gaps and provide transparent reporting on readiness and risk. Partner with Information Security on controls, audits and remediation. Security remains a separate function, while this role is accountable for implementing and sustaining infrastructure controls.

Risk, Compliance & Technology Currency

Maintain infrastructure practices that support applicable OSFI obligations and GreenShield's internal risk requirements. Establish disciplined lifecycle and end-of-life management across the estate, maintain evidence of control effectiveness and ensure remediation commitments are completed with urgency and accountability.

Vendor, Commercial & Financial Management

Own a broad portfolio of cloud, infrastructure, database, telecom, monitoring and managed-service partners. Set sourcing and consolidation strategy, lead negotiations and renewals, govern performance against contractual commitments, and manage infrastructure budgets, licensing and consumption. Improve value through disciplined demand management, commercial leverage and accountable partnerships.

Leadership & Talent Development

Lead and develop a multi-layer organization of managers and technical specialists. Build succession depth, raise engineering and operational standards, clarify accountability, and foster a service-oriented culture grounded in collaboration, automation, continuous learning and measurable business outcomes.

WHO WE'RE LOOKING FOR

12+ years of progressive experience in infrastructure, cloud and technology operations, including 5+ years leading managers in a complex enterprise environment.
Demonstrated ownership of an enterprise infrastructure and cloud strategy with a funded multi-year roadmap, not only delivery execution.
Proven success leading platform consolidation, cloud migration, legacy retirement and modernization across a hybrid estate.
Depth across hybrid cloud, on-premises infrastructure, virtualization, storage, backup and enterprise networking connecting on-premises, hosted and cloud environments.
Accountability for enterprise uptime and 24/7 operations supporting business-critical and high-volume customer-facing services.
Experience establishing modern observability, automation or Site Reliability Engineering practices (i.e. Dynatrace)
Demonstrated ownership of disaster recovery and business continuity, including recovery objectives, exercise design, remediation and executive reporting.
Strong vendor and commercial management credentials, including sourcing, negotiation, managed-service governance and multi-million-dollar budget accountability.
Regulated-industry experience, ideally in financial services, insurance or healthcare, with familiarity with technology risk, privacy and operational-resilience expectations.
Executive-level communication and stakeholder-management skills, with the ability to translate technical complexity into business risk, investment choices and measurable outcomes.
Post-secondary degree in computer science, engineering, information technology or a related discipline, or equivalent practical experience.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

The Director is responsible for the strategic leadership of infrastructure engineering, cloud platforms, and enterprise operations to ensure resilient and scalable technology services. They will oversee multi-year roadmaps, platform modernization, and 24/7 service operations while managing vendor ecosystems and operational risk.

Requirements

Candidates must have over 12 years of progressive experience in infrastructure and cloud operations, including at least 5 years in a leadership role. A post-secondary degree in computer science, engineering, or a related field is required, along with proven success in managing complex hybrid environments and enterprise-level transformations.

Skills

Infrastructure Strategy
Cloud Platforms
Enterprise Networking
Database Services
Service Operations
Site Reliability Engineering
Disaster Recovery
Observability
Infrastructure Automation
Vendor Management
Budget Management
Team Leadership
Risk Management
Operational Resilience
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure
Cloud
Hybrid Cloud
Enterprise Networking
Database Services
Site Reliability Engineering
Observability
Dynatrace
Disaster Recovery
Business Continuity
Infrastructure-as-Code
Automation
Vendor Management
Budgeting
Risk Management
Compliance
OSFI
Leadership
Platform Engineering
Modernization
Telephony
Virtualization
Windows Server
Oracle
Google Cloud
Microsoft
Managed Services
Strategic Planning
Operational Resilience
Technology Transformation

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